Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. All Mr. [redacted] accusations of my behavior make no sense. THIS BUSINESS HAS NO LICENSE. The only contract provided to me, from that company, was made up AFTER I asked them to leave my [redacted] loft with the keys behind and the door closed. I want my keys, and I want my $5000 for services never rendered.
I have proof of the [redacted] statement in an email. Ask [redacted] for proof of the signed contract, or a license to contract jobs in NYC, and you won't get one. We never agreed on anything, except that $5000 in stucco was to be ordered for a paint job that was yet to come. Neither the stucco nor the estimate for the job ever came. During that time they were pressuring me to put up $30,000. Think of how foolish and hungry they must be to ask a client for that amount with no apparent course. Once it was clear that their intention was to use my apartment for an art exhibition project, and to provide rooming for their guests, I feared that they were never going to leave and instead end up squatting in my empty space as if it were theirs. It would cost me more in legal fees if I had to to rid them through NYC's court system.
I would appreciate [redacted] stick to the truth, return my money, and my keys immediately. I am placing a police report, with witnesses, showing that after 7 months of asking, their intention to keep my personal property, regarding my keys, is illegal.
Mercadante and partner have capable skills in writing up bogus contracts and responses to this claim, a persuasive command of the language, and use this facade to manipulate clients out of deposit monies. May I ask, why does the company have no address, phone number or
business cards? Because they are drifters winging it as a decorative
consultant outfit without much work.
I own expensive real estate in NYC and Westchester County, NY. These are people who own debt. I respect the financial responsibility of running a commercial enterprise and I keep my relationships legitimate to stay in business. Check my highly rated credit report.
Mercadante- Don't try to use this platform to turn blame around. Own it and resolve it.
Regards,
[redacted]
From: [redacted] Sent: Wednesday, July 16, 2014 7:13 PM
/>
To: drteamSubject: Revdex.com Case # [redacted]
RESPONSE
Nouveau Pharoanique Inc. is an Art Consulting and Art & Architectural Services corporation. We have both private and institutional international clients.
In October of 2013 we were contracted for services by [redacted] for a $30,000 Florentine and Venetian stucco restoration, not remodeling of her loft. One floor of a 6 story co-op in lower Manhattan. Our agreement stipulated that restoration services were to begin during the first week of November 2013 with completion by December 5, 2013. As Nouveau Pharoanique Inc. is not based in New York, we had to pre-arrange housing and transportation for the duration of the job. She then asked us to meet with her and her insurance adjuster. At the request of Ms. [redacted], we prepared an appraisal and our proposal for restoration outlining the agreed upon services, materials and payment schedule for the adjuster, who told us at the meeting that he did not require this from us. Ms. [redacted] paid a $5000 deposit towards materials and services.
Following the adjuster's assessment the water leak and source of the damage proved to be more complex. Due to the extenuating circumstances and the necessary time inherent to the extensive process of discovery and forensics related to these leaks and the susequent water damage; which included inspection by master plumbers, remediation, inspection of the other floors and so on to determine the liability and discover the source of the leak, neither the restoration nor any of the remodeling could begin. In this interim, Nouveau Pharoanique Inc. then performed the following services at the written request of Ms. [redacted].
ADVOCATE: Research and investigation, including interviewing the other owners/tenants of the property in the process of discovery and forensics related to the source of the water leak and damage of her loft. Including mediation and negotiation. This evidence was passed on to the advocate that she later engaged.
SUPERVISOR: Provided supervision and direction of forensic services performed by independent specialists, on -site. This also included protecting the valuables of Ms. [redacted]'s tenants who had moved out but had not yet moved their personal belongings. This was done to safe guard the tenants personal effects and protect Ms. [redacted] from any liability. In fact a second leak was discovered on one occasion by Nouveau Pharoanique who was present in the loft at the time of the occurrence.
CONSULTANT: provided architectural and design ideas, expertise and referrals of services related not only to the design of the restoration, but also to the remodeling and repair of her loft. This also included real estate services; referring a brokerage to advise on the options of sale and lease and legal referrals. Contractors were invited to give bids, referred by Nouveau Pharoanique Inc.
Nouveau Pharonique performed these services for 33 days from October 17th through November 21st, on site at the Manhattan loft. All is documented. We have over 200 text messages from Ms.[redacted] to my associate, at all hours of the day and night requesting his presence and expertise and which acknowledge in writing our contract; services, fees and schedule. She stated in writing that we absolutely would be paid for these services and that she fully intended to proceed with the stucco restoration hoping by January to have received her settlement. Ms. [redacted] received several emails from her neighbors praising our performance and assistance. We were however, never compensated for our services. She also never acknowledged that she defaulted on our original contract, nor took any responsibility for our losses. Her last advocate, at the end of January of 2014 promised to include our final invoice his submission to her insurance company. The advocate assured us that we would be paid. Later he told us that he was unable to submit our invoice because he needed Ms. [redacted]'s authorization, which she refused to provide. We lost income as we refused other contracts to accommodate her ,not to mention the expenses which we incurred. She should cease and desist and consider herself lucky that we have not prosecuted.
Please let me know if there is anything further I need to do to insure that this response is posted.
Thank you.
