P. Hardy Technologies, Inc.

We are sorry that [redacted]'s experience with P Hardy Technologies has been less than ideal – we do strive to provide all of our clients whether they are individual stores or...

multi-location operations with the best information technology services available to help enhance and improve their business. We encourage and expect our clients to take advantage of services available to them and to contact us regarding any issues they may have. Clients who do take the time to explore and take advantage of our services do find them to be a very satisfying experience. At P Hardy Technologies, we treat our clients with the utmost respect and every person on the P Hardy Technologies team is trained to work with our clients to resolve any issues; however, there are protocols and policies which must be followed. These policies are company-wide and all of our employees are required to follow them.In her complaint, [redacted] claims that our company sold her an outdated Dell computer. This is categorically not true. We do not sell Dell computers, nor do we have any affiliation with Dell. The computer system that was sold to [redacted], however, was brand new, made-to-order, shrink-wrapped and shipped directly from the manufacturer. If you would like detailed information regarding the equipment delivered to [redacted]'s location please let us know and we will be more than happy to provide you additional information.In her complaint, [redacted] also claims that our customer service team was not to be found and that our service contract was aggressivly pushed to her. This statement is also categorically not true. All P Hardy Technologies prospective clients are given a selection of contract options to choose from. Some opt for a service contract, while others decline a contract. [redacted] decided to not only sign up for a service contract, but enroll into our premium support program which gave her full access to our priority support line any time she needed it. [redacted], in fact, also took advantage of her service contract. If you would like details of the priority support communications between P Hardy Technologies and [redacted] and her store then please let me know and we will be more than happy to send them to you.[redacted] stated that she was only trained for 30 minutes. Again, her statement is wholly untrue. [redacted] and her staff received on-site fully interactive training several times from 8/**/2014 - 10/*/2014 and more than four (4) hours were spent with her and her staff, which was more than what her contract called for. Again, if you would like detailed information regarding the training sessions then please let me know and we will be more than happy to provide this information to you.In her complant, [redacted] claims that her computer system was installed incorrectly. This is categorically not true. Not only was her computer system installed and configured correctly, [redacted] fully acknowledged that her computer system was installed in her store and configured properly and she and her staff were properly trained. If you would like detailed information regarding her confirmation of these facts, please let me know and we will be more than happy to provide this information to you.[redacted] stated that Intuit, the makers of the QuickBooks POS software that she elected to purchase, had no idea it was associated with our company. We are puzzled as to how she drew this conclusion because P Hardy Technologies and Intuit have had a robust professional relationship together for many years. P Hardy Technologies is certified to install, configure and train users on the QuickBooks POS software and Intuit is completelty aware of the business we do with them.In her complaint, [redacted] stated that I personally did not return her phone calls when she had problems or questions with her software. I am not aware of the phone calls she is referring to; however, [redacted] was advised on several occasions that if she had any problems or questions with her software that she should call our priority support line as our priority support staff are equippped to handle any questions or issues she had. Again, as I stated above, [redacted] did in fact contact our priority support line. She has communicated with our support staff and has received the assistance she requested.[redacted] states in her complaint that she was told by P Hardy Technologies that she had no choice but to keep her computer because once a contract is signed, it is signed. This is also categorically not true. A quick review of page one of [redacted]'s contract, executed by her, clearly shows that she was given a specific time period upon which she was able to return her equipment. She did not return her equipment within that time period and has successfully used the computer system for customer transactions. It was after a communication with her source of financing a few months later that P Hardy Technologies decided to voluntarily accept returned equipment. In her complaint, [redacted] stated that she found "malware file corruption on her computer prior to purchase" and the computer had "old or used programs" on it. We do not understand how this is possible because again, the equipment delivered to [redacted] was brand new, made-to-order, shrink-wrapped and delivered to [redacted] directly from the manufacturer.Again, our team works very hard to provide all of our clients with the best information technology services available and also in this case, we spent additional time with [redacted] and her staff to fulfill her needs and do not understand why this complaint was filed. If you have any other questions then please feel free to contact my office.Sincerely,[redacted]P Hardy Technologies, Inc.

