P C Planet Systems

Our Accounting dept unsuccessfully tried to issue a refund twice back to the customer's credit card as an exception, for some reason outside our end those refunds were not accepted and raised several red flags from our merchant provider, therefore we decided to offer this customer what our terms and conditions clearly states either STORE CREDIT OR THE SHIPMENT OF HIS ORIGINAL ORDER ( [redacted] ( [redacted] ) ).Store Credit has been issued on this order and it is already active.Link to our terms and conditionshttp://www.pcplanetsystems.com/abc/terms.htmLink to the product this customer ordered along with time frame , also bottom of the screen shows the terms and conditions and condition to order this product.http://www.pcplanetsystems.com/abc/product_details.php?item_i [redacted] Due to the type of products we offer (Discontinued computer components) once orders are placed, confirmed and processed they cannot be cancelled since they are special orders.Thank you

This case has been already submitted and properly closed, complaint # [redacted] Customer agreed to our previous responseand below is the same as the previous complaintReply below the lines [redacted] We have issued store Credit to this Customer back in January and also an email was sent to his email address on fileAlso as this customers stated IT IS NOT $THE AMOUNT OF HIS ORDER, below all are the details including the total amount and the coupon # with the total amount of his order, which was not processed due to one of his emails stating he found another unit, also due to the type of components we sell and also per our terms and conditions agreed at the time of purchase and also posted in every single page at the bottom "NOTE: ALL SALES ARE FINAL, RETURNS ARE FOR REPLACEMENT OR STORE CREDIT ONLY , NO EXCEPTIONS!"Coupon code ready to be used since January for a value of $ is " 1D8***27" and can be redeemed at our website at any moment.Customer information below:Product Price Qty TotalGIGABYTE GA-X58A-UD(rev1.0) LGA1366/ Intel X58/ SATA3&USB3.0/ A&2GbE/ ATX Motherboard $ $Goods Total $Fedex/UPS Ground $Total Order Cost $Shipping Tracking Number Personal DetailsInvoice to:First Name: ***Last Name: ***Email: nelson***@adamantdreamers.comCompany Name: Street Address 1: [redacted] ***Street Address 2: City: [redacted] State (for US only): [redacted] Zip/Postal Code: ***Country: United StatesPhone: 901- [redacted] Evening Phone: 901- [redacted] Remote Address: Add to Black List Delivery to:Name: [redacted] N ***First Name: ***Last Name: ***Company Name: [redacted] of [redacted] Street Address 1: [redacted] RdStreet Address 2: # ***City: [redacted] State (for US only): [redacted] Zip/Postal Code: ***Country: United StatesPhone: 901- [redacted] Terms and conditions link as accepted by customer here: https://www.pcplanetsystems.com/abc/terms.htmWe consider this case closed since we have acted in the way is disclaimed, posted and agreed by customer.Thank you

I have reviewed this claim along with the follow up emails and also the notice posted in the customer's account with us.Those units as clearly referenced are shipped out in oem packaging (Bare product only meant to be used for replacement only).Refer link of product... belowhttp://pcplanetsystems.com/abc/product_details.php?item_id=2877&categor...⇄ Also per our terms and conditions all transaction due to the type of components sold are final and returns are only for replacements.We have sent this customer several RMA emails and also we have posted a note in her account at our website without any single replyThis transaction is past any terms and or warrantyTherefore we are not able to provide a return for this product at this time and we consider this order finalized.For full Terms and conditions refer to :http://www.pcplanetsystems.com/abc/terms.htmThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the business reply neglects the fact they agreed in writing to mail a full refund, not to issue a store credit:(from their email on august:) 'if by Friday your refund is not displayed back in your credit card, let us know and we will mail you a Company check for the amount of your order.'(from their email on august:) 'if you are unable to wait we can cancel your last processed refund and mail you a company check for the total of your order'assuming that they did actually attempt a refund to the debit card, the fact that it did not work is irrelevant. the business has promised a full refund, they promised this in writing, and I expect them to keep their promise.the information they give via email is very sketchy. they were unable to verify any attempted refunds to the debit card. this was their claim as to why they did not mail the refund...(from their email on september:) 'We have not sent you the check yet, because the two refunds we have sent back to your card have not been posted back into ours, we are investigating the reason why'i asked how long this investigation might take, and never received a reply. and since september, I have received no reply to my enquiries.again, this business has promised in writing to mail a full refund, and I expect them to keep their promise
regards,
***

