Initial Business Response /* (1000, 5, 2016/08/01) */
Mr. [redacted] receied a BRAND NEW antenna. I told him that when he came to our store. A manufacturer date on the box showed 2009. The Winegard unit he purchased was a slow moving unit, as most people did not like it. So they sat in warehouses...
at some distributors. It worked well at some locations, which it did at Mr. [redacted]'s home. He was completely satisfied with how the unit performed. It was not until after the installer left his home that he saw a manufacture date and came to our store saying we had sold him a used unit. I explained to him that his premise was wrong. We've been in business for 32 years, which I explained to him and that we NEVER HAVE OR NEVER would sell used equipment as new. AGAIN, the unit was new and not purchased from someone used. He wanted to see our wholesaler purchase receipt. I told him we would not do that and the wholesaler would take exception to providing such information and we would be at risk of any future purchases from the company by so doing. Again, the unit was sealed when we got it and [redacted] removed the unit and assembled it for installation. I take strong exception to this customer's remarks. By no means factual.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't believe it was used until I didn't receive
the papers that was stated on the box and was told I couldn't see any of their paperwork. I didn't ask for this particular unit but, for them to order me a omni-directional antenna. Just the packing list would have satisfied me. Something to show that unit was ordered or received; not the wholesale information. If he would have showed me that paper work I would not ask for any compensation but he refused.
Final Consumer Response /* (2000, 8, 2016/08/03) */