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Review: I had a $3000. CatScan done and set up a payment plan of $192.33/month. I have paid faithfully for over a year. In July, I was very sick and missed a lot of work and called and they said I was fine.

Yesterday, 10-15-14 I called to make a payment and she said I missed Sept., I did not know I missed Sept., I keep the bill sitting on my desk until it is paid, so if I missed it, it was an honest mistake

She would NOT take my payment unless I could make 2 payments, which I could not. She said it was turned over to collections. I pleaded with her to please take my payment and let me get caught up. They sent me no second notice or warning or let me know it was going to collections. I told her I thought they had to give me notice before sending to collections and that I thought when it was medical, that if the patient is attempting to pay, they had to work with them.Desired Settlement: I would like them to not send to collections and lower my payments to something that I can afford.

I have already paid more than 50%



Initial Business Response /* (1000, 8, 2014/11/04) */

From: [redacted] (mailto:[redacted]

Sent: Wednesday, October 29, 2014 10:31 AM

To: [redacted]

Subject: [redacted]


In response to the complaint you spoke with me about this morning, [redacted] has not been a patient of [redacted] and we stopped seeing patients in 2011.


Initial Consumer Rebuttal /* (3000, 13, 2014/12/01) */

You said they reported out of business? That was name and address on bill. I now have the web site and email for their billing dept.

[redacted] (email)

[redacted].com (web site)

Final Business Response /* (1000, 15, 2014/12/09) */

The complainant did set up a payment plan of $192.33 per month until balance is paid off. This was established and first payment was made on 1/2/2014. We did not receive a payment from the patient in July. We again did not receive a payment from the patient in September.

We do send out a statement to the patient every month reflecting the payment plan balance and when it is due by.

The patient called on October 15th to make a payment. The account had already been assigned to collection agency on the fourteenth due to missed payments. She was advised that she of the missed payments and we had sent the account to collections due to the missed payments. We did tell her that if she could make up two of the three payments, to include Octobers payment, we could pull the account from collections and try to re-establish a new payment plan-for the same amount. During this time patient was sent a monthly billing advising her of her balance due. She told us she would just pay Cornerstone and hung up. We were informed by Cornerstone patient had told them she would be filing with the

We offered to take two payments to bring account to current and reestablish the payment plan in good standing. This was offered minus the payment that was due for October. This was declined by the patient.

We feel that the account was accurately handled by our office-statements were sent appropriately, contact was made with the patient and resolution was offered but ultimately declined by the patient.

As far as lowering the payment plan, this is not something we usually do. We have set guidelines for establishing payment plans and already went above those guidelines to set this one up for the patient. We usually do not negotiate new payment plans for lower amounts when the patient is already in default status.

We would be willing to pull the account back from collections if the past due amounts are caught up, $384.66 (two payments of the agreed $192.33). This would leave a balance of $577.03 which we would be willing to divide into five payments of $115.41 as an extension of good faith on our part.

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Description: Physicians & Surgeons - Medical-M.D.

Address: 3427 E Tudor Rd # A, Anchorage, Alaska, United States, 99507-1282


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