P J's Pawn Shop

I think the guy bought a car audio itemWhen then, in the email you sent me, did it say that he initially complained about sound, but no pictureWhat can of car audio has a pictureI need to know exactly what this item was and whether we identified it correctly on the ticketTicket says car
audio pioneer, but in your email, you talk about a DVDPJ’s Pawn Plus is a pawnshopAmong other things, it sells new, but primarily used, products to our customersBefore any item sold leaves the store, it is tested by a PJ’s employee to make sure that it worksIf the item does work, the customer then takes the product he/she purchasedIf the item does not work, then it is not sold to the customerPJ’s Pawn does not, nor has it ever, provided a warranty with regard to the purchase of used items by customersAll items are sold AS ISPJ’s does, though, provide the customer proof that the item works at the time it leaves the storeMr*** put an item it layawayHe came to PJ’s, paid the remaining balance and began to leave the storeMr*** stated to one of PJ’s employees that he did not want the item tested to prove that it workedNot one, but two PJ’s employees went ahead, consistent with PJ’s policy, and tested the itemThe item was in good working orderMr*** then left the store with an item that workedMr*** returned later the same day and complained that the item was not workingThe PJ’s manager, in order to satisfy Mr***, offered to give him a discount on a replacement item, even though that is not PJ’s policyThe manager declined to give Mr*** his money back for an item that was working when it left the storeMr*** left the item at PJ’s, then came back and got it several days laterHe said he took the item to several other places who told him that the item was brokenPJ’s vigorously disputes that it sold Mr*** a broken itemThe item was tested by two PJ’s employees at the time it was sold to Mr***Mr*** then left PJ’sPJ’s has no idea what happened to the working item once it left the storePJ’s made an effort to satisfy Mr*** by offering to give him a discount on a replacement item even though it did not have to do soMr*** refusedPJ’s cannot be responsible for working items once they leave the storeThat is an unreasonable expectation to which no business should be subjectPJ’s stands behind its manager’s willingness to offer Mr*** a reasonable discount on a replacement itemIt cannot, though, be held responsible for an item that worked when it left the storeMr*** continues to come to the store and attempt to obtain a new itemHe has admitted, during one of those meetings, that PJ’s did nothing wrongHe now tells a different story, that when the item was tested by PJ’s employees, it was not tested long enoughRegardless, PJ’s has agreed to try and find Mr*** a new radioThis appears to be sufficient for Mr***PJ’s always attempts to resolve any dispute with its customers, that is why it has so fewThis particular matter seems to have been resolved as well