P D P Plumbing Service LLC

Sent: Wednesday, June 08, 1:PM To: [redacted] Subject: Complaint ID [redacted] Hello, I am writing in regards to complaint ID [redacted] Response: [redacted] case number [redacted] Customer came in for an oil change and tire rotation on 5-10-Inspection was marked ok on brakesCustomer returned 5-31-for a grinding noise and brake inspectionUpon brake inspection, the inner brake pad had no pad remaining and the outer pad was approximately 2-mmThe service manager spoke to Mr [redacted] , showed him the outer pad and offered to pay for the rotor since that could have possibly been savedHe agreed and we proceeded with the repairsIn the interest of customer satisfaction and future business consideration Bayshore DCJ will provide a refund for the service that was provided for Thank you, Hollie [redacted] Internet Administrator (281) 421-ext h [redacted] @bayshoremotors.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Thursday, September 28, 8:AM Subject: Re: You have a New Message from Revdex.com Regarding
Complaint #*** PLEASE CLOSE CASE BAYSHORE CHRYSER HAVE REFUNDED ME FOR PACKAGE I PURCHASE THANK YOU *** ***

Sent: Wednesday, June 08, 2016 1:04 PM To: [redacted] Subject: Complaint ID [redacted]   Hello, I am writing in regards to complaint ID [redacted].   Response:   [redacted] case number [redacted]   Customer came in for an oil change and tire rotation on 5-10-16. Inspection was marked ok on...

brakes. Customer returned 5-31-16 for a grinding noise and brake inspection. Upon brake inspection, the inner brake pad had no pad remaining and the outer pad was approximately 2-3 mm. The service manager spoke to Mr. [redacted], showed him the outer pad and offered to pay for the rotor since that could have possibly been saved. He agreed and we proceeded with the repairs. In the interest of customer satisfaction and future business consideration Bayshore DCJ will provide a refund for the service that was provided for 431.06   Thank you,     Hollie [redacted] Internet Administrator (281) 421-6000 ext 5510 h[redacted]@bayshoremotors.com