P I C Inc

[redacted],               I have reviewed [redacted] complaint. She was fully made aware that the windshield could break and that she would be responsible for a replacement if that occurred. As in her complaint, she agreed for Royal to...

proceed with the repairs. Also, she came in to pick up her vehicle between 4 and 5 according to my service manager. [redacted] did complain that there was a water leak and we agreed to take care of the problem if this was the case and if it was the windshield, we would contact the company that did the install. [redacted] brought the vehicle back to us yesterday and we are doing a leak test as I write this.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached further information relative to my complaint. This information has already been sent to the [redacted]'s office. 
Regards,
[redacted]

[redacted] Attached is our response to a complaint filed by Mr. [redacted].  I apologize for taking so long to respond.  My brother [redacted] and I have been out of the office a great deal over the past month due to the passing of our father.  Please let me know if you have any further...

questions about the complaint. Sincerely, [redacted] President

[redacted],               I have reviewed [redacted] complaint. She was fully made aware that the windshield could break and that she would be responsible for a replacement if that occurred. As in her complaint, she agreed for Royal to proceed with the repairs. Also, she came in to pick up her vehicle between 4 and 5 according to my service manager. [redacted] did complain that there was a water leak and we agreed to take care of the problem if this was the case and if it was the windshield, we would contact the company that did the install. [redacted] brought the vehicle back to us yesterday and we are doing a leak test as I write this.

I am writing you back in response to Mr. [redacted] complaint against Royal Chevrolet. Mr. [redacted] came in on a sunnySaturday to take delivery of his new vehicle, and upon inspection noticed some light surface scratches on the vehicle. The sales manager, in good faith, reduced the cost of the...

vehicle by $[redacted] to offset the cost of detailing the vehicle and removing the scratches. Mr. [redacted] agreed to these terms, shook the hand of the manager, and proceeded with the paperwork. Royal had secured an estimate from its own body shop that the light surface scratches could be fixed for between $[redacted] and $[redacted]. At any time, Mr [redacted] had the opportunity to back out of the deal, but he chose to go forward with the purchase.Once Mr. [redacted] got home, he sought out estimates to repair the scratches and got estimates that were quite hirer than our body shop. Our manager came to me and asked if we would issue a check for $[redacted] to cover the quotes from the independent detail shops. Along with the price concession, the $[redacted] check would cover 2 of the 3 quotes that Mr. [redacted] received which we know are out of line. I agreed and the check was issued. Both times, Royal Chevrolet has complied with Mr. [redacted] requests, and Royal has done everything that we are going to do on this matter. Royal has more than fulfilled its obligations to Mr. [redacted].Sincerely,Del M[redacted], Owner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my original complaint after I ask for the [redacted] and received an [redacted] vehicle history report that stated no problems. I made a comment, no problems huh, the sales consultant said no problems unless someone had some work done that knows somebody and didn't repot it. And that someone was Royal Chevrolet. I gave Royal Chevrolet a deposit of [redacted] on February 21, 2017 to hold the vehicle while I thought about it. I returned the next day to purchase the vehicle and I did . I think Royal Chevrolet had able time to tell me they had installed a used transmission before I made my purchase. When I returned the vehicle the first time of many, they gave my an invoice[redacted](see attached) that showed a used transmission installed on November 4, 2016 with a 3yr parts and labor warranty. They should have let me make the choice on whether or not I wanted to purchase a [redacted] vehicle with just [redacted] miles on it with a used transmission.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the third time they've attempted to "repair" the issue. In previous service they've failed. I have little faith that they're able to resolve this issue. I have no interest in going back and forth with this "business" who refuses to  do the right thing in returning my money.  They broke my windshield and it hasnt been repaired properly. In addition, my AC, the original issue, has yet to get as cool as before. Please refund me my money. This is unacceptable service to say the least.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Ms. [redacted] had a car financed with [redacted], and included in her loan was gap insurance. Under normal circumstances, we use our own gap insurance company, but Tidewater Finance only allows their own gap...

insurance on their contracts. It was a completely different process for our warranty clerk to process. Ms. [redacted] talked numerous times to our clerk on the phone and seemed satisfied with the process. A check was sent to [redacted] and cashed by them on February 15th. The money due Ms. [redacted] has to come directly from the finance company because it is their insurance. If Ms. [redacted] has not received her check, she should contact the finance company directly. We apologize for any delay since it was outside the norm on how we process insurance refunds.Thanks