P & L Fencing Reviews (1)
Initial Business Response /* ([redacted]0, 6, 2016/11/22) */
The below is an accounting, not a billing invoice. [redacted] is confused, he thinks my practice of providing an accounting of funds advanced is a billing. The balance owing is Cdn...
$[redacted], not CDN $[redacted], which I offered to cancel, read below. The $[redacted] amount does not need to be paid if no further research is wanted. If [redacted] wants more research, he can add the $[redacted] to the new amount for more research work. The document copies were mailed to him on Nov 14, 2016.
In these circumstances, I am under no obligation to explain any further details to any party, I have fulfilled my responsibility to my client.
Initial Consumer Rebuttal /* (3000, 8, 2016/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I am confused about the "accounting" it's [redacted] accounting that's responsible.
He quoted me "US$** plus document copy costs and mail fees" and requested "a personal check made out to [redacted] for the amount of US$[redacted]".
I forwarded the cheque for[redacted] (USD[redacted] equivalent at the time) in good faith and awaited the result of the research.
He then sent me the following:
"[redacted], I have 22 copies for you, 5 microfilm frame copies (@ [redacted]) and 17 photocopies (@[redacted]) =$[redacted] $** = $[redacted] plus a postage estimate of $*. Total is $[redacted]."
In the above he makes no mention of what currency he is requesting, however if we go by his original quote of USD** per hour alone:
5 x USD** = USD[redacted] i.e. CAD[redacted] according to his original quote i.e. he's revised the quote to CAD** per hour.
To my mind he was requesting a further USD13[redacted] in addition to the USD[redacted] I had already sent before he would mail the documents; hence the disappointment and frustration.
He later clarified that this is not the case, as per the Revdex.com response, and that the amount owed was CAD[redacted].
Above statement, however, flies in the face of the above distribution of accounts, as I would have short-paid him not only 1 hour of research but the difference in currency-exchange ([redacted]).
My complaint to the Revdex.com was therefore about two things:
1. My concern that he was requesting an additional USD[redacted] before sending documents.
2. My concern, for [redacted], that there was a billing issue requiring resolution as outlined above.
Final Consumer Response /* (2000, 15, 2016/12/02) */
Yes, now that I've received the documents, the issue is resolved.
P & L Fencing Rating
Address: 6403 Marguerite Dr, Newark, California, United States, 94560-4709
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