Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ We did terminate our services with ***We delivered a day notice (as per the terms of the attached contract)Our reasons for terminating are because we found him difficult to work with and he was frequently bucking against our style of management, although we explained on several occasions how we workOur style did not mesh with what he wanted and so we used our option to cancel On 9/we gave him days noticeOn 9/he told us that he was going to take over right away and come up pick up the keys on 9/18, so we let him know that our services would stop immediately since he would be taking over On 9/ [redacted] arrived at our office and I gave him copies of all bills paid on his behalfI also have him the name and phone number of a person who had wanted to see one of his homes that same day at 4:pmI explained to him that he should call her the set the appointment with her (we had originally made an appt with her for that day @ 4:00, but we had to cancel because [redacted] told us to stop services)This was a person who simply wanted to SEE the houseThey had not applied, nor had they even promised an applicationI have no knowledge if [redacted] called her to show her the house, but he can hardly say we "cost him" a tenant As for us "bilking him" of funds, that is entirely falseHe had rental homes with us that became vacant within a few days of each otherWhen they moved, we assessed both houses to see what they would need to get them rent ready againBoth houses were left in pretty good shape, and the residents in both cases received most of their deposits backWe charged them for all damages and cleaning that is allowed by lawHowever, as was explained to [redacted] when he gave us the $1,500, there were other things that had to be done to the houses that could not be charged to the tenantswear and tear items that must be paid by him because he is the owner of the houseSo, he had to pay for wear and tear items, as well as management, advertisement and yard care while the houses were vacant All accounting is detailed on the attached statements and copies of billsALL of these items have already been given to ***, and we have attempted to explain the statements but he continues to tell us they are "misleading and cryptic"I submit them for your reviewYou be the judgeIf any explanation is needed I am more than happy to provide it as I have done with ***The same goes for the attached management agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree To understand the situation we have to step back into chronological eventsThe breach of trust was repeatedly broken by PM Services and I was humble enough to allow them multiple opportunities to build the business integrity and customer relationship and on each occasion they failedFor Brix home, when new tenant was searched, I was bringing traffic for my home by marketing on websites as PM Services had very ineffective marketing adsThe tenant, we found was running business and as there were no other application, PM services forced me to go with the business tenant" Hope for Youth" without fully understanding themselves of the complexities of running business from residential areaPM Services threatened to revoke contract and threatened to sideline themselves from me, if I would refuse the agreement as they feared repercussion or legal problems if prospective tenant would ever choose that path on denial of rental propertyI was given the option to speak to tenant myself and explain reason for refusalAs the contract then eventually got signed, my Home insurance refused services for business and my property was at risk in the middle of tenancyAs I was new to this, I looked up for possible advice from PM Services, but they had no clue and asked me to check with other insurancesPM Services should have industry knowledge and should have advised me prior to the contract on pitfalls of renting to business tenantThey should have represented my interest as a customer, but they choose to distance themselves when they should have discussed with me to find working optionsThis clearly demonstrated they had selfish and acutely narrow business philosophy and mindset As for events preceding to their day's notice of terminationPM Service's field supervisor himself had proposed to send me weekly report (without me asking) that would show the progress of hunting for right tenantI had never buckled anyone or asked unrelated questionsIn fact, I made only few calls in the entire month and over when the property was vacantSee the highlighted calls to PM Services and duration in entire bill in attachmentThe PM Services grew cold feet as they could not find tenant for any of my two properties which were rightly priced by their own verbal account and they had very high confidence of finding someone within monthIn anticipation of not so good outlook for future with their week marketing strategy and some sloppy work where website ads expired and I had to put my own ads to support, they were thinking through solution to find ways to close the contract before I take any other action or speak to themIf they were uncomfortable with the situation, they should have discussed with me prior to day notice and they had ample opportunity to terminate contract as both my rental homes became vacant with week of each otherThey asked me to send $for houses which were left by tenant in "excellent" condition per conversation with PM ServicesAfter discussing with Spring on what is required, I was told only small items like window lock would need reset which