Reply to the complaint referenced above.Per our terms and conditions any cancellations and or returns are for store credit only as referenced and agreed in our terms and conditions, located at the checkout and every single page at the bottom of the screen.This customer requested a refund for a
product that is discontinued and takes up to days to ship as informed and posted in the products pagehe sent us several emails requesting a refund, our accounting dept tried unsuccessfully twice to issue a refund back to this customer credit card.As mentioned before and posted in every page in our website cancellation and or returns are ONLY for STORE CREDIT, our company works with discontinued components that requires in some cases a waiting of up to days.We have issued a FULL Store Credit for this order and it is available for the last days , customer has received the voucher's code already and we can post it here if the Revdex.com staff request it.We are following procedures described in our terms and conditions posted in every single page in our website.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
~ immediately upon receiving the packet from the company I notified them that I was not in receipt of what I was intending to order via their web page -- and without software in order to get the required drivers that I was unable to use the productI was told that they would email to me the package return instructions, and issue to me a refund ~ shortly afterwards they blocked my emails / I had searched high and low for a phone number in which to call them ~ this company is deceptive, and as such stole my money -- just like they misrepresented the product that was being purchased, they also lied continuously about refunding my money to me
Regards,
*** ***

Customer has stated was not able to use the hardware ordered due to lack of drivers, however and as previously stated those units are shipped out in OEM packaging.The Drivers for the unit mentioned are AVAILABLE at the Manufacturer's website FREE OF COST at the link belowhttp://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/readmeHW10.htm ...⇄ was previously commented to the customer via email and Live Support Chat.As stated in our previous reply customer did not shipped nor follow the RMA instructions not only sent by email but also posted in the order notes at her account in our website.Lastly We are in the business of providing discontinued computer components to the IT Industry and Computer / Hardware Industry, when a customer places an order through our website they need to read and agree our terms and conditions before placing an order and to be processed.Rma's are only Valid for 30 days from submission date from our RMA Dept.Unfortunately this order exceeded the time frame for return or RMA

Our Accounting dept unsuccessfully tried to issue a refund twice back to the customer's credit card as an exception, for some reason outside our end those refunds were not accepted and raised several red flags from our merchant provider, therefore we decided to offer this customer what our terms and conditions clearly states either STORE CREDIT OR THE SHIPMENT OF HIS ORIGINAL ORDER ([redacted]) ).Store Credit has been issued on this order and it is already active.Link to our terms and conditionshttp://www.pcplanetsystems.com/abc/terms.htmLink to the product this customer ordered along with time frame , also bottom of the screen shows the terms and conditions and condition to order this product.http://www.pcplanetsystems.com/abc/product_details.php?item_i[redacted]D...⇄ to the type of products we offer (Discontinued computer components) once orders are placed, confirmed and processed they cannot be cancelled since they are special orders.Thank you

I have reviewed this claim along with the follow up emails and also the notice posted in the customer's account with us.Those units as clearly referenced are shipped out in oem packaging (Bare product only meant to be used for replacement only).Refer link of product...

belowhttp://pcplanetsystems.com/abc/product_details.php?item_id=2877&categor...⇄ per our terms and conditions all transaction due to the type of components sold are final and returns are only for replacements.We have sent this customer several RMA emails and also we have posted a note in her account at our website without any single replyThis transaction is past any terms and or warrantyTherefore we are not able to provide a return for this product at this time and we consider this order finalized.For full Terms and conditions refer to :http://www.pcplanetsystems.com/abc/terms.htmThank you

This case has been already submitted and properly closed, complaint # [redacted]Customer agreed to our previous response. and below is the same as the previous complaintReply below the...

