P & D Builders, Ltd.

I have discussed the below compliant with Mr*** and P&D Builders has agreed to add the stone as Mr *** wantsWe have agreed we would do the work sometime between 11/6/17-11/13/weather permitting. Mr *** says after the work is complete to his satisfaction he will let the Revdex.com know
the complaint has been resolved.If you need anything else from me, please let me know.Thanks,Mac

The company repaired the stone today. Assuming the mortar dries and it all blends in with the rest of our stone, the repair looks professionally done and the way it should have been when we moved into the home. Right now, the mortar appears wet and/or a different shade of gray than the rest.One minor complaint associated with the repair: It would have been nice if they hadn't trampled over one of our mums near to the repair area. We came home and found the mum flat with many broken stems. The mum isn't so large or so close to the house that the stone contractor couldn't have walked or stepped around it - if he wasn't intentionally trying to stomp on it, that is. We appreciate that our mulch was raked back over the area of repair; we had raked it away to help prep the area.

For the purposes of this complaint - I am defining the product as both the house design / drafting process and the price charged for that ineffectively and inefficiently attempted drafting process.My wife and I worked with a VP of the company to both design and then immediately build our dream home - the home we planned to live in for the next 50+ years of our life. After 3 face to face meetings and multiple attempts at pushing us to use previously designed P&D house plans (and an unknown actual number of design team man-hours) - our plan was not only incomplete after 3 months, but the design-in-process included details that had previously been corrected either in person or through email communications. The excuse given to us by the VP for the continued errors and the lengthy time to complete was the inexperience of his designer. His more experienced (and better?) designer had been unavailable for use by the company because he was off work while getting additional work related certifications. After the 3 slowly developing months and a missed 4th meeting by the VP, we chose to end business with the company, cut our losses, and move on with another builder. We were then very surprised to hear that we were being charged $4680 for what was explained to us as 78 hours of design work. The meeting dates and events given to us through email after the charges were questioned - included both incorrect dates (sometimes off by as much as a month) and then an ignored follow-up email by the VP. Additional email follow-up by the President (at our request) included a simple forwarding of our email cocnerns to the VP in question to see if that VP felt he needed to do anything with our complaint. The President's answer to our complaint was...actually there was no reply given to us aside from one final cc email from the VP assuring the President (and us) that our event dates were incorrect, our building funds were limited ($550,000), and that he saw no reason to follow up with us.