Greetings, 16px;">This letter is in response to your complaint regarding the fees incurred during the assessment of your moveFirst and foremost we do apologize for any inconvenience we may have caused to you and your familyOn or about the I was presented with a complaint from you about our services rendered to you on or about the 3/*/ This letter will respond to this complaint to the best of our knowledgePlease locate your documents while reviewing our response There were several challenges that we met when our crew begin to load your items By federal regulations we are required to obtain an inventory from our customers before we pick up their household goodsWe obtain this inventory either by phone, email, or in-home estimateEvery method requires our representative to use our 'Moving Software' to calculate your weightThe items are inputted into the system and calculated by the systemThis is regardless of if we did an in-home or over-the-phone estimateYou are required to review the estimate before electronically signing for the estimateThe customer is informed by our representatives to review the estimate before completing the electronic signatureThis process is done long before your items are picked up to give you plenty of time to make corrections, updates, or cancel our servicesReviewing the inventory, pricing, and Terms and Conditions is the most important details that should be reviewed by the customer Once we arrive to your home we do a 2nd assessment to confirm the 1st initial assessmentThe 2nd assessment is by ‘ACTUAL’ measurementsThis means that every company by federal regulations must either measure your items while on the truck or take your items to a weighing station to get your load weighed by a certified weighing stationNevertheless, both assessments require us movers to load your items on the truck for the 2nd assessment On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written Estimate Our company presented you with a copy of the Revised Written Estimate to sign because you significantly altered the circumstances surrounding your move from which you first requested an estimate This Revised Written Estimate is in accordance with CFR 375.403(a)(5)(ii) and it supersedes all other estimates and controls as the current estimateIn addition, this form was fully executed before we rendered any services which make that document a valid Revised Written Estimate If you compare the online inventory to the inventory that we took on the day of the move you'd see a significant differenceIf there is a difference in the initial inventory in comparison to the second inventory then we will need to negotiate a Revised Written Estimate in accordance with CFR 375.403(a)(5)(ii)The terms were binding according to your inventory that you submittedUnfortunately, it was your responsibility to make sure that the inventory was as accurate as possible before piday since we did not provide you with the initial estimate(Please review the bottom of your Revised Written Estimate contract.) Our company would love the opportunity to convey our sincerest apologies to you for any inconvenience you may have experienced with respects to the delivery of your household goodsIt would greatly be appreciated if you could elaborrate on the message that is at the bottom of your complaintWe simply just don't know what you are asking for in those last statementsIt appears to be a message from another individual Also, we deducted money from your balance so that you could hire a company locally to assemble your furnitureOur workers never behave in the way that you have claimed so I will need to investigate exactly who was drinking a beer on duty Did you get the name? If you need to be compensated for any broken or damaged property then you are required to submit a claim to our Claims department According to our records you have declined full coverage insuranceSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ( [redacted] )The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged or broken for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover I assure you we will be conducting investigation to see how your items got damaged
This letter is in response to your complaint regarding the fees incurred during the assessment of your move and damages of your furniture during delivery First and foremost we do apologize for any inconvenience we may have caused to you and your family On or about the I was presented with a complaint from you via the Revdex.com about our services rendered to you on or about the This letter will respond to this complaint to the best of our knowledge Please locate your documents while reviewing our response On or about the we sent you a ‘breakdown’ of your invoice According to our records, we show a list of charges that you incurred on the day of pick up See below: Job cf$per cf $ Overload: cf$per cf $ Packing Materials $ Discount: $- Total Job $ Total Customer Payments (Move) $ We only supply wrapping of standard household furniture with quilted moving blankets for free as stated in our terms and conditions As it pertains to the packing fee we have always included this statement within our Terms and Conditions: Packing Charges: Will apply for any supplies, materials and/or labor if not already indicated in writing on this quote Charges will apply for packing of any loose items in the household, fragile and/or delicate items or personal effects not already packed by owner (PBO)Liberty Relocation will require the crating of items including but not limited to: glass, marble, slate, stone, electronics such as TV’s, stereo components, computers, pictures, mirrors, sculptures & appliances (depending on condition) if any of these are not PBO or CBO upon arrival*Liberty Relocation reserves the right to refuse loading any/all of these items we determine they have not been packed properly by ownerWe do offer full packing service at a rate per cubic foot that varies depending on the size of the movePlease speak to your relocation consultant for more information Since you declined the full coverage insurance you will need to be compensated with our basic liability insurance If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items [redacted] The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged or broken for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover Unfortunately, we have declined your request for a refund All of the charges within your invoice are valid Also, our terms and conditions does state that we do charge for packing supplies and labor This information was provided to you before we rendered service
