Thank you for this opportunity to respond to the complaint filed by MsLeslie [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfactionWe were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms [redacted] Our records indicate, MsKimberly Lopez, verbally committed to sponsoring some advertising on August 25, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages.We have had four conversations with Ms [redacted] since early October We have been told repeatedly that Kimberly is not authorized to order the advertising, Ms [redacted] said she would not ask Kimberly about the matter and have been hung up on two of the calls We have never had the opportunity to speak with MsLopez about the order We wish the business would have responded to our original billing as expeditiously as they have the subsequent billing statements We have acted responsibly in each of our conversations and since information noted in the complainants’ narrative mentions the Revdex.com, the rating we carry with that organization is an “A” That rating is indicative of the quality of our organization Even though we feel we have acted responsibly and with proper business integrity on this matter, the balance was cleared before I received your notification This means, of course, there will be no further contact made from our organization on this invoice This action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC.Michael L***Vice President of Marketing [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Thank you for this opportunity to respond to the complaint filed by MsApril *** Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone's satisfaction We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Miss Debbie's Child CareOur records indicate, MsDebbie ***, verbally committed to sponsoring some advertising on March 26, To provide validity and confirmation of the order, we send a time schedule before airingThe schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems ariseWe did not receive any calls prior to the scheduled airing of the messages We have talked to MsDebbie [redacted] just once since MarchIn that conversation on July 24, 2015, she stated she didn't owe anything and hung up on our collector We are confident this order was authorized by MsDebbie ***While I presume there is a business relationship between MsDebbie [redacted] and the complainant, MsApril ***, neither individual responded to our invoicing with questions or concerns We are very comfortable with the quality procedures we have in place to insure orders are properly authorizedEven though we feel we have acted responsibly and with proper business integrity on this matter, I will clear the balance due and discontinue any collection activityThis action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agencyAgain, we appreciate this opportunity to respond and I am available to answer any further questions Respectfully yours, PSI MARKETING CONSULTANTS, INC Michael L[redacted] Vice President of Marketing [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention in clearing up this matter
April 25, 2017Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: ID# [redacted] Dear [redacted] ***,The customer called us after the siding installation was completed stating she had water coming in her electric boxHer electric box is mounted to her block foundation, we did not remove or touch the box at any timeWe immediately sent the original installer out to inspect the cable that runs into the boxNo “puncture” was found anywhere on the cable that runs into the box.After re-caulking the meter box, the customer called stating she was still having an issueWe specifically told the customer that if it was our responsibility we would take care of itWe then hired an electrician to troubleshoot her box/cableHis professional judgement was that the issue was arising from where the cable meets the boxHe sealed that areaAgain, no “puncture” was found anywhere on the cable.Since this complaint was filed we sent both the electrician out again and another siding mechanicThe siding mechanic inspected every inch of the cable from the electric box to the gable peak, pulling up each clip that holds the cableThere are NO PUNCTURES anywhere on the cableThe conductor head at the top of the cable is installed correctly as wellBoth the siding mechanic and the electrician sealed the gaskets and the area where the meter/cable enter the house with siliconeAll of these areas are unrelated to our siding installation.We hope the additional sealing resolves the issue.RegardsSheila S*Office ManagerRichard Felser Company
Thank you for this opportunity to respond to the complaint filed by Mr [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction.We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around [redacted] Plumbing & Maintenance Our records indicate, Mr [redacted] committed to sponsoring some advertising on March 21, To provide validity and confirmation of the order, we send a time schedule before airingThe schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems ariseWe did not receive any calls prior to the scheduled airing of the messages.On June 22, 2017, Mr [redacted] asked us to text the billing information and he would get with his secretary Our collector tried to do so, but could not text, as the number appeared to be a landlineWhen told of this, Mr [redacted] said to try texting again and hung up On July 10th , Mr [redacted] claimed the order was unauthorized, talked about giving the information to his attorney, but ultimately agreed to settle the invoice for half the amount One week later, he said he will have [redacted] call us and pay the settlement On July 21st, we received correspondence from Mr [redacted] and [redacted] to inform us the order was not approvedSince we feel the order was properly authorized, several initial billings were not responded to and we were told a settlement was acceptable, it is clear to us [redacted] Plumbing will not pay this invoiceEven though we feel we have acted responsibly and with proper business integrity on this matter and the settlement amount is below $100.00, I will clear the balance due and discontinue any collection activity This action is strictly to move forward on this matterI am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questions.Respectfully yours,PSI MARKETING CONSULTANTS, INC[redacted] ***Vice President of Marketing [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for this opportunity to respond to the complaint filed by Ms [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction We were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms [redacted] Our records indicate we received a commitment from [redacted] for the business to sponsor some advertising on March 23, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages On May 2, 2017, we received a call from Mr [redacted] stating he told the salesperson