Review: I hired P Hardy Technologies to install Quickbooks and train my staff with the new POS system His company posted the claim that they were excellent in customer service satisfaction[redacted], the owner, was excellent in customer service satisfaction up until he sold the product, which was an old outdated Dell computer, malware infected and memory-short, files were bugged, and customer service was yet to be found after signing the contract, which he aggressively pushedHe literally trained my staff in minutes and said he had an EMERGENCY and had to leaveHe took no responsibility in taking care of the customer until I called [redacted], the source of the funding for his sales proposition when his system was installed incorrectly and next day was actually un-existent...like it never even existedIt took several days for [redacted] to come back and swallow his pride when he knew he had acted unprofessionally from the startHe seemed lazy and unapproachable...almost like he did not really know his business or care about his customersI was really insulted, but business is businessNo less than days after buying the product and unsatisfied with the speed and hardware of Quickbooks Point of Sale POS system (by the way, Quickbooks had no idea that their name was associated with such a dishonest salesman), [redacted] would not answered my calls when I had questions and problems with the programThe one time he did come train my staff for minutes, he actually told me that I "had no choice but to keep the product because once a contract is signed, it is signed." I paid for an outside tech source to examine the computer and this is what he found: malware file corruption that was on the computer prior to purchaseI had not asked for old or used programs and felt immediately trapped in a situation that seemed illegalCustomers have a right to return a product sight unseen, especially if it breaks twiceI am confident that this type of business has a little shelf life considering its key attraction was 24/local customer service and top shelf productsAgain, the product was defective...the computer seemed slow and used Unacceptable.Desired Settlement: We covered all of are basis within the days and he still did not want to return
Business
Response:
We are sorry that [redacted]'s experience with P Hardy Technologies has been less than ideal – we do strive to provide all of our clients whether they are individual stores or multi-location operations with the best information technology services available to help enhance and improve their businessWe encourage and expect our clients to take advantage of services available to them and to contact us regarding any issues they may haveClients who do take the time to explore and take advantage of our services do find them to be a very satisfying experienceAt P Hardy Technologies, we treat our clients with the utmost respect and every person on the P Hardy Technologies team is trained to work with our clients to resolve any issues; however, there are protocols and policies which must be followedThese policies are company-wide and all of our employees are required to follow them.In her complaint, [redacted] claims that our company sold her an outdated Dell computerThis is categorically not trueWe do not sell Dell computers, nor do we have any affiliation with DellThe computer system that was sold to [redacted], however, was brand new, made-to-order, shrink-wrapped and shipped directly from the manufacturerIf you would like detailed information regarding the equipment delivered to [redacted]'s location please let us know and we will be more than happy to provide you additional information.In her complaint, [redacted] also claims that our customer service team was not to be found and that our service contract was aggressivly pushed to herThis statement is also categorically not trueAll P Hardy Technologies prospective clients are given a selection of contract options to choose fromSome opt for a service contract, while others decline a contract[redacted] decided to not only sign up for a service contract, but enroll into our premium support program which gave her full access to our priority support line any time she needed it[redacted], in fact, also took advantage of her service contractIf you would like details of the priority support communications between P Hardy Technologies and [redacted] and her store then please let me know and we will be more than happy to send them to you.[redacted] stated that she was only trained for minutesAgain, her statement is wholly untrue[redacted] and her staff received on-site fully interactive training several times from 8/**/- 10/*/and more than four (4) hours were spent with her and her staff, which was more than what her contract called forAgain, if you would like detailed information regarding the training sessions then please let me know and we will be more than happy to provide this information to you.In her complant, [redacted] claims that her computer system was installed incorrectlyThis is categorically not trueNot only was her computer system installed and configured correctly, [redacted] fully acknowledged that her computer system was installed in her store and configured properly and she and her staff were properly trainedIf you would like detailed information regarding her confirmation of these facts, please let me know and we will be more than happy to provide this information to you.[redacted] stated that Intuit, the makers of the QuickBooks POS software that she elected to purchase, had no idea it was associated with our companyWe are puzzled as to how she drew this conclusion because P Hardy Technologies and Intuit have had a robust professional relationship together for many yearsP Hardy Technologies is certified to install, configure and train users on the QuickBooks POS software and Intuit is completelty aware of the business we do with them.In her complaint, [redacted] stated that I personally did not return her phone calls when she had problems or questions with her softwareI am not aware of the phone calls she is referring to; however, [redacted] was advised on several occasions that if she had any problems or questions with her software that she should call our priority support line as our priority support staff are equippped to handle any questions or issues she hadAgain, as I stated above, [redacted] did in fact contact our priority support lineShe has communicated with our support staff and has received the assistance she requested.[redacted] states in her complaint that she was told by P Hardy Technologies that she had no choice but to keep her computer because once a contract is signed, it is signedThis is also categorically not trueA quick review of page one of [redacted]'s contract, executed by her, clearly shows that she was given a specific time period upon which she was able to return her equipmentShe did not return her equipment within that time period and has successfully used the computer system for customer transactionsIt was after a communication with her source of financing a few months later that P Hardy Technologies decided to voluntarily accept returned equipmentIn her complaint, [redacted] stated that she found "malware file corruption on her computer prior to purchase" and the computer had "old or used programs" on itWe do not understand how this is possible because again, the equipment delivered to [redacted] was brand new, made-to-order, shrink-wrapped and delivered to [redacted] directly from the manufacturer.Again, our team works very hard to provide all of our clients with the best information technology services available and also in this case, we spent additional time with [redacted] and her staff to fulfill her needs and do not understand why this complaint was filedIf you have any other questions then please feel free to contact my office.Sincerely,[redacted]P Hardy Technologies, Inc