[redacted] : 12/29/2015: [redacted] called the office requesting a home performance audit to see what could be done to make his house more comfortable1/6/2016: Ron did a home performance audit and noticed that the heat pump was not working [redacted] called in and requested a repair Upon arrival found multiple problems with the unit including wiring issues and severe rust and corrosion Recommended replacement [redacted] requested that we try and repair unit as replacement would be very expensiveWe made several attempts to repair unit over several weeks and continued to find more things wrong with the unit Each time we found a new problem [redacted] requested a repair and not replacement 2/3/2016: We got the heat pump working [redacted] was working with our sales department to complete some other projects on his home and was going to finance the project and include the service repair in the total amount financed2/18/2016: [redacted] is invoiced for the heat pump repair in the amount of $ This amount is communicated to [redacted] so it can be included in the total amount of the project4/2016: Sales communicated with [redacted] multiple times regarding this project and offered several financing solutions [redacted] did not mention his heat pump was not working6/2016: Sales again communicated with [redacted] about financing and reminded him to include the service call in his total He did not indicate he was having additional problems with his unit9/24/2016: After multiple attempts to contact [redacted] to set up a payment plan we received $ No additional payments have been received to date2/27/2017: Received a call asking about our warranty on repair work I indicated that no warranty was available on work that had not been paid This unit functioned for several months after the repairs were completed and we made multiple attempts to work with the customer regarding payment [redacted] : 12/29/2015: [redacted] called the office requesting a home performance audit to see what could be done to make his house more comfortable1/6/2016: Ron did a home performance audit and noticed that the heat pump was not working [redacted] called in and requested a repair Upon arrival found multiple problems with the unit including wiring issues and severe rust and corrosion Recommended replacement [redacted] requested that we try and repair unit as replacement would be very expensiveWe made several attempts to repair unit over several weeks and continued to find more things wrong with the unit Each time we found a new problem [redacted] requested a repair and not replacement 2/3/2016: We got the heat pump working [redacted] was working with our sales department to complete some other projects on his home and was going to finance the project and include the service repair in the total amount financed2/18/2016: [redacted] is invoiced for the heat pump repair in the amount of $ This amount is communicated to [redacted] so it can be included in the total amount of the project4/2016: Sales communicated with [redacted] multiple times regarding this project and offered several financing solutions [redacted] did not mention his heat pump was not working6/2016: Sales again communicated with [redacted] about financing and reminded him to include the service call in his total He did not indicate he was having additional problems with his unit9/24/2016: After multiple attempts to contact [redacted] to set up a payment plan we received $ No additional payments have been received to date2/27/2017: Received a call asking about our warranty on repair work I indicated that no warranty was available on work that had not been paid This unit functioned for several months after the repairs were completed and we made multiple attempts to work with the customer regarding payment
[redacted] : 12/29/2015: [redacted] called the office requesting a home performance audit to see what could be done to make his house more comfortable1/6/2016: Ron did a home performance audit and noticed that the heat pump was not working [redacted] called in and requested a repair Upon arrival found multiple problems with the unit including wiring issues and severe rust and corrosion Recommended replacement [redacted] requested that we try and repair unit as replacement would be very expensiveWe made several attempts to repair unit over several weeks and continued to find more things wrong with the unit Each time we found a new problem [redacted] requested a repair and not replacement 2/3/2016: We got the heat pump working [redacted] was working with our sales department to complete some other projects on his home and was going to finance the project and include the service repair in the total amount financed2/18/2016: [redacted] is invoiced for the heat pump repair in the amount of $ This amount is communicated to [redacted] so it can be included in the total amount of the project4/2016: Sales communicated with [redacted] multiple times regarding this project and offered several financing solutions [redacted] did not mention his heat pump was not working6/2016: Sales again communicated with [redacted] about financing and reminded him to include the service call in his total He did not indicate he was having additional problems with his unit9/24/2016: After multiple attempts to contact [redacted] to set up a payment plan we received $ No additional payments have been received to date2/27/2017: Received a call asking about our warranty on repair work I indicated that no warranty was available on work that had not been paid This unit functioned for several months after the repairs were completed and we made multiple attempts to work with the customer regarding payment [redacted] : 12/29/2015: [redacted] called the office requesting a home performance audit to see what could be done to make his house more comfortable1/6/2016: Ron did a home performance audit and noticed that the heat pump was not working [redacted] called in and requested a repair Upon arrival found multiple problems with the unit including wiring issues and severe rust and corrosion Recommended replacement [redacted] requested that we try and repair unit as replacement would be very expensiveWe made several attempts to repair unit over several weeks and continued to find more things wrong with the unit Each time we found a new problem [redacted] requested a repair and not replacement 2/3/2016: We got the heat pump working [redacted] was working with our sales department to complete some other projects on his home and was going to finance the project and include the service repair in the total amount financed2/18/2016: [redacted] is invoiced for the heat pump repair in the amount of $ This amount is communicated to [redacted] so it can be included in the total amount of the project4/2016: Sales communicated with [redacted] multiple times regarding this project and offered several financing solutions [redacted] did not mention his heat pump was not working6/2016: Sales again communicated with [redacted] about financing and reminded him to include the service call in his total He did not indicate he was having additional problems with his unit9/24/2016: After multiple attempts to contact [redacted] to set up a payment plan we received $ No additional payments have been received to date2/27/2017: Received a call asking about our warranty on repair work I indicated that no warranty was available on work that had not been paid This unit functioned for several months after the repairs were completed and we made multiple attempts to work with the customer regarding payment