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P C Doc Reviews (4)

After we received the title to the vehicle from the previous owner we noticed the error in the stated mileage. In the state of Kentucky the correction process usually takes 30-60 days. We have to get paperwork signed and it can take 30-60 days to correct this error. In the state of... Tennessee the process can be done a lot quicker and titles can be printed on the spot. We kept the customer updated through the whole process and we are very sorry it took this long. Their title was delivered to them today 12/12/17 1:52 pm and was signed for by [redacted] ***. Unless the customer needs something else, I believe this matter is resolved.

After reviewing the complaint with all managers and sales personnel we would strongly disagree with the way this transaction has been described. The customer came in and made her own decision to buy the Charger. She made a down payment that is reflected on her paperwork clearly on the buyers order...

and her finance contract.  She and a co-worker took turns calling a few days after the purchase complaining that she had made a bad decision. We wanted to make her happy and offered her money back on any car on the lot but that didn't satisfy her and she became verbally abusive with our staff. A few weeks later she came back and wanted to trade again and was much calmer to deal with so we tried again to help her find a car she liked. Again, she picked out a Camaro and we made a very good deal for her actually losing money to make it fit in the bank requirements so she could have a vehicle she was happy with.  A few weeks went by and she came back in angry and aggressive saying we had tricked her into buying the car. We tried to get her financing again on another car but the banks would not commit to another loan without her making a few payments on something  before another trade since no payments had been made on 2 different loans yet. We are sorry that she is unhappy with her purchase but our hands are tied behind our backs by the banks at this time. We strive for customer satisfaction but there is nothing left for us to do at this point.[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

After we received the title to the vehicle from the previous owner we noticed the error in the stated mileage.  In the state of Kentucky the correction process usually takes 30-60 days. We have to get paperwork signed and it can take 30-60 days to correct this error.  In the state of...

Tennessee the process can be done a lot quicker and titles can be printed on the spot.  We kept the customer updated through the whole process and we are very sorry it took this long.  Their title was delivered to them today 12/12/17 1:52 pm and was signed for by [redacted].  Unless the customer needs something else, I believe this matter is resolved.

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Address: 308 W Verdugo Ave Ste 104, Burbank, California, United States, 91502-2340

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