lines[redacted]We have issued store Credit to this Customer back in January 2015 and also an email was sent to his email address on fileAlso as this customers stated IT IS NOT $400 THE AMOUNT OF HIS ORDER, below all are the details including the total amount and the coupon # with the total amount of his order, which was not processed due to one of his emails stating he found another unit, also due to the type of components we sell and also per our terms and conditions agreed at the time of purchase and also posted in every single page at the bottom  "NOTE: ALL SALES ARE FINAL, RETURNS ARE FOR REPLACEMENT OR STORE CREDIT ONLY , NO EXCEPTIONS!"Coupon code ready to be used since January for a value of $ 387.45 is " 1D8[redacted]27" and can be redeemed at our website at any moment.Customer information below:Product Price Qty TotalGIGABYTE GA-X58A-UD5 (rev. 1.0) LGA1366/ Intel X58/ SATA3&USB3.0/ A&2GbE/ ATX Motherboard $369.85  1 $369.85 Goods Total  $369.85 Fedex/UPS Ground  $18.00 Total Order Cost  $387.85 Shipping Tracking Number   Personal DetailsInvoice to:First Name: [redacted]Last Name: [redacted]Email: nelson[redacted]@adamantdreamers.comCompany Name: Street Address 1: [redacted]Street Address 2: City: [redacted]State (for US only): [redacted]Zip/Postal Code: [redacted]Country: United StatesPhone: 901-[redacted]Evening Phone: 901-[redacted]Remote Address: 64.132.245.138 Add to Black List Delivery to:Name: [redacted] N [redacted]First Name: [redacted]Last Name: [redacted]Company Name: [redacted] of [redacted]Street Address 1: [redacted] RdStreet Address 2: # [redacted]City: [redacted]State (for US only): [redacted]Zip/Postal Code: [redacted]Country: United StatesPhone: 901-[redacted]Terms and conditions link as accepted by customer here: https://www.pcplanetsystems.com/abc/terms.htmWe consider this case closed since we have acted in the way is disclaimed, posted and agreed by customer.Thank you

Review: On 11/25/14 I ordered a computer motherboard which the company advertised as having. I was told first the product was delayed because of holidays; two months later I was told a shipment came that didn't meet their criteria, and they were expecting another shipment in 2 weeks. After three months (the 90 day period) I found another motherboard from a different supplier and requested a refund of my $388. 00. I was told the refund the processing. It is now July 2015 and I have heard nothing else from these people.

I was charged for a product and shipping charges on an item they didn't have, or could not get. No sale took place since no commodity was ever exchanged. They simply took my money.Desired Settlement: At this point I simply want my money back.

Business

Response:

This case has been already submitted and properly closed, complaint # [redacted]Customer agreed to our previous response. and below is the same as the previous complaintReply below the lines[redacted]We have issued store Credit to this Customer back in January 2015 and also an email was sent to his email address on fileAlso as this customers stated IT IS NOT $400 THE AMOUNT OF HIS ORDER, below all are the details including the total amount and the coupon # with the total amount of his order, which was not processed due to one of his emails stating he found another unit, also due to the type of components we sell and also per our terms and conditions agreed at the time of purchase and also posted in every single page at the bottom "NOTE: ALL SALES ARE FINAL, RETURNS ARE FOR REPLACEMENT OR STORE CREDIT ONLY , NO EXCEPTIONS!"Coupon code ready to be used since January for a value of $ 387.45 is " 1D8[redacted]27" and can be redeemed at our website at any moment.Customer information below:Product Price Qty TotalGIGABYTE GA-X58A-UD5 (rev. 1.0) LGA1366/ Intel X58/ SATA3&USB3.0/ A&2GbE/ ATX Motherboard $369.85 1 $369.85 Goods Total $369.85 Fedex/UPS Ground $18.00 Total Order Cost $387.85 Shipping Tracking Number Personal DetailsInvoice to:First Name: [redacted]Last Name: [redacted]Email: nelson[redacted]@adamantdreamers.comCompany Name: Street Address 1: [redacted]Street Address 2: City: [redacted]State (for US only): [redacted]Zip/Postal Code: [redacted]Country: United StatesPhone: 901-[redacted]Evening Phone: 901-[redacted]Remote Address: 64.132.245.138 Add to Black List Delivery to:Name: [redacted] N [redacted]First Name: [redacted]Last Name: [redacted]Company Name: [redacted] of [redacted]Street Address 1: [redacted] RdStreet Address 2: # [redacted]City: [redacted]State (for US only): [redacted]Zip/Postal Code: [redacted]Country: United StatesPhone: 901-[redacted]Terms and conditions link as accepted by customer here: https://www.pcplanetsystems.com/abc/terms.htmWe consider this case closed since we have acted in the way is disclaimed, posted and agreed by customer.Thank you

Review: I am attempting to collect a promised refund of $314.55 for an order cancelled on 11july2015. all communication with this company is via email, and this company has been employing delay tactics to avoid giving the refund. details as follows...