were considered "minor repair"But when I saw the statements, I got the bills in the amount of $from Valleywide Maintenance Inc for misc fixes for Brix Home and ($plus $355.36) for Cresta home for Valleywide for house turnoverThis is in addition to other misc charges which may be legitimateI have other property that I manage myself and have never incurred such funds for so called "minor" repairs and turnover During last few days, the brix home had appointment for showing on Tues 9/but prospective tenant was given misleading information about property status and she was told the owner will contact her in "few days"My contract was valid till 9/and they should have discussed on how to proceed with the leadThe person interested in my property had now paid application fees elsewhere as she had to find place sooner but she was so close to signing application for brix and was so regretful due to all confusion created by PM ServicesThey eventually decided to pursue elsewhere possibly to save application fee and there timeI want to know what is the "Style" PM Services is boasting about that did not mesh with my style, when they do not even value customer and had opted to terminate hastily on contract they should be happy to retainI do not agree with the justifications given by PM Services in their response and want this business practice to be further investigated Consumer Response / [redacted] (4200, 14, 2014/10/31) */ I received this bill from the City of Fresno for an "Ilegal Turn On" during the time the property was still under your carePlease refund this amount as soon as possible Business Response / [redacted] (4000, 16, 2014/11/03) */ The only new thing I see in this complaint is a copy of a water bill showing he was charged for an "illegal turn on" for water We have not managed the house, or had anything to do with it since 9/17/ We did not do anything at this house to illegally turn on the water [redacted] License #XXXXXXXX Office Manager P M Services, Inc Consumer Response / [redacted] (4200, 18, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Water Bill Read date is 09/which comes ahead of 9/in calendar month and it was managed by your organization during that timeAdditionally there was damage at Brix home due to faulty toilet that ruined all floor when I took the keyI need proof of all work done on my property, I didnot authorized major work at my premisesWhen I spoke to Spring, she discussed small repairs and all major repairs were supposed to be authorized by meThere is no explanation of charges on either home other then some abbrevThe Vendor or person who worked needs to contact me and explain what work was carried out which amounted to fictitious charges Your Property Management agreement section 3.e states "Broker shall obtain prior approval of Owner on all expenditures over $300"I was charged $469.59, $on 9/for Brix Home and then charged $on 09/on Cresta Home Business Response / [redacted] (4000, 20, 2014/11/06) */ The only additional information provided is a copy of the management agreement that he signed (and we already provided)The agreement supports our position, and not his [redacted] Consumer Response / [redacted] (4200, 22, 2014/11/14) */ The City Of Fresno's Cycle Bill clearly indicates the meter was read on 9/15/Per your own admission and statement you previously indicated your services terminated on 9/17/meaning you are responsible for that amount which is owed to me Business Response / [redacted] (4000, 24, 2014/11/20) */ This is in response to the City of Fresno water bill showing a $charge for "illegal turn on" We have NEVER seen a charge for this, and so we had to call the City to find out what it was for We did the walk through with the tenant on 8/13/She gave us the keys at that time The City tells us that they physically turned off the water at the tenants request, on 8/15/ On 8/18/we called the City to turn the water on in ***'s name On 8/19/the City arrived at the house and found that the water was already on, and charged for an illegal turn on Our first vendor did not go to the house until 8/20/No one from our office was at the house from 8/15/14(the date of turn off) until after it was turned back on 8/19/ My best guess is that someone in the neighborhood turned the water on from the outside I believe this charge can be fought with the City
Initial Business Response /* (1000, 5, 2015/01/20) */
Upon review of this situation, we believe the neighbor is being unreasonable.
When she originally requested that the owner pay half of the fence replacement in October 2007 we sent our fence company out to see what was needed on the...
fence. Our fence company found that the fence simply needed to be rebuilt at the last 25 feet (3 sections) on the north side of our property. The neighbor insisted that we replace the entire length of the fence and replace the lattice at the top of the fence; which is merely cosmetic and in our opinion an upgrade that we would not be required to do.
The owner offered to pay her in full for the cost to rebuild 3 sections of the fence but not any of the lattice work. She was not satisfied with our proposal and in the end took it upon herself to replace the fence at her cost
She again requested we pay half and we again denied her request. Her last effort to obtain payment for the fence was a small claims case against the owner; which went no where. We are not willing to negotiate with her further on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has been uncooperative to fix or maintain communal property at the mentioned address.
