I am responding to a complaint we received from you from [redacted] I am attaching all the signed documents we have from Mrs [redacted] in regards to her order with Urban Styles FurnitureOn October 3, she and her husband came into our store and made a purchase with a total of $ They paid for the order with $with Synchrony Finance Company and $with a credit cardMrand Mrs [redacted] applied for, got approved, and signed and paid with our financing from Synchrony BankThere was no pre-certification questionnaireI agreed to hold the order for hours before sending the special order in for fulfillment with our vendorsOn October 4, 2015, Mr and Mrs [redacted] came back in the store to look over the furniture they purchased again to make sure and confirm the orderMr [redacted] said they wanted to proceed with the order to the vendorHe asked me if there was anything else he needed to do and I let him know that we were all setThe payment was made by them the night before so I would submit the order and start the process of getting the furniture hereI did judt thatAll of their furniture was ordered and is being produced for them as we speakOur policy at Urban Styles Furniture states we cannot issue refunds after the order has been placedMrand Mrs [redacted] signed the purchase order that states thatThey also signed the credit slip as well as the receipt for the financing with Synchrony Bank.I believe we provided a very good sale price, very good customer service, and very good personal attention to Mrand Mrs [redacted] The letter Mrs [redacted] wrote to you was very unfortunateThere were many things in the letter that simply did not happenWe pride ourselves on how we treat our customersI believe we did everything we could do provide the [redacted] s what they wantedPer our policy, we cannot issue a refund for the furniture they purchased with usWe will however, do as we promisedWe will get their furniture to them in a timely manner, we will provide excellent customer service, and we will honor them with the repeat customer prices should they ever need any furniture in the futureIf you need any further information from me, please let me knowThank you, Jennifer M [redacted] Assistance Manager Urban Styles Furniture 317-578-317-578-fax [email protected]
We had a couple minor issues with the delivery of Miss [redacted] furnitureThe main problem was a mix up in color from the factoryWe worked very hard to get the issue resolved as quickly as possibleI am sorry for the inconvenience Miss [redacted] had and we will be sure to take care of her in the future with any other purchases A far as our financing, we do not report to them about deliveriesThe customer gets approved for financing in the store and the first payment is always due days after the date of the sale Miss [redacted] has received all of her furniture at this time and there are no further issues thank you Mike [redacted] General Manager Urban Styles Furniture Furniture Discounters Phone: (317) 578-Cell: (317) 205- [redacted] Fax: (317) 578-
I am responding to a complaint we received from you from [redacted] I am attaching all the signed documents we have from Mrs [redacted] in regards to her order with Urban Styles FurnitureOn October 3, she and her husband came into our store and made a purchase with a total of $ They paid for the order with $with Synchrony Finance Company and $with a credit cardMrand Mrs [redacted] applied for, got approved, and signed and paid with our financing from Synchrony BankThere was no pre-certification questionnaireI agreed to hold the order for hours before sending the special order in for fulfillment with our vendorsOn October 4, 2015, Mr and Mrs [redacted] came back in the store to look over the furniture they purchased again to make sure and confirm the orderMr [redacted] said they wanted to proceed with the order to the vendorHe asked me if there was anything else he needed to do and I let him know that we were all setThe payment was made by them the night before so I would submit the order and start the process of getting the furniture hereI did judt thatAll of their furniture was ordered and is being produced for them as we speakOur policy at Urban Styles Furniture states we cannot issue refunds after the order has been placedMrand Mrs [redacted] signed the purchase order that states thatThey also signed the credit slip as well as the receipt for the financing with Synchrony Bank.I believe we provided a very good sale price, very good customer service, and very good personal attention to Mrand Mrs [redacted] The letter Mrs [redacted] wrote to you was very unfortunateThere were many things in the letter that simply did not happenWe pride ourselves on how we treat our customersI believe we did everything we could do provide the [redacted] s what they wantedPer our policy, we cannot issue a refund for the furniture they purchased with usWe will however, do as we promisedWe will get their furniture to them in a timely manner, we will provide excellent customer service, and we will honor them with the repeat customer prices should they ever need any furniture in the futureIf you need any further information from me, please let me knowThank you, Jennifer M [redacted] Assistance Manager Urban Styles Furniture 317-578-317-578-fax [email protected]
We had a couple minor issues with the delivery of Miss [redacted] furnitureThe main problem was a mix up in color from the factoryWe worked very hard to get the issue resolved as quickly as possibleI am sorry for the inconvenience Miss [redacted] had and we will be sure to take care of her in the future with any other purchases A far as our financing, we do not report to them about deliveriesThe customer gets approved for financing in the store and the first payment is always due days after the date of the sale Miss [redacted] has received all of her furniture at this time and there are no further issues thank you Mike [redacted] General Manager Urban Styles Furniture Furniture Discounters Phone: (317) 578-Cell: (317) 205- [redacted] Fax: (317) 578-