*** ***,? I have received your complaint and I am very familiar with the situation as I am the one you originally? spoke? toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental
fees.? As for the clock spring, the repair/recall we? preformed? was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8/**/for this issue but were unable to wait for a diagnosisMy service? manager? would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle.? Please let me know if I may assist you further,? Tammy G***Nissan
***, ? I have spoken with *** and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112!? Tammy G***
*** ***,? ? I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together.? ? Thank you and good luck
in your vehicle search,? ? Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I made a complaint a few weeks ago I called the manager at the dealer he said when I get back from my Puerto Rico relief duty call him which I tried numerous time still didn’t return my call to rectify the problem with the work that was done on my car
*** ***
?
*** ***,? ? I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as ? a dealer can doYou can reach them at ***? ? I wish you all the luck in this.? ? Tammy G***
[redacted],? ? I do apologize for thisWe just spoke to your mother and are processing? your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date).? Please keep in mind it could take 5-business days to reflect your account depending on your financial institution.? ? Thank you,? Tammy G[redacted]
[redacted],? ? I have received and reviewed your complaint and I have found that as you live in CT this was an intransit plateThe breakdown of the cahrges are:$- CT Reg$- In Transit Plate Fee (Charged by the company that does the in transit plates)? $- ITP=
$304.30You left us $which leaves a credit of $Which we have mailed to you.? I apologize for the delay.? ? Tammy G[redacted]Customer Relations Manager[redacted]? ? ?
*** ***,? ? I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend!? Tammy G***
[redacted],? [redacted],? ? The tax, bank fees were rolled into the paymentalong with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $towards DMV,? the remaining amount is $Which was put towards the capcost to achieve the paymentThere had to have been some type of communication between you and someone at the dealership (sales or? finance)? to have? made the cash due at signing $? and we worked around your requestAll of this is broken out on your contractIf you have any further questions you will HAVE to come into the dealership to? have them answeredThere is nothing more I can do for you here at the Revdex.com.? ? Thank you,? Tammy G[redacted]Nissan 112[redacted]
*** ***,? ? I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed.? ? Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?
[redacted],? Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible.? Thank you,? Tammy G[redacted]
[redacted],? I have asked my sales manager Eric G[redacted] to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago.? ? If you need anything else please let me know.? ? Tammy G[redacted]
[redacted],? ? I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was deniedThey informed us that the repair was not needed due to a defect and the cost is the customers responsibility.? ? If you have any further
questions please reach out to Nissan Corporate with your claim number.? ? Thank you and have a great day,? Tammy G[redacted]Customer Relations Manager
Vincent,? ? I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happyI will be getting you the information on your other lease as discussed and I look forward to speaking with you.? ? Warm Regards,? Tammy G[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
I brought my car to this company six times in the past months to be servicedThe last thing I want to do is waste my time having you look under my hood againThey didn't do anything the first six times I brought my car thereI want to be put in a different vehicle.? ? [redacted]
?
?
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Tammy,? I was in the Nissan Offices on August [redacted].? I spoke with Mr L[redacted] and signed some paperwork required by your company for my refunds.? I was assured that, that was being taken care of but as of today it has not.? Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
?
[redacted],? ? This fee is not a dealer fee but a fee charged by the company that issues the in transit plates in order to process your out of state registrationWe regretfully, have no control over this.? ? Thank you,? Tammy G[redacted]
*** ***,? I have received your complaint and I am very familiar with the situation as I am the one you originally? spoke? toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental
fees.? As for the clock spring, the repair/recall we? preformed? was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8/**/for this issue but were unable to wait for a diagnosisMy service? manager? would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle.? Please let me know if I may assist you further,? Tammy G***Nissan
***, ? I have spoken with *** and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112!? Tammy G***
*** ***,? ? I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together.? ? Thank you and good luck
in your vehicle search,? ? Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I made a complaint a few weeks ago I called the manager at the dealer he said when I get back from my Puerto Rico relief duty call him which I tried numerous time still didn’t return my call to rectify the problem with the work that was done on my car
*** ***
?
*** ***,? ? I am sorry that you are dissatisfied but, As I explained to you in my previous response, you will have to take this up with Nissan CorporateWe submitted the claim and they denied itThere is nothing further we, as ? a dealer can doYou can reach them at ***? ? I wish you all the luck in this.? ? Tammy G***
[redacted],? ? I do apologize for thisWe just spoke to your mother and are processing? your refund todayI personally brought the form to the office(I just left you a message, I am waiting for you to call me with your exp date).? Please keep in mind it could take 5-business days to reflect your account depending on your financial institution.? ? Thank you,? Tammy G[redacted]
[redacted],? ? I have received and reviewed your complaint and I have found that as you live in CT this was an intransit plateThe breakdown of the cahrges are:$- CT Reg$- In Transit Plate Fee (Charged by the company that does the in transit plates)? $- ITP=
$304.30You left us $which leaves a credit of $Which we have mailed to you.? I apologize for the delay.? ? Tammy G[redacted]Customer Relations Manager[redacted]? ? ?
*** ***,? ? I am thrilled to hear that you and my General Manager met with you yesterday and worked everything out! If you need any further assistance, please let me knowHave a Wonderful Weekend!? Tammy G***
[redacted],? [redacted],? ? The tax, bank fees were rolled into the paymentalong with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $towards DMV,? the remaining amount is $Which was put towards the capcost to achieve the paymentThere had to have been some type of communication between you and someone at the dealership (sales or? finance)? to have? made the cash due at signing $? and we worked around your requestAll of this is broken out on your contractIf you have any further questions you will HAVE to come into the dealership to? have them answeredThere is nothing more I can do for you here at the Revdex.com.? ? Thank you,? Tammy G[redacted]Nissan 112[redacted]
*** ***,? ? I am a little confused as to your complaint as Eric has been in contact with you via text message and you received the vent alreadyPlease reach out to me if anything else is needed.? ? Tammy G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?
[redacted],? Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible.? Thank you,? Tammy G[redacted]
[redacted],? I have asked my sales manager Eric G[redacted] to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago.? ? If you need anything else please let me know.? ? Tammy G[redacted]
[redacted],? ? I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was deniedThey informed us that the repair was not needed due to a defect and the cost is the customers responsibility.? ? If you have any further
questions please reach out to Nissan Corporate with your claim number.? ? Thank you and have a great day,? Tammy G[redacted]Customer Relations Manager
Vincent,? ? I enjoyed speaking with you and am very glad we were able to solve this issue and keep you happyI will be getting you the information on your other lease as discussed and I look forward to speaking with you.? ? Warm Regards,? Tammy G[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
I brought my car to this company six times in the past months to be servicedThe last thing I want to do is waste my time having you look under my hood againThey didn't do anything the first six times I brought my car thereI want to be put in a different vehicle.? ? [redacted]
?
?
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Tammy,? I was in the Nissan Offices on August [redacted].? I spoke with Mr L[redacted] and signed some paperwork required by your company for my refunds.? I was assured that, that was being taken care of but as of today it has not.? Until those checks are written, signed and sent we will NOT have reached a satisfactory outcome
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
?
[redacted],? ? This fee is not a dealer fee but a fee charged by the company that issues the in transit plates in order to process your out of state registrationWe regretfully, have no control over this.? ? Thank you,? Tammy G[redacted]