I had my fence company do an assessment of the fence they reported that the entire fence needed to be replaced due to rotting etc. Yes, the last section of the fence was completely destroyed due to the neighbor's dog ( P M Services' Renter ) who broke the fence and entered into my yard multiple times. I did want the lattice work replaced because that is what I had in place prior to the damage.
The owner offered me less than half of what the fence replacement job cost. Then when I told P M Services I was going to Small Claims they refused to give me the owner's information. Because the owner lives in Florida the Sheriff said they did not have jurisdiction to enforce him to show to court. I did file a claim.
This company does not do a good job managing their properties nor do they care about the neighbors next door to their renters.
Final Business Response /* (4000, 9, 2015/02/05) */
Before any negotiations are considered, we must see an invoice for the work claiming to have been done, with proof that the invoice was paid.
Initial Business Response /* (1000, 5, 2014/10/06) */
We did terminate our services with [redacted]. We delivered a 30 day notice (as per the terms of the attached contract). Our reasons for terminating are because we found him difficult to work with and he was frequently bucking against our...
style of management, although we explained on several occasions how we work. Our style did not mesh with what he wanted and so we used our option to cancel.
On 9/16 we gave him 30 days notice. On 9/17 he told us that he was going to take over right away and come up pick up the keys on 9/18, so we let him know that our services would stop immediately since he would be taking over.
On 9/18 [redacted] arrived at our office and I gave him copies of all bills paid on his behalf. I also have him the name and phone number of a person who had wanted to see one of his homes that same day at 4:00 pm. I explained to him that he should call her the set the appointment with her (we had originally made an appt with her for that day @ 4:00, but we had to cancel because [redacted] told us to stop services). This was a person who simply wanted to SEE the house. They had not applied, nor had they even promised an application. I have no knowledge if [redacted] called her to show her the house, but he can hardly say we "cost him" a tenant.
As for us "bilking him" of funds, that is entirely false. He had 2 rental homes with us that became vacant within a few days of each other. When they moved, we assessed both houses to see what they would need to get them rent ready again. Both houses were left in pretty good shape, and the residents in both cases received most of their deposits back. We charged them for all damages and cleaning that is allowed by law. However, as was explained to [redacted] when he gave us the $1,500, there were other things that had to be done to the houses that could not be charged to the tenants. Normal wear and tear items that must be paid by him because he is the owner of the house. So, he had to pay for normal wear and tear items, as well as management, advertisement and yard care while the houses were vacant.
All accounting is detailed on the attached statements and copies of bills. ALL of these items have already been given to [redacted], and we have attempted to explain the statements but he continues to tell us they are "misleading and cryptic". I submit them for your review. You be the judge. If any explanation is needed I am more than happy to provide it as I have done with [redacted]. The same goes for the attached management agreement.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree.
To understand the situation we have to step back into chronological events. The breach of trust was repeatedly broken by PM Services and I was humble enough to allow them multiple opportunities to build the business integrity and customer relationship and on each occasion they failed. For Brix home, when new tenant was searched, I was bringing traffic for my home by marketing on websites as PM Services had very ineffective marketing ads. The tenant, we found was running business and as there were no other application, PM services forced me to go with the business tenant" Hope for Youth" without fully understanding themselves of the complexities of running business from residential area. PM Services threatened to revoke contract and threatened to sideline themselves from me, if I would refuse the agreement as they feared repercussion or legal problems if prospective tenant would ever choose that path on denial of rental property. I was given the option to speak to tenant myself and explain reason for refusal. As the contract then eventually got signed, my Home insurance refused services for business and my property was at risk in the middle of tenancy. As I was new to this, I looked up for possible advice from PM Services, but they had no clue and asked me to check with other insurances. PM Services should have industry knowledge and should have advised me prior to the contract on pitfalls of renting to business tenant. They should have represented my interest as a customer, but they choose to distance themselves when they should have discussed with me to find working options. This clearly demonstrated they had selfish and acutely narrow business philosophy and mindset.
