I am sorry to hear about this issue and I apologize for the delay in my response. Though the stay was in early February I was just made aware of the issue via the Revdex.com and a voicmeail to my direct line in early April. Due to the error in communication I will be contacting the guest directly. I am...
confident we will be able to resolve the issue and again I apologize for the miss comminication.Sincerely,[redacted]Front Desk and Reservations Manager
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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I am sorry to hear about this issue and I apologize for the delay in my response. Though the stay was in early February I was just made aware of the issue via the Revdex.com and a voicmeail to my direct line in early April. Due to the error in communication I will be contacting the guest directly. I am...
confident we will be able to resolve the issue and again I apologize for the miss comminication.Sincerely,[redacted]Front Desk and Reservations Manager