he would have to discuss the campaign with his sisters, the owners, before committing He added he saw no initial invoice, although subsequent statements were sent to the business at the same address as the invoice and were received Mr [redacted] said he would speak to his sisters to see if they would pay the invoice In two other conversations the first on June 26th, Ms [redacted] said Mr [redacted] had no right to order and they aren’t paying and hung up on our collector On July 31st, Mr [redacted] called and said he didn’t authorize, but would give the letter we sent to his sisters It would have been ideal to hear from the business before any messages ranAlthough we believe in our systems and procedures, we have chosen to resolve the matter in the manner the business wishes We have written off the balance, so there will be nothing put on any credit record and we have discontinued any calls or mailings The business will be added to our do not call list I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questions Respectfully yours, PSI MARKETING CONSULTANTS, INC [redacted] Vice President of Marketing [redacted]
Tell us why here...Thank you for this opportunity to respond to the complaint filed by MrJeff [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfactionWe were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Mr [redacted] Our records indicate, Mr [redacted] , verbally committed to sponsoring some advertising on August 12, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages.Based on your correspondence, there is no dispute about the authenticity of this order, just the amount due When Mr [redacted] called us on November 6, 2015, he said he thought the amount due would be a lot less On November 9th, Mr [redacted] called us and said he probably tossed the original invoice He agreed to settle on a portion of the balance and would send a check the next day Two days later, Mr [redacted] ’s wife called and requested we send our original invoicing to give to her attorney Our collector, [redacted] said he would if it would help resolve the issue Mrs [redacted] would not commit to that We are confident this order was authorized by Mr [redacted] and the amount due was clear on the original invoice, which was probably thrown out according to him I also understand and empathize that Mr [redacted] is experiencing health issues Even though we feel we have acted responsibly and with proper business integrity on this matter, in light of Mr [redacted] ’s health, I will clear the balance due and discontinue any collection activity This action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC[redacted] ***Vice President of Marketing [redacted]
Complaint: [redacted] I am rejecting this response because:The radio station mentioned [redacted] said they do not do business with this company and are not aware of the claimed advertising Sincerely, [redacted]
Thank you for this opportunity to respond to the complaint filed by MsLeslie [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfactionWe were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms [redacted] Our records indicate, MsKimberly Lopez, verbally committed to sponsoring some advertising on August 25, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages.We have had four conversations with Ms [redacted] since early October We have been told repeatedly that Kimberly is not authorized to order the advertising, Ms [redacted] said she would not ask Kimberly about the matter and have been hung up on two of the calls We have never had the opportunity to speak with MsLopez about the order We wish the business would have responded to our original billing as expeditiously as they have the subsequent billing statements We have acted responsibly in each of our conversations and since information noted in the complainants’ narrative mentions the Revdex.com, the rating we carry with that organization is an “A” That rating is indicative of the quality of our organization Even though we feel we have acted responsibly and with proper business integrity on this matter, the balance was cleared before I received your notification This means, of course, there will be no further contact made from our organization on this invoice This action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC.Michael L***Vice President of Marketing [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Thank you for this opportunity to respond to the complaint filed by MsApril *** Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone's satisfaction We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Miss Debbie's Child CareOur records indicate, MsDebbie ***, verbally committed to sponsoring some advertising on March 26, To provide validity and confirmation of the order, we send a time schedule before airingThe schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems ariseWe did not receive any calls prior to the scheduled airing of the messages We have talked to MsDebbie [redacted] just once since MarchIn that conversation on July 24, 2015, she stated she didn't owe anything and hung up on our collector We are confident this order was authorized by MsDebbie ***While I presume there is a business relationship between MsDebbie [redacted] and the complainant, MsApril ***, neither individual responded to our invoicing with questions or concerns We are very comfortable with the quality procedures we have in place to insure orders are properly authorizedEven though we feel we have acted responsibly and with proper business integrity on this matter, I will clear the balance due and discontinue any collection activityThis action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agencyAgain, we appreciate this opportunity to respond and I am available to answer any further questions Respectfully yours, PSI MARKETING CONSULTANTS, INC Michael L[redacted] Vice President of Marketing [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention in clearing up this matter
April 25, 2017Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: ID# [redacted] Dear [redacted] ***,The customer called us after the siding installation was completed stating she had water coming in her electric boxHer electric box is mounted to her block foundation, we did not remove or touch the box at any timeWe immediately sent the original installer out to inspect the cable that runs into the boxNo “puncture” was found anywhere on the cable that runs into the box.After re-caulking the meter box, the customer called stating she was still having an issueWe specifically told the customer that if it was our responsibility we would take care of itWe then hired an electrician to troubleshoot her box/cableHis professional judgement was that the issue was arising from where the cable meets the boxHe sealed that areaAgain, no “puncture” was found anywhere on the cable.Since this complaint was filed we sent both the electrician out again and another siding mechanicThe siding mechanic inspected every inch of the cable from the electric box to the gable peak, pulling up each clip that holds the cableThere are NO PUNCTURES anywhere on the cableThe conductor head at the top of the cable is installed correctly as wellBoth the siding mechanic and the electrician sealed the gaskets and the area where the meter/cable enter the house with siliconeAll of these areas are unrelated to our siding installation.We hope the additional sealing resolves the issue.RegardsSheila S