As for events preceding to their 30 day's notice of termination. PM Service's field supervisor himself had proposed to send me weekly report (without me asking) that would show the progress of hunting for right tenant. I had never buckled anyone or asked unrelated questions. In fact, I made only few calls in the entire month and over when the property was vacant. See the highlighted calls to PM Services and duration in entire bill in attachment. The PM Services grew cold feet as they could not find tenant for any of my two properties which were rightly priced by their own verbal account and they had very high confidence of finding someone within month. In anticipation of not so good outlook for future with their week marketing strategy and some sloppy work where website ads expired and I had to put my own ads to support, they were thinking through solution to find ways to close the contract before I take any other action or speak to them. If they were uncomfortable with the situation, they should have discussed with me prior to 30 day notice and they had ample opportunity to terminate contract as both my rental homes became vacant with week of each other. They asked me to send $1500 for houses which were left by tenant in "excellent" condition per conversation with PM Services. After discussing with Spring on what is required, I was told only small items like window lock would need reset which were considered "minor repair". But when I saw the statements, I got the bills in the amount of $469.59 from Valleywide Maintenance Inc for misc fixes for Brix Home and ($429.08 plus $355.36) for Cresta home for Valleywide for house turnover. This is in addition to other misc charges which may be legitimate. I have other property that I manage myself and have never incurred such funds for so called "minor" repairs and turnover.
During last few days, the brix home had appointment for showing on Tues 9/16 but prospective tenant was given misleading information about property status and she was told the owner will contact her in "few days". My contract was valid till 9/17 and they should have discussed on how to proceed with the lead. The person interested in my property had now paid application fees elsewhere as she had to find place sooner but she was so close to signing application for brix and was so regretful due to all confusion created by PM Services. They eventually decided to pursue elsewhere possibly to save application fee and there time. I want to know what is the "Style" PM Services is boasting about that did not mesh with my style, when they do not even value customer and had opted to terminate hastily on contract they should be happy to retain. I do not agree with the justifications given by PM Services in their response and want this business practice to be further investigated.
Consumer Response /* (4200, 14, 2014/10/31) */
I received this bill from the City of Fresno for an "Ilegal Turn On" during the time the property was still under your care. Please refund this amount as soon as possible.
Business Response /* (4000, 16, 2014/11/03) */
The only new thing I see in this complaint is a copy of a water bill showing he was charged for an "illegal turn on" for water.
We have not managed the house, or had anything to do with it since 9/17/14.
We did not do anything at this house to illegally turn on the water.
[redacted]
License #XXXXXXXX
Office Manager
P M Services, Inc.
Consumer Response /* (4200, 18, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Water Bill Read date is 09/15 which comes ahead of 9/17 in calendar month and it was managed by your organization during that time. Additionally there was damage at Brix home due to faulty toilet that ruined all floor when I took the key. I need proof of all work done on my property, I didnot authorized major work at my premises. When I spoke to Spring, she discussed small repairs and all major repairs were supposed to be authorized by me. There is no explanation of charges on either home other then some abbrev. The Vendor or person who worked needs to contact me and explain what work was carried out which amounted to fictitious charges.
Your Property Management agreement section 3.e states "Broker shall obtain prior approval of Owner on all expenditures over $300". I was charged $469.59, $289.37 on 9/4 for Brix Home and then charged $429.08 on 09/04 on Cresta Home.
Business Response /* (4000, 20, 2014/11/06) */
The only additional information provided is a copy of the management agreement that he signed (and we already provided). The agreement supports our position, and not his.
[redacted]
Consumer Response /* (4200, 22, 2014/11/14) */
The City Of Fresno's Cycle Bill clearly indicates the meter was read on 9/15/2014. Per your own admission and statement you previously indicated your services terminated on 9/17/2014 meaning you are responsible for that amount which is owed to me.
Business Response /* (4000, 24, 2014/11/20) */
This is in response to the City of Fresno water bill showing a $45 charge for "illegal turn on".
We have NEVER seen a charge for this, and so we had to call the City to find out what it was for.
We did the walk through with the tenant on 8/13/14. She gave us the keys at that time.
The City tells us that they physically turned off the water at the tenants request, on 8/15/14.
On 8/18/14 we called the City to turn the water on in [redacted]'s name.
On 8/19/14 the City arrived at the house and found that the water was already on, and charged for an illegal turn on.
Our first vendor did not go to the house until 8/20/14. No one from our office was at the house from 8/15/14(the date of turn off) until after it was turned back on 8/19/14.
My best guess is that someone in the neighborhood turned the water on from the outside.
I believe this charge can be fought with the City.
Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ We did terminate our services with ***We delivered a day notice (as per the terms of the attached contract)Our reasons for terminating are because we found him difficult to work with and he was frequently bucking against our style of management, although we explained on several occasions how we workOur style did not mesh with what he wanted and so we used our option to cancel On 9/we gave him days noticeOn 9/he told us that he was going to take over right away and come up pick up the keys on 9/18, so we let him know that our services would stop immediately since he would be taking over On 9/ [redacted] arrived at our office and I gave him copies of all bills paid on his behalfI also have him the name and phone number of a person who had wanted to see one of his homes that same day at 4:pmI explained to him that he should call her the set the appointment with her (we had originally made an appt with her for that day @ 4:00, but we had to cancel because [redacted] told us to stop services)This was a person who simply wanted to SEE the houseThey had not applied, nor had they even promised an applicationI have no knowledge if [redacted] called her to show her the house, but he can hardly say we "cost him" a tenant As for us "bilking him" of funds, that is entirely falseHe had rental homes with us that became vacant within a few days of each otherWhen they moved, we assessed both houses to see what they would need to get them rent ready againBoth houses were left in pretty good shape, and the residents in both cases received most of their deposits backWe charged them for all damages and cleaning that is allowed by lawHowever, as was explained to [redacted] when he gave us the $1,500, there were other things that had to be done to the houses that could not be charged to the tenantswear and tear items that must be paid by him because he is the owner of the houseSo, he had to pay for wear and tear items, as well as management, advertisement and yard care while the houses were vacant All accounting is detailed on the attached statements and copies of billsALL of these items have already been given to ***, and we have attempted to explain the statements but he continues to tell us they are "misleading and cryptic"I submit them for your reviewYou be the judgeIf any explanation is needed I am more than happy to provide it as I have done with ***The same goes for the attached management agreement Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree To understand the situation we have to step back into chronological eventsThe breach of trust was repeatedly broken by PM Services and I was humble enough to allow them multiple opportunities to build the business integrity and customer relationship and on each occasion they failedFor Brix home, when new tenant was searched, I was bringing traffic for my home by marketing on websites as PM Services had very ineffective marketing adsThe tenant, we found was running business and as there were no other application, PM services forced me to go with the business tenant" Hope for Youth" without fully understanding themselves of the complexities of running business from residential areaPM Services threatened to revoke contract and threatened to sideline themselves from me, if I would refuse the agreement as they feared repercussion or legal problems if prospective tenant would ever choose that path on denial of rental propertyI was given the option to speak to tenant myself and explain reason for refusalAs the contract then eventually got signed, my Home insurance refused services for business and my property was at risk in the middle of tenancyAs I was new to this, I looked up for possible advice from PM Services, but they had no clue and asked me to check with other insurancesPM Services should have industry knowledge and should have advised me prior to the contract on pitfalls of renting to business tenantThey should have represented my interest as a customer, but they choose to distance themselves when they should have discussed with me to find working optionsThis clearly demonstrated they had selfish and acutely narrow business philosophy and mindset As for events preceding to their day's notice of terminationPM Service's field supervisor himself had proposed to send me weekly report (without me asking) that would show the progress of hunting for right tenantI had never buckled anyone or asked unrelated questionsIn fact, I made only few calls in the entire month and over when the property was vacantSee the highlighted calls to PM Services and duration in entire bill in attachmentThe PM Services grew cold feet as they could not find tenant for any of my two properties which were rightly priced by their own verbal account and they had very high confidence of finding someone within monthIn anticipation of not so good outlook for future with their week marketing strategy and some sloppy work where website ads expired and I had to put my own ads to support, they were thinking through solution to find ways to close the contract before I take any other action or speak to themIf they were uncomfortable with the situation, they should have discussed with me prior to day notice and they had ample opportunity to terminate contract as both my rental homes became vacant with week of each otherThey asked me to send $for houses which were left by tenant in "excellent" condition per conversation with PM ServicesAfter discussing with Spring on what is required, I was told only small items like window lock would need reset