We spoke with M [redacted] this morning 8/8/We scheduled for the two owners, Jim S [redacted] & Jim H***, to go meet with her and her fiancee, [redacted] on FRIDAY 8/16/at 3pm.We are going to there to resolve any concerns they may have and hopefully get this entire issue handled.Thank you,JaceyPA Basement Waterproofing
The group of guys showed up on time and starting working pretty quickly after that They put down carpets so they didn't destroy mine, setup a dust fan to keep the dust to a minimum, and put plastic up all the way to the ceiling of my basement, which was impressive The only thing I didn't like was they didn't use earplugs while jackhammering which is a personal choice, just doesn't seem like a good choice The whole process took two days for 59LF of pipe; the guys left somewhere around two the first day and came back on Saturday to concrete and do odds and ends They did a really good job cleaning up when the job was finished and my basement looks great and so far so good on no more water on my basement floor
When we contacted PA BASEMENT WATERPROOFING they sent out their chief inspector on a sat morning he gave us the quote and explained thoroughly what our mold problem was from a crawl space to the first floor of our mountain homeWe immediately hired them we knew they were very professional from his conversationThey remediated our serious problem in a few weeksWe would recommend them highly they did the job plus
Thank you PA Basement Waterproofing for helping me with my basement! I have been dealing with an ongoing problem for years!!! Contractor after contractor...no one could help! PA Basement Waterproofing knew exactly what to do! They were honest and did not try to sell me on something I didn't need to correct the problem The crew wasn't just on time...he was early!!! Did the work...in and out in no time! No mess left behind either! In this day and age...what a blessing that a company is there to do the job and do it well! Thank you again for helping me with my problem
Thank you very much for the job that workers from PA Basement Waterproofing Incdid in our crawl space and kitchen in our house in PoconoIt was full of moldThey fixed everything in less than a weekWe were very impressed with their jobThis is a very reliable companyThey fixed, even more work than was in our contractThey also did a good job to clean up when work was finishedSpecial thanks to Scott FM [redacted] and JoseNow our house is clean and in perfect conditionsWe recommend this company to everybody in needGreat job, guys!!!
Very fast, high quality workThe salesman was very clear about the inspection, possible solutions with pro/cons, and exactly what each option would costAll the workers were friendly, and they took steps to make sure to close off the rest of the basement while they worked so it didn't get dusty, and put guards down on all the carpet from the door to the basementNot the cheapest solution to our water issue, but I felt their solution was for the best, longest lasting solution and the quality of their work was greatI have no worries about my basement nowTheir warranty covers more than the other companies we looked at as wellI would definitely hire them again/recommend them to others
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business is not providing factual information and is trying to place the fault upon the customerThe contractor is providing information to the Revdex.com The door that was ordered was not a custom size door, it was a standard [redacted] Classic Series Type C door Their website www.***.com illustrates that this is a standard door Additionally, this door comes in four color choices: white, light gray, sandstone, and brick All of these doors are powdered coated I selected the white door when I signed the contract with the salesperson The salesperson indicated on the contract that the door to be ordered was to be white The delay in installation is at the fault of the contractor The salesperson called another representative from PA Basements who stated that the door should take only two days to be ordered The installer came days later with a primed door that was in a factory sealed box The installer admitted that the box indicated that the door was white but it was actually primed The installer stated that they were going to to paint the door white and I explained that is not what the contract specified The installer stated that they could take the door and get it powder coated and be back within days to install the powder coated door I refused to allow them to amend the contract to have a secondary company powder coat the door That company would have had to strip off the primer and then powder coat the door This process would have voided the one year warranty that [redacted] provides on all of their doorsI have received a refund and hired a new contractor that is capable of ordering the right product as specified in the contract I am seeking PA Basement to pay the difference in installation for the new contractor PA Basement was contracted to install the door for $ The new contractor is set to install the new door for $ I am seeking PA Basement to pay the additional $ Regards, [redacted]
The measurements, entry door were ordered as requestedThe custom size of the door takes longer to manufactureWe did attempt to install and paint the door but were informed by the homeowner that it needed to be powder coated, not paintedWe scheduled the door for powder coating but the time frame did not work for the homeownerWe have refunded all of his money that was paidWe do apologize for the confusion and any inconvenience that this may have created
We just had our basement waterproofed by PA Basement and I want to say what an amazing job they did From the no-hassle evaluation and presentation to the actual job and through the final process of clean-up, I have to say that PA Basement exceeded our expectations They did a great job of putting in a french drain, removing all of the debris, without causing a mess They connected the sump pump to our outside downspout and they discovered a problem with the drainage They came up with a fair and reasonable solution that was outside the scope of the original contract and they did a great job of solving the problem and returning our backyard and patio to it's original condition Great job!
