P F C Painters for Christ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the email that was sent to me regarding the size, quality and weight of our product that we orderedThis email is from Larry at Artrageoud Embroidery. This states that the product we ordered were indeed oz 100% cotton Gildan. So, how is it when we get the product it changes. There is no other correspondence regarding the product. Larry also stated that the sizes we ordered were not available in Gildan prodcuts. The only size we didnt order was small. The company did not give us what we ordered. I have all email correspondence between this company any myself. ***,ounce 100% cotton Gildan.Thanks, Larry ARTRAGEOUS EMBROIDERY & SCREENPRINTINGCustom Embroidery and Printing of Sportswear, Apparel, Uniforms & Accessories Call ###-###-####VISIT OUR WEBSITE AT: www.SewArtRageous.comTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The information contained in the complaint is not accurate.  In our initial estimate we did not specifically quote a Gildan shirt, however, the customer requested Gildan shirts which initially we thought were going to be fine.The Gildan shirt in question is style 5000 which is currently a 5.3...

ounce shirt, not 5.5 ounce.  The shirt style generally in the industry is referred to as a 5 1/2 ounce, but like everything else manufacturers are cutting costs in various ways.Gildan® - Heavy Cotton™ 100% Cotton T-Shirt. 50005.3-ounce, 100% cotton99/1 cotton/poly (Ash)90/10 cotton/poly (Sport Grey, Antique Cherry Red, Antique Irish Green, Antique Jade Dome, Antique Orange, Antique Sapphire)50/50 cotton/poly (Blackberry, Dark Heather, Heather Military Green, Heather Red, Heathered Sapphire, Lilac, Russet, Sunset, Tweed, Safety Green, Safety Orange)Seamless double-needle 7/8" collarDouble-needle sleeves and hemTaped neck and shouldersAdult Sizes: S-3XLPort & Company® - 5.4-oz 100% Cotton T-Shirt. PC54An indispensable t-shirt in our classic silhouette—with a very friendly price.5.4-ounce, 100% cotton90/10 cotton/poly (Athletic Heather)50/50 cotton/poly (Neon Blue, Neon Green, Neon Orange, Neon Pink, Neon Yellow, Dark Heather Grey, Heather Athletic Maroon, Heather Purple, Heather Navy, Heather Red, Heather Royal, Heather Sangria, Heather Dark Chocolate Brown)98/2 cotton/poly (Ash)Tag-free labelAdult Sizes: S-4XLThe color requested was grey, all shirts listed as 100% cotton have a disclaimer by the manufacturer regarding certain colors.  Grey shirts are always designated as 90/10 cotton/poly, not 100% cotton.The customer requested shirts in various quantities up to size 4XL, unfortunately that size has never been listed as available from Gildan in that style.  In accordance with our published terms and conditions, we substituted a shirt style of Equal and Better quality.The shirt provided in the proper sizes and color was the Port and Company PC54.The PC54 is a better quality shirt in all categories:1) PC54 5.4 ounce fabric vs Gildan 5.3 ounce fabric2) PC54 90/10 in the color grey vs Gildan 90/10 in the color of grey3) PC54 has sizes up to 4XL vs Gildan sizes up to 3XL4) PC54 is an upgraded tagless t-shirt vs Gildan which is not tagless.There is absolutely nothing wrong with the service, shirts or the products provided.  In order to satisfy the customers shirt pricing, color and size requirements we acted professionally by supplying a product of equal and better value.The customer reviewed and approved all artwork in writing prior to production.  The artwork printed on the shirts is exactly as reviewed and approved by the customer.We made no mistakes and there is nothing to correct, the customer received an order which expressly met our terms and conditions and satisfied all of the customers requirements.Thanks, Artrageous EmbroideryARTRAGEOUS EMBROIDERY & SCREENPRINTINGCustom Embroidery and Printing of Sportswear, Apparel, Uniforms & Accessories