which were considered "minor repair"But when I saw the statements, I got the bills in the amount of $from Valleywide Maintenance Inc for misc fixes for Brix Home and ($plus $355.36) for Cresta home for Valleywide for house turnoverThis is in addition to other misc charges which may be legitimateI have other property that I manage myself and have never incurred such funds for so called "minor" repairs and turnover During last few days, the brix home had appointment for showing on Tues 9/but prospective tenant was given misleading information about property status and she was told the owner will contact her in "few days"My contract was valid till 9/and they should have discussed on how to proceed with the leadThe person interested in my property had now paid application fees elsewhere as she had to find place sooner but she was so close to signing application for brix and was so regretful due to all confusion created by PM ServicesThey eventually decided to pursue elsewhere possibly to save application fee and there timeI want to know what is the "Style" PM Services is boasting about that did not mesh with my style, when they do not even value customer and had opted to terminate hastily on contract they should be happy to retainI do not agree with the justifications given by PM Services in their response and want this business practice to be further investigated Consumer Response / [redacted] (4200, 14, 2014/10/31) */ I received this bill from the City of Fresno for an "Ilegal Turn On" during the time the property was still under your carePlease refund this amount as soon as possible Business Response / [redacted] (4000, 16, 2014/11/03) */ The only new thing I see in this complaint is a copy of a water bill showing he was charged for an "illegal turn on" for water We have not managed the house, or had anything to do with it since 9/17/ We did not do anything at this house to illegally turn on the water [redacted] License #XXXXXXXX Office Manager P M Services, Inc Consumer Response / [redacted] (4200, 18, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Water Bill Read date is 09/which comes ahead of 9/in calendar month and it was managed by your organization during that timeAdditionally there was damage at Brix home due to faulty toilet that ruined all floor when I took the keyI need proof of all work done on my property, I didnot authorized major work at my premisesWhen I spoke to Spring, she discussed small repairs and all major repairs were supposed to be authorized by meThere is no explanation of charges on either home other then some abbrevThe Vendor or person who worked needs to contact me and explain what work was carried out which amounted to fictitious charges Your Property Management agreement section 3.e states "Broker shall obtain prior approval of Owner on all expenditures over $300"I was charged $469.59, $on 9/for Brix Home and then charged $on 09/on Cresta Home Business Response / [redacted] (4000, 20, 2014/11/06) */ The only additional information provided is a copy of the management agreement that he signed (and we already provided)The agreement supports our position, and not his [redacted] Consumer Response / [redacted] (4200, 22, 2014/11/14) */ The City Of Fresno's Cycle Bill clearly indicates the meter was read on 9/15/Per your own admission and statement you previously indicated your services terminated on 9/17/meaning you are responsible for that amount which is owed to me Business Response / [redacted] (4000, 24, 2014/11/20) */ This is in response to the City of Fresno water bill showing a $charge for "illegal turn on" We have NEVER seen a charge for this, and so we had to call the City to find out what it was for We did the walk through with the tenant on 8/13/She gave us the keys at that time The City tells us that they physically turned off the water at the tenants request, on 8/15/ On 8/18/we called the City to turn the water on in ***'s name On 8/19/the City arrived at the house and found that the water was already on, and charged for an illegal turn on Our first vendor did not go to the house until 8/20/No one from our office was at the house from 8/15/14(the date of turn off) until after it was turned back on 8/19/ My best guess is that someone in the neighborhood turned the water on from the outside I believe this charge can be fought with the City
Initial Business Response /* (1000, 5, 2015/01/20) */
Upon review of this situation, we believe the neighbor is being unreasonable.
When she originally requested that the owner pay half of the fence replacement in October 2007 we sent our fence company out to see what was needed on the...
fence. Our fence company found that the fence simply needed to be rebuilt at the last 25 feet (3 sections) on the north side of our property. The neighbor insisted that we replace the entire length of the fence and replace the lattice at the top of the fence; which is merely cosmetic and in our opinion an upgrade that we would not be required to do.
The owner offered to pay her in full for the cost to rebuild 3 sections of the fence but not any of the lattice work. She was not satisfied with our proposal and in the end took it upon herself to replace the fence at her cost
She again requested we pay half and we again denied her request. Her last effort to obtain payment for the fence was a small claims case against the owner; which went no where. We are not willing to negotiate with her further on this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has been uncooperative to fix or maintain communal property at the mentioned address.
