P & P Cleaners Reviews (1)
I picked up my sweaters from the cleaners and they were discolored, shrunk and one was strectched out of shape. On Friday, December 13, I picked up my clothing from P&P Cleaners and (3) of my sweaters were shrunk. Additionally, my green sweater was discolored and wasn't the same color. It looked as if they realized that they were shrunk and they tried to stretch the sweaters back, but the sweaters were out of the original shape. I was going out of town and was extremely upset that I didn't have what I had planned to wear. I went back to the business and left my information for the store owner, [redacted], to contact me regarding reimbursement. I was assured that he would call me but I waited the entire weekend and there was no call. I called the establishment on Monday and he was not there, I had to call the second location. He told me that he did not speak fluent English and to take the sweaters to his wife on Monday. I went to the location at 7:30 Monday morning and the cashier advised me that the wife was not in and that she would not be in until 3:00. I called back to see if she was there prior to leaving work and she was not nor did she contact me. I spoke with [redacted], son, and he advised me to come back prior to closing at 6:00. I explained to him the situation and that I would need to be reimbursed for the sweaters. He asked me to leave the sweaters and his father would call me. I receive a voice mail message on Tuesday stating my sweaters were "ready." I was perplexed because I didn't ask for them to re-clean the sweaters as they are already damaged. I wanted my money back from the purchase of the sweaters. The owner Mr. [redacted] and wife were both on the phone. They were telling me to try the sweaters and I advised them that I did not want the sweaters. They acted like they didn't understand English and seems like they were laughing in the background. This is no laughing matter as I need to reimbursed for the damaged that they have caused to my clothing. I have picked up the sweaters and want to know when they plan to resolve this issue.Desired SettlementI want to be reimbursed for the purchase price of the sweaters which is approximately $140.00. Business Response We admit that it is our responsibility to assure customer satisfaction and we are willing to compensate her for the sweaters. When she took her sweaters and came back to inform us that there was a problem with her sweaters, we asked her to bring back the sweaters so that we may take a look at it. She stated that she would not bring them back and that an attorney would be contacting us regarding her sweaters. We apologize that this happened especially during the holiday season. In the dry cleaning business, when there is an issue with damaged clothing, we must inspect it and also the cost that is compensated needs to factor in when the item was purchased and also the amount that she paid. Usually when we have an issue, we try to find the same item and purchase the exact piece of clothing when possible. She did not want us to buy her the exact sweaters, if it was possible to purchase new ones. She also left the cleaners telling customers that we messed up her clothes and she also let them know that they should not bring their clothing to our cleaners. We understand that she was upset but we believe that it could have been handled in a more professional way. We always want to make sure that our customers are satisfied. We apologize for the late response but we did inform her that she needed to bring in her sweaters when she originally stated that her sweaters were not cleaned correctly. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would not have filed a complaint thought the Revdex.com if took responsiblility for the damage that they caused. The cleaners is blatanly lying about me not bringing the sweaters back. I brought back the sweaters and they refused to repay me for them. All I want is to be reimbursed for the sweaters and would like to know when I can receive reimbursement. Final Business Response We would like to resolve this issue. We will reimburse her the $140 for her three sweaters when she returns the sweaters back to the cleaners. We apologize for any inconvenience.