*Office ManagerRichard Felser Company
Thank you for this opportunity to respond to the complaint filed by Mr [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction.We were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around [redacted] Plumbing & Maintenance Our records indicate, Mr [redacted] committed to sponsoring some advertising on March 21, To provide validity and confirmation of the order, we send a time schedule before airingThe schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems ariseWe did not receive any calls prior to the scheduled airing of the messages.On June 22, 2017, Mr [redacted] asked us to text the billing information and he would get with his secretary Our collector tried to do so, but could not text, as the number appeared to be a landlineWhen told of this, Mr [redacted] said to try texting again and hung up On July 10th , Mr [redacted] claimed the order was unauthorized, talked about giving the information to his attorney, but ultimately agreed to settle the invoice for half the amount One week later, he said he will have [redacted] call us and pay the settlement On July 21st, we received correspondence from Mr [redacted] and [redacted] to inform us the order was not approvedSince we feel the order was properly authorized, several initial billings were not responded to and we were told a settlement was acceptable, it is clear to us [redacted] Plumbing will not pay this invoiceEven though we feel we have acted responsibly and with proper business integrity on this matter and the settlement amount is below $100.00, I will clear the balance due and discontinue any collection activity This action is strictly to move forward on this matterI am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questions.Respectfully yours,PSI MARKETING CONSULTANTS, INC[redacted] ***Vice President of Marketing [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for this opportunity to respond to the complaint filed by Ms [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfaction We were under a short-term contract to sell advertising and collect the bills on behalf of a local radio station in the area around Ms [redacted] Our records indicate we received a commitment from [redacted] for the business to sponsor some advertising on March 23, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages On May 2, 2017, we received a call from Mr [redacted] stating he told the salesperson he would have to discuss the campaign with his sisters, the owners, before committing He added he saw no initial invoice, although subsequent statements were sent to the business at the same address as the invoice and were received Mr [redacted] said he would speak to his sisters to see if they would pay the invoice In two other conversations the first on June 26th, Ms [redacted] said Mr [redacted] had no right to order and they aren’t paying and hung up on our collector On July 31st, Mr [redacted] called and said he didn’t authorize, but would give the letter we sent to his sisters It would have been ideal to hear from the business before any messages ranAlthough we believe in our systems and procedures, we have chosen to resolve the matter in the manner the business wishes We have written off the balance, so there will be nothing put on any credit record and we have discontinued any calls or mailings The business will be added to our do not call list I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questions Respectfully yours, PSI MARKETING CONSULTANTS, INC [redacted] Vice President of Marketing [redacted]
Tell us why here...Thank you for this opportunity to respond to the complaint filed by MrJeff [redacted] Radio Services is a division of PSI Marketing Consultants, Inc., a company established in to sell radio advertising by telephone on behalf of radio stations across the countryRadio Services is the division of the company that handles the billing, accounting and collectionsWe are very proud of our reputation in both the radio and telemarketing industries in which we are activeSince we are selling and collecting on behalf of our radio station clients, it is quite important to us that any misunderstandings are promptly resolved to everyone’s satisfactionWe were under a short-term contract with an agency to sell advertising and collect the bills on behalf of a local radio station in the local area around Mr [redacted] Our records indicate, Mr [redacted] , verbally committed to sponsoring some advertising on August 12, To provide validity and confirmation of the order, we send a time schedule before airing The schedule includes a toll-free number for customers to call if any miscommunications, questions, changes or problems arise We did not receive any calls prior to the scheduled airing of the messages.Based on your correspondence, there is no dispute about the authenticity of this order, just the amount due When Mr [redacted] called us on November 6, 2015, he said he thought the amount due would be a lot less On November 9th, Mr [redacted] called us and said he probably tossed the original invoice He agreed to settle on a portion of the balance and would send a check the next day Two days later, Mr [redacted] ’s wife called and requested we send our original invoicing to give to her attorney Our collector, [redacted] said he would if it would help resolve the issue Mrs [redacted] would not commit to that We are confident this order was authorized by Mr [redacted] and the amount due was clear on the original invoice, which was probably thrown out according to him I also understand and empathize that Mr [redacted] is experiencing health issues Even though we feel we have acted responsibly and with proper business integrity on this matter, in light of Mr [redacted] ’s health, I will clear the balance due and discontinue any collection activity This action is strictly to move forward on this matter I am sorry for any inconvenience this matter may have caused you or your agency Again, we appreciate this opportunity to respond and I am available to answer any further questionsRespectfully yours, PSI MARKETING CONSULTANTS, INC[redacted] ***Vice President of Marketing [redacted]
Complaint: [redacted] I am rejecting this response because:The radio station mentioned [redacted] said they do not do business with this company and are not aware of the claimed advertising Sincerely, [redacted]