I had my fence company do an assessment of the fence they reported that the entire fence needed to be replaced due to rotting etc. Yes, the last section of the fence was completely destroyed due to the neighbor's dog ( P M Services' Renter ) who broke the fence and entered into my yard multiple times. I did want the lattice work replaced because that is what I had in place prior to the damage.
The owner offered me less than half of what the fence replacement job cost. Then when I told P M Services I was going to Small Claims they refused to give me the owner's information. Because the owner lives in Florida the Sheriff said they did not have jurisdiction to enforce him to show to court. I did file a claim.
This company does not do a good job managing their properties nor do they care about the neighbors next door to their renters.
Final Business Response /* (4000, 9, 2015/02/05) */
Before any negotiations are considered, we must see an invoice for the work claiming to have been done, with proof that the invoice was paid.
Initial Business Response /* (1000, 5, 2014/10/06) */
We did terminate our services with [redacted]. We delivered a 30 day notice (as per the terms of the attached contract). Our reasons for terminating are because we found him difficult to work with and he was frequently bucking against our...
style of management, although we explained on several occasions how we work. Our style did not mesh with what he wanted and so we used our option to cancel.
On 9/16 we gave him 30 days notice. On 9/17 he told us that he was going to take over right away and come up pick up the keys on 9/18, so we let him know that our services would stop immediately since he would be taking over.
On 9/18 [redacted] arrived at our office and I gave him copies of all bills paid on his behalf. I also have him the name and phone number of a person who had wanted to see one of his homes that same day at 4:00 pm. I explained to him that he should call her the set the appointment with her (we had originally made an appt with her for that day @ 4:00, but we had to cancel because [redacted] told us to stop services). This was a person who simply wanted to SEE the house. They had not applied, nor had they even promised an application. I have no knowledge if [redacted] called her to show her the house, but he can hardly say we "cost him" a tenant.
As for us "bilking him" of funds, that is entirely false. He had 2 rental homes with us that became vacant within a few days of each other. When they moved, we assessed both houses to see what they would need to get them rent ready again. Both houses were left in pretty good shape, and the residents in both cases received most of their deposits back. We charged them for all damages and cleaning that is allowed by law. However, as was explained to [redacted] when he gave us the $1,500, there were other things that had to be done to the houses that could not be charged to the tenants. Normal wear and tear items that must be paid by him because he is the owner of the house. So, he had to pay for normal wear and tear items, as well as management, advertisement and yard care while the houses were vacant.
All accounting is detailed on the attached statements and copies of bills. ALL of these items have already been given to [redacted], and we have attempted to explain the statements but he continues to tell us they are "misleading and cryptic". I submit them for your review. You be the judge. If any explanation is needed I am more than happy to provide it as I have done with [redacted]. The same goes for the attached management agreement.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree.
To understand the situation we have to step back into chronological events. The breach of trust was repeatedly broken by PM Services and I was humble enough to allow them multiple opportunities to build the business integrity and customer relationship and on each occasion they failed. For Brix home, when new tenant was searched, I was bringing traffic for my home by marketing on websites as PM Services had very ineffective marketing ads. The tenant, we found was running business and as there were no other application, PM services forced me to go with the business tenant" Hope for Youth" without fully understanding themselves of the complexities of running business from residential area. PM Services threatened to revoke contract and threatened to sideline themselves from me, if I would refuse the agreement as they feared repercussion or legal problems if prospective tenant would ever choose that path on denial of rental property. I was given the option to speak to tenant myself and explain reason for refusal. As the contract then eventually got signed, my Home insurance refused services for business and my property was at risk in the middle of tenancy. As I was new to this, I looked up for possible advice from PM Services, but they had no clue and asked me to check with other insurances. PM Services should have industry knowledge and should have advised me prior to the contract on pitfalls of renting to business tenant. They should have represented my interest as a customer, but they choose to distance themselves when they should have discussed with me to find working options. This clearly demonstrated they had selfish and acutely narrow business philosophy and mindset.