13july - company emailed me that the 'payment had been refunded, but allow 5 to 7 days for it to show on the account'. 21july - I asked the company to verify the refund, they said they would 'forward the request to their billing department'. 27july - I had received no reply, and emailed them again, they said they would 'escalate the claim to their accounting department'. 30july - I emailed them again, they said the 'accounting department issued a new refund, but allow 3 to 5 days'. 07 august - still no refund, and I emailed them again; they said 'it may take up to 30 days to process, just wait until it shows up'. 10august - I emailed them again; they would send out a cheque if no refund appeared by the end of the week. 23august - I said there was still no refund, and asked them to send a cheque; they said 'that's very strange, we'll forward it to our accounting department', and asked me to verify my mailing address, which I sent. 06september - I emailed them asking if the cheque had been sent; no reply. ...I also emailed on 14, 21 and 22september. no reply to any email. 25september - send five concurrent emails asking if the refun had been issued; they replied that 'the two refunds we sent haven't posted back to our account, we are investigating'. I asked them how long this might take, received no reply. 08,09, & 10october - emailed them again; they send a form email indicating that a 'store credit had been given' and to 'contact my sales representative for a coupon code'. I continue to email them asking simply: 'when will you send the $314.55 refund you promised from order 15803?', but there have been no futher replies from this company.Desired Settlement: all I wish is a refund from the cancelled order.

Business

Response:

Reply to the complaint referenced above.Per our terms and conditions any cancellations and or returns are for store credit only as referenced and agreed in our terms and conditions, located at the checkout and every single page at the bottom of the screen.This customer requested a refund for a product that is discontinued and takes up to 90 days to ship as informed and posted in the products page. he sent us several emails requesting a refund, our accounting dept tried unsuccessfully twice to issue a refund back to this customer credit card.As mentioned before and posted in every page in our website cancellation and or returns are ONLY for STORE CREDIT, our company works with discontinued components that requires in some cases a waiting of up to 90 days.We have issued a FULL Store Credit for this order and it is available for the last 60 days , customer has received the voucher's code already and we can post it here if the Revdex.com staff request it.We are following procedures described in our terms and conditions posted in every single page in our website.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the business reply neglects the fact they agreed in writing to mail a full refund, not to issue a store credit:(from their email on 11 august:) 'if by Friday your refund is not displayed back in your credit card, let us know and we will mail you a Company check for the amount of your order.'(from their email on 12 august:) 'if you are unable to wait we can cancel your last processed refund and mail you a company check for the total of your order'assuming that they did actually attempt a refund to the debit card, the fact that it did not work is irrelevant. the business has promised a full refund, they promised this in writing, and I expect them to keep their promise.the information they give via email is very sketchy. they were unable to verify any attempted refunds to the debit card. this was their claim as to why they did not mail the refund...(from their email on 28 september:) 'We have not sent you the check yet, because the two refunds we have sent back to your card have not been posted back into ours, we are investigating the reason why'i asked how long this investigation might take, and never received a reply. and since 28 september, I have received no reply to my enquiries.again, this business has promised in writing to mail a full refund, and I expect them to keep their promise.

regards,

Business

Response:

Our Accounting dept unsuccessfully tried to issue a refund twice back to the customer's credit card as an exception, for some reason outside our end those refunds were not accepted and raised several red flags from our merchant provider, therefore we decided to offer this customer what our terms and conditions clearly states either STORE CREDIT OR THE SHIPMENT OF HIS ORIGINAL ORDER ([redacted]) ).Store Credit has been issued on this order and it is already active.Link to our terms and conditionshttp://www.pcplanetsystems.com/abc/terms.htmLink to the product this customer ordered along with time frame , also bottom of the screen shows the terms and conditions and condition to order this product.http://www.pcplanetsystems.com/abc/product_details.php?item_i[redacted]

Review: On June 12th 2014 I ordered an EVGA nForce 780i SLI motherboard from the pcplanetsystems.com website for the amount of 320.00. The items was labeled as "EVGA nForce 780i SLI" and the picture of this item was a "780i SLI". The estimated ship date for this product was 5-9 business days. My credit card was billed the date I placed the order. After 8 business days of receiving no shipment notification I attempted to contact the vendor at the customer service number on their website (which always rings through to a voice message stating that you should contact them via email or their online chat support). The chat system appears to be dysfunctional as one types in their message and never gets a response. Multiple e-mails went unanswered. After 3 days of calling someone finally answered the phone and I was told that my order would be shipping that afternoon (11 business days after the order was placed). I was told that I would receive an email notification when the order shipped, along with the tracking information. The following day, after having received no e-mail, I contacted the company via phone again and was told that my order had just shipped and that I should be receiving an email notification shortly. This was around June 27th. My order was finally shipped on July 1st and arrived on July 7th, 28 days after he order was placed. To my dismay, upon opening the package it was discovered that I had been sent an EVGA nForce 680i SLI motherboard instead of the nForce 780i SLI motherboard I purchased. I have been attempting to contact pcplanetsystems.com aka mobo savers for the past 4 business days via phone and emails to request information on how to return the product and receive a refund. I am unable to get through to anyone at their customer service number, and my emails remain unanswered. I contacted my bank today to start the chargeback process. The item has been shipped back to the vendor at my own expense.Desired Settlement: I am requesting a full refund of the initial order of $319.65 (which includes the shipping to me), as well as an additional amount of $9.73 to cover the expenses of having this item shipped back to the vendor.