Sincerely Yours,
[redacted]
--
[redacted]
Nouveau Pharoanique
[redacted]
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. All Mr. [redacted] accusations of my behavior make no sense. THIS BUSINESS HAS NO LICENSE. The only contract provided to me, from that company, was made up AFTER I asked them to leave my [redacted] loft with the keys behind and the door closed. I want my keys, and I want my $5000 for services never rendered.
I have proof of the [redacted] statement in an email. Ask [redacted] for proof of the signed contract, or a license to contract jobs in NYC, and you won't get one. We never agreed on anything, except that $5000 in stucco was to be ordered for a paint job that was yet to come. Neither the stucco nor the estimate for the job ever came. During that time they were pressuring me to put up $30,000. Think of how foolish and hungry they must be to ask a client for that amount with no apparent course. Once it was clear that their intention was to use my apartment for an art exhibition project, and to provide rooming for their guests, I feared that they were never going to leave and instead end up squatting in my empty space as if it were theirs. It would cost me more in legal fees if I had to to rid them through NYC's court system.
I would appreciate [redacted] stick to the truth, return my money, and my keys immediately. I am placing a police report, with witnesses, showing that after 7 months of asking, their intention to keep my personal property, regarding my keys, is illegal.
Mercadante and partner have capable skills in writing up bogus contracts and responses to this claim, a persuasive command of the language, and use this facade to manipulate clients out of deposit monies. May I ask, why does the company have no address, phone number or
business cards? Because they are drifters winging it as a decorative
consultant outfit without much work.
I own expensive real estate in NYC and Westchester County, NY. These are people who own debt. I respect the financial responsibility of running a commercial enterprise and I keep my relationships legitimate to stay in business. Check my highly rated credit report.
Mercadante- Don't try to use this platform to turn blame around. Own it and resolve it.
Regards,
[redacted]
From: [redacted] Sent: Wednesday, July 16, 2014 7:13 PM
/>
To: drteamSubject: Revdex.com Case # [redacted]
RESPONSE
Nouveau Pharoanique Inc. is an Art Consulting and Art & Architectural Services corporation. We have both private and institutional international clients.
In October of 2013 we were contracted for services by [redacted] for a $30,000 Florentine and Venetian stucco restoration, not remodeling of her loft. One floor of a 6 story co-op in lower Manhattan. Our agreement stipulated that restoration services were to begin during the first week of November 2013 with completion by December 5, 2013. As Nouveau Pharoanique Inc. is not based in New York, we had to pre-arrange housing and transportation for the duration of the job. She then asked us to meet with her and her insurance adjuster. At the request of Ms. [redacted], we prepared an appraisal and our proposal for restoration outlining the agreed upon services, materials and payment schedule for the adjuster, who told us at the meeting that he did not require this from us. Ms. [redacted] paid a $5000 deposit towards materials and services.
Following the adjuster's assessment the water leak and source of the damage proved to be more complex. Due to the extenuating circumstances and the necessary time inherent to the extensive process of discovery and forensics related to these leaks and the susequent water damage; which included inspection by master plumbers, remediation, inspection of the other floors and so on to determine the liability and discover the source of the leak, neither the restoration nor any of the remodeling could begin. In this interim, Nouveau Pharoanique Inc. then performed the following services at the written request of Ms. [redacted].
ADVOCATE: Research and investigation, including interviewing the other owners/tenants of the property in the process of discovery and forensics related to the source of the water leak and damage of her loft. Including mediation and negotiation. This evidence was passed on to the advocate that she later engaged.
SUPERVISOR: Provided supervision and direction of forensic services performed by independent specialists, on -site. This also included protecting the valuables of Ms. [redacted]'s tenants who had moved out but had not yet moved their personal belongings. This was done to safe guard the tenants personal effects and protect Ms. [redacted] from any liability. In fact a second leak was discovered on one occasion by Nouveau Pharoanique who was present in the loft at the time of the occurrence.
CONSULTANT: provided architectural and design ideas, expertise and referrals of services related not only to the design of the restoration, but also to the remodeling and repair of her loft. This also included real estate services; referring a brokerage to advise on the options of sale and lease and legal referrals. Contractors were invited to give bids, referred by Nouveau Pharoanique Inc.
Nouveau Pharonique performed these services for 33 days from October 17th through November 21st, on site at the Manhattan loft. All is documented. We have over 200 text messages from Ms.[redacted] to my associate, at all hours of the day and night requesting his presence and expertise and which acknowledge in writing our contract; services, fees and schedule. She stated in writing that we absolutely would be paid for these services and that she fully intended to proceed with the stucco restoration hoping by January to have received her settlement. Ms. [redacted] received several emails from her neighbors praising our performance and assistance. We were however, never compensated for our services. She also never acknowledged that she defaulted on our original contract, nor took any responsibility for our losses. Her last advocate, at the end of January of 2014 promised to include our final invoice his submission to her insurance company. The advocate assured us that we would be paid. Later he told us that he was unable to submit our invoice because he needed Ms. [redacted]'s authorization, which she refused to provide. We lost income as we refused other contracts to accommodate her ,not to mention the expenses which we incurred. She should cease and desist and consider herself lucky that we have not prosecuted.
Please let me know if there is anything further I need to do to insure that this response is posted.
Thank you.
Sincerely Yours,
[redacted]
--
[redacted]
Nouveau Pharoanique
[redacted]
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed.