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Ozera Healing Spa & Salon

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Ozera Healing Spa & Salon Reviews (1)

On June 1st my daughter had an appointment at the Ozera Salon. She requested that she wanted a particular hair color of which she had a picture on her **Phone. She showed the girl the picture and she said she would have to dye her hair and then put the streaks in and called it a "balayage". My daughter tried to tell her is was not a balayage that she wanted her hair to blend. She proceeded to dye her hair and wash and dry it then she put in the streaks..... The result was nothing like the picture. They charged her $217.35. [redacted]Later on that night she stayed with her grandmother and told her about the day...and that she was not happy with the orange color her hair was as it was suppose to be blonde.My mother took her into the shop the next day to complain and perhaps get it fixed at no cost or a refund given. The manager there said she would have to consult the owner as she didn't have the authority to do either of those options. She requested they come back at 11:30 to speak with the owner. ([redacted])....Grandma and Grand-daughter went back at the specified time. Basically the owner said that yes it did not look like the picture, [redacted] She said she should come back the following Thursday, June 9th at 10:00 a.m. for an appointment to fix it. She also said this effect takes sometimes several applications to achieve the end result...but this was not conveyed to my daughter at any time during her appointment. Today they went for her appt. and they wanted her to sign a release form [redacted] Grandma wouldn't let her sign and requested a refund then the stylist became defensive, so grandma and my daughter left without any satisfaction. [redacted]Desired SettlementI think they should refund here the amount it is going to cost to get her hair fixed at another salon that doesn't require her to sign a release form. [redacted]Business Response Business called the Revdex.com and stated they had offered to fix the consumer's hair but consumer had to sign a release form as per business' policy which the consumer declined [redacted]. The reason for the policy is to inform the consumer of any risk, in this case, rebleaching her hair, and to make sure the consumer understands those risks which the business stated they explained to the consumer. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As previously stated the business/stylist didnt give a sign to release waiver orginally or tell her about any risks involved in bleaching or they you would have a signed waiver with my daughters or my signature on it. My question to the business is if this is policy and if blonde is difficult to achieve then why didn't you get us to sign the waiver to begin with? [redacted]. Not to mention that it may cost a large sum of money to now treat her hair. I am still requesting a minimum of $125.00 refund to put towards another stylist to fix her hair [redacted] Final Business Response The reason for the consent form is because we were about to process her hair again and there are risks. There is little risk to the hair in a single process like she had done. That is why a consent is not required. Blonde is not difficult to achieve but a white color as she wanted takes numerous processes. [redacted]

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Description: Beauty Salons

Address: 1501 S Joplin St # 200, Pittsburg, Kansas, United States, 66762-5945

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www.ozerahealingspa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Ozera Healing Spa & Salon, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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