P & M Auto Repair

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Customer had brakes replaced by our facility on 9/16/(we replaced front brake pads and rotors using oe equivalent parts)Customer notified us that her brakes where making a noise, on 10/29/customer brought vehicle to us to repair Performed brake job under warranty (machined rotors and replaced pads using oe equivalent parts again)(Never do we install used brake pads or rotors on vehicles.) Customer then called back stating she felt like she couldn't stop, no more complaint of noiseThen told customer to bring back the vehicle and that we may need to use factory parts instead of oe equivalentCustomer stopped by around 4:00pm, my technician went for a drive with her to verify, at that time customer could not pin point problemCustomer had made a couple different appointments and did not show upUntil 12/14/customer came in on our lunch, (which she was told we were on lunch)She then told us to take our time and finish our lunchShe ended up walking outTried to call her same day to have her come back left her a voice mail at 1:00pmNo response from customerCalled again on 12/21/and left messages at 10:49am, 1:10pm, and 1:40pmCustomer then agreed to come in and let us install factory parts (customer to pay difference in price for factory parts in the amount of $25.00)Had to order partsReceived parts on 12/22/2015, left another message for customer to let her know that we received the partsShe had apt for 12/28/but did not show up or did not callCalled on 12/29/and left another message regarding customer not showing up or callingReceived a call from customer on 12/30/She stated she did not get the voicemails, having issues with her phoneCustomer has appointment for 12/31/at 9:00am Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/04) */ My problem was resolved on 12/31/I had to pay an additional $for the new brakes, but the business was extremely nice to resolve the problemPlease consider this complaint resolved and closedThank you

Initial Business Response /* (1000, 5, 2015/12/30) */
Customer had brakes replaced by our facility on 9/16/2015 (we replaced front brake pads and rotors using oe equivalent parts). Customer notified us that her brakes where making a noise, on 10/29/2015 customer brought vehicle to us to repair....

Performed brake job under warranty (machined rotors and replaced pads using oe equivalent parts again). (Never do we install used brake pads or rotors on vehicles.) Customer then called back stating she felt like she couldn't stop, no more complaint of noise. Then told customer to bring back the vehicle and that we may need to use factory parts instead of oe equivalent. Customer stopped by around 4:00pm, my technician went for a drive with her to verify, at that time customer could not pin point problem. Customer had made a couple different appointments and did not show up. Until 12/14/2015 customer came in on our lunch, (which she was told we were on lunch). She then told us to take our time and finish our lunch. She ended up walking out. Tried to call her same day to have her come back left her a voice mail at 1:00pm. No response from customer. Called again on 12/21/2015 and left messages at 10:49am, 1:10pm, and 1:40pm. Customer then agreed to come in and let us install factory parts (customer to pay difference in price for factory parts in the amount of $25.00). Had to order parts. Received parts on 12/22/2015, left another message for customer to let her know that we received the parts. She had apt for 12/28/2015 but did not show up or did not call. Called on 12/29/2015 and left another message regarding customer not showing up or calling. Received a call from customer on 12/30/2015. She stated she did not get the voicemails, having issues with her phone. Customer has appointment for 12/31/2015 at 9:00am.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/04) */
My problem was resolved on 12/31/15. I had to pay an additional $25 for the new brakes, but the business was extremely nice to resolve the problem. Please consider this complaint resolved and closed. Thank you.