Initial Business Response /* (1000, 8, 2015/06/11) */
[redacted]
The job was completed as quoted and work continued after the owner ([redacted]) left the premises. Our staff member, when...
approached by [redacted] outside did not say that the work was done, but rather that they were not done and were still working on it. [redacted]. Our employee listened to his concerns and addressed those concerns. We had promised to rake the lawns, scrape moss off the back sidewalk, pull weeds sticking out from under the deck, rake around the edges of the property and under hedges, deadhead one small flower bed near the back door and sweep the driveway. These tasks were all completed. We did not quote on the following from [redacted]'s complaint: "glass would be cleaned up on patio (he would ensure staff knew and had gloves)- litter from window replacement would be cleaned up ... trees in planters at back would be cleaned out and trees trimmed."
Our primary objective is to prepare the property for a summer of mowing. We do not clean glass or clean up non-organic debris as part of a spring cleanup. We do offer these services at separate rates and have a different crew perform these tasks. Pruning of trees is also a separately quoted job that is not included in our spring cleanup package.
[redacted] somehow unfortunately had a different idea of what our crew was there to perform. I can assure you that our crew was there for the exact amount of time allotted to and quoted for this job and after the conversation with [redacted], they stayed extra time.
When [redacted] called the office to complain about the items that were not completed, we explained which items were and were not included and then expressed our eager willingness to return to the property and have the work completed to his standards. [redacted]. He demanded that we not return and that we not send our invoice. We explained that our policy is to invoice for the work that we do and to leave our customers satisfied. [redacted] again refused to have our crew return and demanded yet again that we not send the invoice. Of course, as any business must, we sent our invoice seeking payment for the work that was performed.
With [redacted]'s total unwillingness to have us back, we were unable to reach any positive outcome. Had [redacted] agreed to meet with us in person, I'm sure we could have resolved this in a friendly manner.
Having performed the work as quoted yet having received no payment, we are not in a position to offer any restitution.
We take great pride in our work and customer satisfaction.
Final Business Response /* (4000, 21, 2015/07/29) */
As per our conversation earlier we will void the invoice for the [redacted] but we will not agree to pay any damages because his claims are untruthful. We would like to reach a reasonable resolution for this case.
Initial Business Response /* (1000, 8, 2015/06/11) */
[redacted]
The job was completed as quoted and work continued after the owner ([redacted]) left the premises. Our staff member, when...
approached by [redacted] outside did not say that the work was done, but rather that they were not done and were still working on it. [redacted]. Our employee listened to his concerns and addressed those concerns. We had promised to rake the lawns, scrape moss off the back sidewalk, pull weeds sticking out from under the deck, rake around the edges of the property and under hedges, deadhead one small flower bed near the back door and sweep the driveway. These tasks were all completed. We did not quote on the following from [redacted]'s complaint: "glass would be cleaned up on patio (he would ensure staff knew and had gloves)- litter from window replacement would be cleaned up ... trees in planters at back would be cleaned out and trees trimmed."
Our primary objective is to prepare the property for a summer of mowing. We do not clean glass or clean up non-organic debris as part of a spring cleanup. We do offer these services at separate rates and have a different crew perform these tasks. Pruning of trees is also a separately quoted job that is not included in our spring cleanup package.
[redacted] somehow unfortunately had a different idea of what our crew was there to perform. I can assure you that our crew was there for the exact amount of time allotted to and quoted for this job and after the conversation with [redacted], they stayed extra time.
When [redacted] called the office to complain about the items that were not completed, we explained which items were and were not included and then expressed our eager willingness to return to the property and have the work completed to his standards. [redacted]. He demanded that we not return and that we not send our invoice. We explained that our policy is to invoice for the work that we do and to leave our customers satisfied. [redacted] again refused to have our crew return and demanded yet again that we not send the invoice. Of course, as any business must, we sent our invoice seeking payment for the work that was performed.
With [redacted]'s total unwillingness to have us back, we were unable to reach any positive outcome. Had [redacted] agreed to meet with us in person, I'm sure we could have resolved this in a friendly manner.
Having performed the work as quoted yet having received no payment, we are not in a position to offer any restitution.
We take great pride in our work and customer satisfaction.
Final Business Response /* (4000, 21, 2015/07/29) */
As per our conversation earlier we will void the invoice for the [redacted] but we will not agree to pay any damages because his claims are untruthful. We would like to reach a reasonable resolution for this case.