Business

Response:

We have received the return of the product and we have agreed to issue a full refund in the customers credit card, IF CUSTOMER IS CREATING A CHARGEBACK WITH HIS BANK THERE IS NO REASON FOR US TO ISSUE A REFUND.

CUSTOMER NEEDS TO STATE IF CHARGE BACK HAS BEEN CREATED OR NOT, IF CHARGEBACK HAS BEEN CREATED WE WILL BE UNABLE TO PROVIDE A REFUND, HOWEVER IF CUSTOMER HAS NOT CREATED A CHARGE BACK WE WILL ISSUE A FULL REFUND IN HIS ACCOUNT.

His statement about not replying emails is not true, every single email we have received has been replied, THAT IS THE MAIN REASON THIS CUSTOMER HAS SHIPPED BACK THE UNIT, through OUR RMA response.

FINAL RESOLUTION IN OUR PART: IF CHARGEBACK HAS "NOT" BEEN CREATED WE WILL ISSUE A FULL REFUND BACK IN HIS ACCOUNT.

IF CHARGEBACK HAS BEEN CREATED WE WILL NOT ISSUE A REFUND AND WILL DISPUTE THE CHARGE THROUGH OUR LEGAL DEPT SINCE IT IS OUTSIDE THE TERMS AND CONDITIONS THIS PERSON AGREED UPON PLACING THE ORDER AND AGREEING THE MANDATORY TERMS AND CONDITIONS REQUIRED TO FINALIZE THE TRANSACTION.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company has NEVER emailed a reply to me via email and I challenge them to present any such emails to the Revdex.com. I DID NOT use this company's RMA process because I could not contact them to see if there was an RMA process. I returned the item to the "shipped from" address as directed by my bank. The item was returned because it was not the item I purchased. This purchase has not been charged back yet as the bank must wait 15 days for a response from the company before issuing a chargeback. My bank has been trying to reach the company since July 7th when I contacted them, and has not been able to reach the company. If resolution is not reached by the 21st (Monday), the bank will be reversing the charge. So, I guess if this company wishes to avoid the additional fees incurred with a chargeback, that they should refund the cost of the purchase and return shipping to my bank account before that time. As they have yet to contact myself or my banking institution to resolve this issue, I sincerely doubt this will happen.

Regards,

Business

Response:

ORDER HAS BEEN REFUNDED TODAY IN FULL.

BELOW IS THE REFUND CONFIRMATION, ALSO THE CUSTOMER STATEMENT ABOUT NOT RECEIVING OUR EMAILS IS INCORRECT AND NON TRUE, ATTACHED ARE 2 EMAILS WITH DATE AND EMAIL THAT MATCHES THE EMAIL OF THIS CUSTOMER'S COMPLAINT , IN WHICH IS STATED THE RMA AUTHORIZATION AND ALSO IN THE OTHER EMAIL THE ETA FOR HIS ORDER TO SHIP.

IF WE RECEIVE A CHARGEBACK AFTER THIS REFUND WE RESERVE THE RIGHT TO CONTACT OUR LEGAL DEPT, LOCAL AUTHORITIES FOR CREDIT CARD FRAUD AND TO TAKE PROPER ACTION, TERMS AND CONDITIONS ARE CLEAR AND AGREED BY THIS CUSTOMER AT THE TIME OF PURCHASE.

Review: On 4/12/14 I ordered a PC game Tiger Woods golf game. They have never sent the game and they took the money out of my account immediately. I heard from them once and they said it was on the way. I have never received it and they won't answer emails nor answer the phone. The order #[redacted] was used. Still sending them emails daily but no answer. No one there to answer the live chat either. I know it was only $20 but I would still like to play the game.

