Pablo Jacobo DDS

to whom it may concernWhen the customer called almost nine years after the roof was installedI did identity myself and explained that I was not sure when we could get someone out and I would call him when I knewHe called three more times on Monday when each time more aggressiveRight now in [redacted] the state and federal has considered it a disaster area due to the recent storms we are extremely busy right now so when I tell a customer that I'll call them back and let them know, I will call them back and let them know when we can come out.I then received several calls on Tuesday more aggressiveThe only response to him was that I have to call him when I knew when I could get someone outThis could all be avoided if he would have simply waited for me to call him back to let him know when somebody could come out ,but instead he kept calling meOn Wednesday I finally told the customer that if he needed assistance quicker to call another roofing companyOur warranty on labor is two yearsWe have no responsibility to fix the roof, I was more than willing to help but the customer was being difficult and simply not wait for me to call him backTwo days went by from the original call, and I received nine calls wanting to know when I could come out, he keep asking a question that I just didn't know the answer forTo the Revdex.com you should be asking yourself this customer has went out of his way to slander my company after two days of attempting to call meI didn't ignore him I answered his callsI have no liability to the customer due to the amount of time that has passed from the original installTo close I think if the customer would have had some patients and simply waiting for me to call him back and let him know when we can get somebody out there all of this would have been resolvedAnd also I think that he exaggerated some of his story for shock value

this is a copy of the contract and we used the interiors money for the deductiablethe customer is asking for more that what was contractedwe asked to help make it better but customer will not let us do work

The salesman in question is MrJames B [redacted] he told me among many thing during me letting him go was that he was moving to [redacted] Like many business you usually look for the nice, not the truth of the matter when it comes to letting people go and dealing with customersExample do you tell them you did a background check and found things that you had to fire them for or do you say he is moving on to bigger and better thingsMy team was letting customers know that MrB [redacted] no longer represented the companyI myself was never out on location as you saidI have no problem with whatever your decision is for your roofing needsWe have been in business long before meeting you, we have replaced in your neighborhood and surrounding area thousands of roofsWe as a practice hold the customer accountable for their portion of the claimI am sorry you feel this wayWhen customers are caught in the middle of a salesman leaving the company, American Exteriors want to make sure that the customer is aware of the situation and not taken advantage of under our nameWhat would you like? You haven't called the company you haven't looked for any results except calling the Revdex.comWe were protecting you and us from any fraudFeel free to contact us anytime if you want to discuss whatever it is your complaining about in the future you should call a company first and if you don't get the results your looking for then contact the Revdex.comWe are here for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Wow!!! What a liar!!! He just did not exaggerate how many calls we made but he lied that we were aggressive!!! The only thing we were asking is (after not hearing from him for 2 days)  when can we expect him to call us back after him telling us that he has nobody to send to our house. And basically the truth is, we are out of the warranty and were not his priority.I know this will be a long shot but few points I want to make .If you have a business and you value your customers isn't it a courtesy to at least return their call at the end of the day??? Do you at least explain and apologize what causes the delay??? We will gain nothing out of this. We complain because we don't want any other customers to be in our shoes.Whoever that guy was, you know the truth. This is now your words against ours. Be true!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

this is a copy of the contract and we used the interiors money for the deductiable. the customer is asking for more that what was contracted. we asked to help make it better but customer will not let us do work.

The salesman in question is Mr. James B[redacted] he told me among many thing during me letting him go was that he was moving to [redacted]. Like many business you usually look for the nice, not the truth of the matter when it comes to letting people go and dealing with customers. Example do you tell them...

you did a background check and found things that you had to fire them for or do you say he is moving on to bigger and better things. My team was letting customers know that Mr. B[redacted] no longer represented the company. I myself was never out on location as you said. I have no problem with whatever your decision is for your roofing needs. We have been in business long before meeting you, we have replaced in your neighborhood and surrounding area thousands of roofs. We as a practice hold the customer accountable for their portion of the claim. I am sorry you feel this way. When customers are caught in the middle of a salesman leaving the company, American Exteriors want to make sure that the customer is aware of the situation and not taken advantage of under our name. What would you like? You haven't called the company you haven't looked for any results except calling the Revdex.com. We were protecting you and us from any fraud. Feel free to contact us anytime if you want to discuss whatever it is your complaining about in the future you should call a company first and if you don't get the results your looking for then contact the Revdex.com. We are here for you.

to whom it may concernWhen the customer called almost nine years after the roof was installed. I did identity myself and explained that I was not sure when we could get someone out and I would call him when I knew. He called three more times on Monday when each time more aggressive. Right now in...

[redacted] the state and federal has considered it a disaster area due to the recent storms we are extremely busy right now so when I tell a customer that I'll call them back and let them know, I will call them back and let them know when we can come out.I then received several calls on Tuesday more aggressive. The only response to him was that I have to call him when I knew when I could get someone out. This could all be avoided if he would have simply waited for me to call him back to let him know when somebody could come out ,but instead he kept calling me. On Wednesday I finally told the customer that if he needed assistance quicker to call another roofing company. Our warranty on labor is two years. We have no responsibility to fix the roof, I was more than willing to help but the customer was being difficult and simply not wait for me to call him back. Two days went by from the original call, and I received nine calls wanting to know when I could come out, he keep asking a question that I just didn't know the answer for. To the Revdex.com you should be asking yourself this customer has went out of his way to slander my company after two days of attempting to call me. I didn't ignore him I answered his calls. I have no liability to the customer due to the amount of time that has passed from the original install. To close I think if the customer would have had some patients and simply waiting for me to call him back and let him know when we can get somebody out there all of this would have been resolved. And also I think that he exaggerated some of his story for shock value.

Review: I went to gotta smile in June 2014 to get braces done.dentist advised they needed me to come back again to do the consultation I was advised Invisalign was the best way to go.I was then rescheduled to came back to do xrays and when I came back they didn't know what I was being seen for and told them to do my xrays they didn't have anything ready and they apologized and had to reschedule.After going again for xrays they advised I needed to get a crown and recommended deep cleaning which I paid cash $1,000 for crown and $800 for cleaning Note (the day of my appointment to get the work done they didn't have the glue to fix my crown and had to reschedule since they weren't prepared as usual).I was then told I needed to get my wisdom teeth pulled out and they recommended me to dr payne and sanghvi I went immediatly to get my teeth pulled out and had to pay them $1400.I then called the dentist and let them know I got my teeth pulled out and need to get the invasalign put in.I went in to the office and they advised after my moldings which were done in August 2014 the invisalign trays would take up to 3 weeks.1 month passed and I still hadn't received a call from Dr [redacted] called the office in September and they advised they will expedite the invisalign trays because they still have not received and its been 1 month.I called on 09/18/2014 and they advised I did receive the invisalign trays and I was then scheduled for an appointment Wednesday, October 1, 2014.I was so exceited and releaved that after waiting for so long my invisalign was finally in and on 09/29/2014 I had a call from receptionist advising they had important new about my invisalign case I called and they advised they did not have the trays and in deed needed to expedite this again note its been almost 2 months when it was only to take 3 weeks!I was so upset and disappointed at this point I spoke to manager [redacted] who is the dentist's son who advised they will expedite.I cancelled and they do not want to refund me my money.Desired Settlement: I have tried speaking to [redacted] manager several times who does not want to refund me money for invisalign and advised several times they will not reimburse me for $3500 cash I paid and 5 payments of $183 they reimbursed me only $383 and need to pay me an amount of remainder which is the $1700.00 and 5 payments of $183.00 I have told [redacted] several times it is unjust for them to make me accountable for invisalign when it was NEVER performed. [redacted] advised that is his final answer.