Greetings, 16px;">This letter is in response to your complaint regarding the fees incurred during the assessment of your moveFirst and foremost we do apologize for any inconvenience we may have caused to you and your familyOn or about the I was presented with a complaint from you about our services rendered to you on or about the 3/*/ This letter will respond to this complaint to the best of our knowledgePlease locate your documents while reviewing our response There were several challenges that we met when our crew begin to load your items By federal regulations we are required to obtain an inventory from our customers before we pick up their household goodsWe obtain this inventory either by phone, email, or in-home estimateEvery method requires our representative to use our 'Moving Software' to calculate your weightThe items are inputted into the system and calculated by the systemThis is regardless of if we did an in-home or over-the-phone estimateYou are required to review the estimate before electronically signing for the estimateThe customer is informed by our representatives to review the estimate before completing the electronic signatureThis process is done long before your items are picked up to give you plenty of time to make corrections, updates, or cancel our servicesReviewing the inventory, pricing, and Terms and Conditions is the most important details that should be reviewed by the customer Once we arrive to your home we do a 2nd assessment to confirm the 1st initial assessmentThe 2nd assessment is by ‘ACTUAL’ measurementsThis means that every company by federal regulations must either measure your items while on the truck or take your items to a weighing station to get your load weighed by a certified weighing stationNevertheless, both assessments require us movers to load your items on the truck for the 2nd assessment On the day of pick up, if there are any changes to the inventory then we must record your actual weight/volume on a Revised Written Estimate Our company presented you with a copy of the Revised Written Estimate to sign because you significantly altered the circumstances surrounding your move from which you first requested an estimate This Revised Written Estimate is in accordance with CFR 375.403(a)(5)(ii) and it supersedes all other estimates and controls as the current estimateIn addition, this form was fully executed before we rendered any services which make that document a valid Revised Written Estimate If you compare the online inventory to the inventory that we took on the day of the move you'd see a significant differenceIf there is a difference in the initial inventory in comparison to the second inventory then we will need to negotiate a Revised Written Estimate in accordance with CFR 375.403(a)(5)(ii)The terms were binding according to your inventory that you submittedUnfortunately, it was your responsibility to make sure that the inventory was as accurate as possible before piday since we did not provide you with the initial estimate(Please review the bottom of your Revised Written Estimate contract.) Our company would love the opportunity to convey our sincerest apologies to you for any inconvenience you may have experienced with respects to the delivery of your household goodsIt would greatly be appreciated if you could elaborrate on the message that is at the bottom of your complaintWe simply just don't know what you are asking for in those last statementsIt appears to be a message from another individual Also, we deducted money from your balance so that you could hire a company locally to assemble your furnitureOur workers never behave in the way that you have claimed so I will need to investigate exactly who was drinking a beer on duty Did you get the name? If you need to be compensated for any broken or damaged property then you are required to submit a claim to our Claims department According to our records you have declined full coverage insuranceSo, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items ( [redacted] )The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature forWe make extensive efforts to protect our customer's belongings but there are cases when items do get damaged or broken for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover I assure you we will be conducting investigation to see how your items got damaged
This letter is in response to your complaint regarding the fees incurred during the assessment of your move and damages of your furniture during delivery First and foremost we do apologize for any inconvenience we may have caused to you and your family On or about the I was presented with a complaint from you via the Revdex.com about our services rendered to you on or about the This letter will respond to this complaint to the best of our knowledge Please locate your documents while reviewing our response On or about the we sent you a ‘breakdown’ of your invoice According to our records, we show a list of charges that you incurred on the day of pick up See below: Job cf$per cf $ Overload: cf$per cf $ Packing Materials $ Discount: $- Total Job $ Total Customer Payments (Move) $ We only supply wrapping of standard household furniture with quilted moving blankets for free as stated in our terms and conditions As it pertains to the packing fee we have always included this statement within our Terms and Conditions: Packing Charges: Will apply for any supplies, materials and/or labor if not already indicated in writing on this quote Charges will apply for packing of any loose items in the household, fragile and/or delicate items or personal effects not already packed by owner (PBO)Liberty Relocation will require the crating of items including but not limited to: glass, marble, slate, stone, electronics such as TV’s, stereo components, computers, pictures, mirrors, sculptures & appliances (depending on condition) if any of these are not PBO or CBO upon arrival*Liberty Relocation reserves the right to refuse loading any/all of these items we determine they have not been packed properly by ownerWe do offer full packing service at a rate per cubic foot that varies depending on the size of the movePlease speak to your relocation consultant for more information Since you declined the full coverage insurance you will need to be compensated with our basic liability insurance If you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items [redacted] The procedures for compensation are in writing at the bottom of the Terms and Conditions in the Estimate that you provided an electronic signature for We make extensive efforts to protect our customer's belongings but there are cases when items do get damaged or broken for various reasons This is why we make sure our customers our covered under our liability coverage to ensure they are compensated If you have homeowner's insurance or renter's insurance, you are permitted to use these in addition to what we cover Unfortunately, we have declined your request for a refund All of the charges within your invoice are valid Also, our terms and conditions does state that we do charge for packing supplies and labor This information was provided to you before we rendered service