P S C Security

Company name:Marbil Enterprises Inc
web site:
http://www.surveillance-spy-cameras.com
I am a customer of this company since March and got problems with the product DPR-40, that got burned, after a very short period of time. I used it within the technical specifications, but the screen got black when connected to its own power source or computer. It was replaced twice and even the third one is not working, as it was supposed to work.
I online (emails)with ___, (Customer service department);after I shipped(the second product), he promised me an upgrade, for free. As soon as he got my product back he claimed me to pay a difference of $60 to an upgrade(I shipped back to them 2 bad products, on my own costs! I didn't want to pay a difference to get an upgrade, because of the bad experience with this company- 2 bad products(!!!) in 3 months(!!!) ____ didn't honour his promise for an upgrade. When I told him about the 3'rd unit got burnt, he refused to send me another one DPR-40.I sent an email containing all the emails changed with him during the time of the exchanging the bad products to the general mailbox of the company. Then, ____ sent me an email claiming I twisted the story and that he will finally tested a product and will send it to me, and I could keep the last one, that was bad and that's it! No more replacements, as he claims I did something to the units. The one I have now has the screen burnt only after 3 days of functioning.
On October 14, 2011 ____ wrote that he sent me another unit, but I checked with the post office and I didn't receive any products from his company.
I didn't do anything wrong to the product, like Will tried to blame me! I used the source I bought from his company, the cables given by him and the products failed to work. My product is still in the warranty period of time and I asked him to help me, so I can use a reliable product. He didn't honour the warranty stipulated in their web site.

How can I send you all the emails exchanged with Will, so you can see how bad he treated me?

Order: _______
Order Time: 2011-03-02 16:25:23
Part #
DPR-40 40 Hour Digital Phone Recorder/Voice Recorder with USB for PC. Voice Activation, External Mic, and All Connectors Needed to Connect to Phone Line and PC Included. AC power supply NOT included.
$119.85

DPR-40AC AC Power Supply for DPR-40. $11.85
I bought the below product as well:
SSC-728 Phone Manager Stores 2000 incoming phone numbers and 2000 outgoing phone numbers $59.95
Subtotal: $191.65
Tax: $0.00
Shipping: $25.00
Total: $216.65

Please see below the last emails exchanged with _____ - Customer service and how he treated me.
----- Original Message -----
From: Security Products
To: '_______'
Sent: Saturday, October 29, 2011 7:59 PM
Subject: RE: Warranty/Repair - Surveillance

I am very sorry but I cannot help you anymore. I am sick and tired off you calling me a liar. I am sick and tired of you telling me how to do my job.
Two packages to two different people shipped on that day. One was to you. The girl that shipped these forgot to get delivery confirmation. The delivery confirmation is where the tracking number comes into play.
There is no tracking number for your package.
It was sent to you and we have never and I mean never have lost a single package through the mail going to Canada.
Have a nice weekend and take care.
From now on I will be deleting your emails without reading them.

From: __________ mailto:___________.com
Sent: Saturday, October 29, 2011 5:29 PM
To: Security Products
Subject: Re: Warranty/Repair - Surveillance

Hi,
I checked with the port office and if (AS YOU SAY IT WAS) the product was shipped FIRST CLASS, then it should have a tracking# and also, they didn't receive anything for my address.
Are you sure the product was shipped, like you wrote me? It looks like the post office has no knowledge of any product being received for me/my address. Could you check the shipping?

thanks