P & H Class Details

This billing matter has been referred to Dignity Health Medical Group Regional Operations Director, [redacted] ***, who is conducting the necessary folland will provide any needed responseFor questions, Ms [redacted] can be reached at ###-###-####.Thank you[redacted] Patient Realtions SpecialistStJoseph's Hospital and Medical Center

This complaint was incorrectly forwarded by the Revdex.com to the Quality, Risk, and Regulatory office at StJoseph's Hospital and Medical Center We are working with Mr [redacted] who is forwarding a copy of the billing invoice in question Once received we will assist in directing the complaint to the appropriate billing staff for resolution Thank you, Denise B [redacted] Risk Analy

Dignity Health respects our patient’s right to file a complaint with the Revdex.com and we appreciate your efforts to bring these concerns to our attention Mr [redacted] was sent a letter explaining our position however, he has made additional requests An itemized billing has been mailed to the patientUnsure what the question is regarding timing of ER services, but we will have the charges audited for accuracyRequest for test results must be obtained from the facility Health Information department as they require a release of informationExplanation of VA billing was sent to Mr [redacted] , January 19th

This billing complaint has been incorrectly routed by the Revdex.com to the Quality, Risk, and Regulatory Office at StJoseph's Hospital and Medical Center Since this is a billing matter, we have referred the complaint to our billing office, Optum Patient Financial Services, with a request for direct contact with Mr [redacted] Denise B***, Risk Analyst

To whom it may concern,I have completed Mr. [redacted] 's request and mailed him an itemized statement today which reflects all of the charges we submitted to his insurance carrier to the Arizona address per his request. I also attempted to reach the patient by phone and the telephone number listed on... his complaint and left him a voicemail requesting a call back. In addition I have included Mr. [redacted] 's email address on my response to the BBB so he can be notified of the action taken in order to resolve his concerns. On behalf of St. Joseph's Hospital and Medical Center I would like to apologize for any inconvenience this may have caused our patient. I will follow up with the patient directly by email and provide him with my contact information in case he has any additional questions or concerns. We appreciate you for allowing us to address Mr. [redacted] 's concerns. Thank you!Rhianna W.

StJoseph's Hospital and Medical Center, StJoseph's Westgate Medical Center, and our billing office is unable to assist in resolving this complaint. The complaint involves a private medical group whose providers were previously contracted for provision of emergency care services. As a
private medical group, the providers billed separately from the hospital for their care. A voice message with this information has been left with the complainant and we are following up with a letter to the complainant.Thank you,Denise B*** Risk Analy

Hello : Please check if the company has sent the bill to my address according to it's policy. Please check the timing of my hospitalization ( Which was there hours in the ER) I did an x ray and and another test. Please check if the company based on it's
policy send me the results on these test( Please be aware that I have went to their office to request the results but they claimed that it will be sent to me ) Please see how much the company billed the VA and why. I am following up with this complaint and the billing issues. Thank you,***./

Attention Conciliation and Engagement Specialist,I have provided the patient with the information he has requested, which is an itemized statementOur itemized statements are not bills and do not list the balance owed by the patient; they merely listed the charges that are listed on his account and the cost associated with each chargeI sent Mr*** an email on August 1st informing him that this information has been mailed to the address he provided to meI sent Mr*** another email today advising him that his insurance company applied $1,to his deductible, he made a payment of $at the time of service; therefore the remaining balance due on his account currently reflects $I also asked the patient to confirm the address he would like the billing statement to be mailed to so we can resend itHe was also informed to contact his insurance company if he has any additional questions or concerns regarding the financial responsibility they assigned to him.Thank you!Rhianna

I am not sure how to respond to this and I have called you twice no asking for some information My complaint has not been answered The message indicates my complaint was sent to the wrong office I still need a response Thank you

*** ***, *** *** *** and Medical Center is in receipt of your August 15, Revdex.com (Revdex.com) complaint. Though you do not provide the date of service in this most recent complaint, we believe this is a repeated billing waiver request related to your
September care, which was previously reviewed. We are sending you, via separate mail, response to this most recent Revdex.com complaint.Thank you,*** ***Patient Relations Specialist

The Revdex.com has misdirected this billing complaint to the Quality, Risk, and Regulatory Office at [redacted] Hospital and Medical Center.  As this is is a billing issue, we have redirected the complaint to our billing office, Patient Financial Services, with request for their follow-up.
Denise...

B[redacted] Risk Analyst-Sr

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] I will await their forwarding this to the correct department at Dignity Health.
Regards,
[redacted]

Dignity Health respects our patient’s right to file a complaint with the Revdex.com and we appreciate your efforts to bring these concerns to our attention.  Mr. [redacted] was sent a letter explaining our position however, he has made additional requests.  An itemized billing has been mailed to the patientUnsure what the question is regarding timing of ER services, but we will have the charges audited for accuracyRequest for test results must be obtained from the facility Health Information department as they require a release of informationExplanation of VA billing was sent to Mr. [redacted],  January 19th

Ms. [redacted], Ms. [redacted] has been advised of your request for written response and she has been asked to call you to speak with you personally.Please understand that the Revdex.com is directing this complaint to an office at St. Joseph's that is unable to resolve the issue.  Ms. [redacted] is the appropriate contact person and can be reached at ###-###-####.  Ms. [redacted]'s supervisor is Dignity Health Medical Group Vice-President of Operations, [redacted], who can be reached at ###-###-####.Thank you.[redacted]Patient Realtions SpecialistSt. Jospeah's Hospital and Medical Center

they gave me a # to a private group I cannot get ahold of. Since I visited the hospital they ened to resolve this issue

This billing matter has been referred to Dignity Health Medical Group Regional Operations Director, [redacted], who is conducting the necessary follow-up and will provide any needed response. For questions, Ms. [redacted] can be reached at ###-###-####.Thank you.[redacted]Patient Realtions...

SpecialistSt. Joseph's Hospital and Medical Center

To whom it may concern,I have completed Mr. [redacted]'s request and mailed him an itemized statement today which reflects all of the charges we submitted to his insurance carrier to the Arizona address per his request. I also attempted to reach the patient by phone and the telephone number listed on...

his complaint and left him a voicemail requesting a call back. In addition I have included Mr. [redacted]'s email address on my response to the Revdex.com so he can be notified of the action taken in order to resolve his concerns. On behalf of St. Joseph's Hospital and Medical Center I would like to apologize for any inconvenience this may have caused our patient. I will follow up with the patient directly by email and provide him with my contact information in case he has any additional questions or concerns. We appreciate you for allowing us to address Mr. [redacted]'s concerns. Thank you!Rhianna W.

This complaint was incorrectly forwarded by the Revdex.com to the Quality, Risk, and Regulatory office at St. Joseph's Hospital and Medical Center.  We are working with Mr[redacted] who is forwarding a copy of the billing invoice in question.  Once received we will assist in directing the...

complaint to the appropriate billing staff for resolution.
Thank you,
Denise B[redacted] Risk Analyst-Sr

St. Joseph's Hospital and Medical Center has reviewed this complaint, and the care provided, on 3 separate occasions.  No new information is available and our review findings remain the same.  We will provide no further response to this complaint.Respectfully,[redacted]Patient Relations Specialist

I received the attached from Ms. Rhianna White at Dignity Health. It shows that I should pay $0.00. If I have a zero balance - as this clearly shows (I have actually received no other bills from them) - then why am I repeatedly getting telephone calls asking for payment?I would like to make certain that the account has indeed been reconciled. Am I to assume from the statement sent (attached) that my account balance is in fact ZERO?