[redacted]Desired Settlement: I would like the game

Business

Response:

This complaint is due to a video Game title that has been discontinued from the American Market several years ago, customer agreed to wait for that title to arrive, per terms and conditions customer was also offered a credit in his account with us but he acknowledged he wanted the video game still, We have few titles arriving within 2/3 weeks.We can either ship the game in the above referenced time frame or credit as previously offered and as also agreed in our terms and conditions.Thank you

Review: Ordered Logitech Cordless Desktop MX5000 w/Bluetooth Hub Laser Mouse & Keyboard Combo for $143.60 including FedEx/UPS Ground shipping. Received order confirmation and my bank account was charged the full amount. A week or so later, received an update that the order needed to be shipped from their China warehouse and that I would be sent an update when the order arrived in the US. After about a month, I used the online chat function on their web site and was told that the order had just come in from China and would be shipped to me by mid week. I received an email a couple of days later indicating that the order had been shipped to me, but no tracking information was provided. On June 16, again used the chat function and was told again that the order had just come in from China and would be shipped today. I noted that I had been told the same thing 2 weeks earlier but got no explanation other than that I would get a tracking number later in the day. I received an email a few hours later stating that the order had shipped and that I could go to their web site to get the tracking number. I did and it was available. Upon checking the FedEx web site, it noted that the shipment had been logged but not physically provided to FedEx. Two days later, the status was the same. Again used the chat function and was told that the order had been picked up by FedEx and would be received early next week. They explained that the FedEx web site sometimes took 24 hours to update. I called FedEx and they confirmed that the package had not yet been provided to them and that their web site updates instantly. I've now read numerous online reviews of this business where this is essentially how every order goes. They are known to offer a refund, without explaining why they'd do that for an order they supposedly already shipped, and then the refund never happens. They are also known for threatening legal or collections action if the dispute is reported to the Revdex.com or bank; again funny because how can you file for collections on money already paid? This company is clearly just a scam operation and does not actually have the merchandise I ordered.Desired Settlement: If they actually have the merchandise, then they can ship it since I already paid for it. Otherwise, I want a full refund immediately.

Business

Response:

This order has been delivered already.

Fedex ground [redacted]

Review: I tried to order the item from PC Planet Systems for the first time. After I placed my order I did't get any confirmation emails within 5 min. However usually such emails I receive from ANY suppliers I'm working with right away. I contacted the Sales Rep through Live Chat and he (or she) assured me that such email had been sent. And indeed within 30 sec I got such email. However this so called Confirmation email DIDN'T EVEN CONFIRM the item I had ordered?! It stated just a Order Number. When I asked Sales Rep to resend me Confirmation email which would have the DESCRIPTION of ordered item,- Sales Rep just mentioned that they are in business for 13 years, CANCELLED my order and cut off the Chat. Just like that!Desired Settlement: Apology through email and sending me the item I ordered

Business

Response:

The order this customer placed was never processed or accepted, per our terms and conditions (https://www.pcplanetsystems.com/abc/terms.htm) our company reserves the right to accept or deny any incoming orders, this customer's order is currently cancelled and closed, no charge or acceptance has been incurred in this order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ordered Logitech Cordless Desktop MX5000 w/Bluetooth Hub Laser Mouse & Keyboard Combo for $143.60 including FedEx/UPS Ground shipping. Received order confirmation and my bank account was charged the full amount. A week or so later, received an update that the order needed to be shipped from their China warehouse and that I would be sent an update when the order arrived in the US. After about a month, I used the online chat function on their web site and was told that the order had just come in from China and would be shipped to me by mid week. I received an email a couple of days later indicating that the order had been shipped to me, but no tracking information was provided. On June 16, again used the chat function and was told again that the order had just come in from China and would be shipped today. I noted that I had been told the same thing 2 weeks earlier but got no explanation other than that I would get a tracking number later in the day. I received an email a few hours later stating that the order had shipped and that I could go to their web site to get the tracking number. I did and it was available. Upon checking the FedEx web site, it noted that the shipment had been logged but not physically provided to FedEx. Two days later, the status was the same. Again used the chat function and was told that the order had been picked up by FedEx and would be received early next week. They explained that the FedEx web site sometimes took 24 hours to update. I called FedEx and they confirmed that the package had not yet been provided to them and that their web site updates instantly. I've now read numerous online reviews of this business where this is essentially how every order goes. They are known to offer a refund, without explaining why they'd do that for an order they supposedly already shipped, and then the refund never happens. They are also known for threatening legal or collections action if the dispute is reported to the Revdex.com or bank; again funny because how can you file for collections on money already paid? This company is clearly just a scam operation and does not actually have the merchandise I ordered.