We spoke with M [redacted] this morning 8/8/We scheduled for the two owners, Jim S [redacted] & Jim H***, to go meet with her and her fiancee, [redacted] on FRIDAY 8/16/at 3pm.We are going to there to resolve any concerns they may have and hopefully get this entire issue handled.Thank you,JaceyPA Basement Waterproofing
The group of guys showed up on time and starting working pretty quickly after that They put down carpets so they didn't destroy mine, setup a dust fan to keep the dust to a minimum, and put plastic up all the way to the ceiling of my basement, which was impressive The only thing I didn't like was they didn't use earplugs while jackhammering which is a personal choice, just doesn't seem like a good choice The whole process took two days for 59LF of pipe; the guys left somewhere around two the first day and came back on Saturday to concrete and do odds and ends They did a really good job cleaning up when the job was finished and my basement looks great and so far so good on no more water on my basement floor
When we contacted PA BASEMENT WATERPROOFING they sent out their chief inspector on a sat morning he gave us the quote and explained thoroughly what our mold problem was from a crawl space to the first floor of our mountain homeWe immediately hired them we knew they were very professional from his conversationThey remediated our serious problem in a few weeksWe would recommend them highly they did the job plus
Thank you PA Basement Waterproofing for helping me with my basement! I have been dealing with an ongoing problem for years!!! Contractor after contractor...no one could help! PA Basement Waterproofing knew exactly what to do! They were honest and did not try to sell me on something I didn't need to correct the problem The crew wasn't just on time...he was early!!! Did the work...in and out in no time! No mess left behind either! In this day and age...what a blessing that a company is there to do the job and do it well! Thank you again for helping me with my problem
Thank you very much for the job that workers from PA Basement Waterproofing Incdid in our crawl space and kitchen in our house in PoconoIt was full of moldThey fixed everything in less than a weekWe were very impressed with their jobThis is a very reliable companyThey fixed, even more work than was in our contractThey also did a good job to clean up when work was finishedSpecial thanks to Scott FM [redacted] and JoseNow our house is clean and in perfect conditionsWe recommend this company to everybody in needGreat job, guys!!!
Very fast, high quality workThe salesman was very clear about the inspection, possible solutions with pro/cons, and exactly what each option would costAll the workers were friendly, and they took steps to make sure to close off the rest of the basement while they worked so it didn't get dusty, and put guards down on all the carpet from the door to the basementNot the cheapest solution to our water issue, but I felt their solution was for the best, longest lasting solution and the quality of their work was greatI have no worries about my basement nowTheir warranty covers more than the other companies we looked at as wellI would definitely hire them again/recommend them to others
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business is not providing factual information and is trying to place the fault upon the customerThe contractor is providing information to the Revdex.com The door that was ordered was not a custom size door, it was a standard [redacted] Classic Series Type C door Their website www.***.com illustrates that this is a standard door Additionally, this door comes in four color choices: white, light gray, sandstone, and brick All of these doors are powdered coated I selected the white door when I signed the contract with the salesperson The salesperson indicated on the contract that the door to be ordered was to be white The delay in installation is at the fault of the contractor The salesperson called another representative from PA Basements who stated that the door should take only two days to be ordered The installer came days later with a primed door that was in a factory sealed box The installer admitted that the box indicated that the door was white but it was actually primed The installer stated that they were going to to paint the door white and I explained that is not what the contract specified The installer stated that they could take the door and get it powder coated and be back within days to install the powder coated door I refused to allow them to amend the contract to have a secondary company powder coat the door That company would have had to strip off the primer and then powder coat the door This process would have voided the one year warranty that [redacted] provides on all of their doorsI have received a refund and hired a new contractor that is capable of ordering the right product as specified in the contract I am seeking PA Basement to pay the difference in installation for the new contractor PA Basement was contracted to install the door for $ The new contractor is set to install the new door for $ I am seeking PA Basement to pay the additional $ Regards, [redacted]
The measurements, entry door were ordered as requestedThe custom size of the door takes longer to manufactureWe did attempt to install and paint the door but were informed by the homeowner that it needed to be powder coated, not paintedWe scheduled the door for powder coating but the time frame did not work for the homeownerWe have refunded all of his money that was paidWe do apologize for the confusion and any inconvenience that this may have created
We just had our basement waterproofed by PA Basement and I want to say what an amazing job they did From the no-hassle evaluation and presentation to the actual job and through the final process of clean-up, I have to say that PA Basement exceeded our expectations They did a great job of putting in a french drain, removing all of the debris, without causing a mess They connected the sump pump to our outside downspout and they discovered a problem with the drainage They came up with a fair and reasonable solution that was outside the scope of the original contract and they did a great job of solving the problem and returning our backyard and patio to it's original condition Great job!