As for events preceding to their 30 day's notice of termination. PM Service's field supervisor himself had proposed to send me weekly report (without me asking) that would show the progress of hunting for right tenant. I had never buckled anyone or asked unrelated questions. In fact, I made only few calls in the entire month and over when the property was vacant. See the highlighted calls to PM Services and duration in entire bill in attachment. The PM Services grew cold feet as they could not find tenant for any of my two properties which were rightly priced by their own verbal account and they had very high confidence of finding someone within month. In anticipation of not so good outlook for future with their week marketing strategy and some sloppy work where website ads expired and I had to put my own ads to support, they were thinking through solution to find ways to close the contract before I take any other action or speak to them. If they were uncomfortable with the situation, they should have discussed with me prior to 30 day notice and they had ample opportunity to terminate contract as both my rental homes became vacant with week of each other. They asked me to send $1500 for houses which were left by tenant in "excellent" condition per conversation with PM Services. After discussing with Spring on what is required, I was told only small items like window lock would need reset which were considered "minor repair". But when I saw the statements, I got the bills in the amount of $469.59 from Valleywide Maintenance Inc for misc fixes for Brix Home and ($429.08 plus $355.36) for Cresta home for Valleywide for house turnover. This is in addition to other misc charges which may be legitimate. I have other property that I manage myself and have never incurred such funds for so called "minor" repairs and turnover.
During last few days, the brix home had appointment for showing on Tues 9/16 but prospective tenant was given misleading information about property status and she was told the owner will contact her in "few days". My contract was valid till 9/17 and they should have discussed on how to proceed with the lead. The person interested in my property had now paid application fees elsewhere as she had to find place sooner but she was so close to signing application for brix and was so regretful due to all confusion created by PM Services. They eventually decided to pursue elsewhere possibly to save application fee and there time. I want to know what is the "Style" PM Services is boasting about that did not mesh with my style, when they do not even value customer and had opted to terminate hastily on contract they should be happy to retain. I do not agree with the justifications given by PM Services in their response and want this business practice to be further investigated.
Consumer Response /* (4200, 14, 2014/10/31) */
I received this bill from the City of Fresno for an "Ilegal Turn On" during the time the property was still under your care. Please refund this amount as soon as possible.
Business Response /* (4000, 16, 2014/11/03) */
The only new thing I see in this complaint is a copy of a water bill showing he was charged for an "illegal turn on" for water.
We have not managed the house, or had anything to do with it since 9/17/14.
We did not do anything at this house to illegally turn on the water.
[redacted]
License #XXXXXXXX
Office Manager
P M Services, Inc.
Consumer Response /* (4200, 18, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Water Bill Read date is 09/15 which comes ahead of 9/17 in calendar month and it was managed by your organization during that time. Additionally there was damage at Brix home due to faulty toilet that ruined all floor when I took the key. I need proof of all work done on my property, I didnot authorized major work at my premises. When I spoke to Spring, she discussed small repairs and all major repairs were supposed to be authorized by me. There is no explanation of charges on either home other then some abbrev. The Vendor or person who worked needs to contact me and explain what work was carried out which amounted to fictitious charges.
Your Property Management agreement section 3.e states "Broker shall obtain prior approval of Owner on all expenditures over $300". I was charged $469.59, $289.37 on 9/4 for Brix Home and then charged $429.08 on 09/04 on Cresta Home.
Business Response /* (4000, 20, 2014/11/06) */
The only additional information provided is a copy of the management agreement that he signed (and we already provided). The agreement supports our position, and not his.
[redacted]
Consumer Response /* (4200, 22, 2014/11/14) */
The City Of Fresno's Cycle Bill clearly indicates the meter was read on 9/15/2014. Per your own admission and statement you previously indicated your services terminated on 9/17/2014 meaning you are responsible for that amount which is owed to me.
Business Response /* (4000, 24, 2014/11/20) */
This is in response to the City of Fresno water bill showing a $45 charge for "illegal turn on".
We have NEVER seen a charge for this, and so we had to call the City to find out what it was for.
We did the walk through with the tenant on 8/13/14. She gave us the keys at that time.
The City tells us that they physically turned off the water at the tenants request, on 8/15/14.
On 8/18/14 we called the City to turn the water on in [redacted]'s name.
On 8/19/14 the City arrived at the house and found that the water was already on, and charged for an illegal turn on.
Our first vendor did not go to the house until 8/20/14. No one from our office was at the house from 8/15/14(the date of turn off) until after it was turned back on 8/19/14.
My best guess is that someone in the neighborhood turned the water on from the outside.
I believe this charge can be fought with the City.