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Pace Performance

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Pace Performance Reviews (3)

I made a purchase of a Small Block Chevrolet Serpentine Drive System from Pace over the weekend of 1/10/2015.The part number is [redacted]. The advertised price was $549.88 , I made the purchase including confirmation of transaction. This morning 1/12/2015 I received an email stating that the online pricing was wrong and that the actual price is $946.88 plus $86.00 shipping for a difference of $483.00. I called to inquire and was told that my choice was to either pay the difference or "Forget It". I called again and spoke with a manager who reiterated that they would do nothing to resolve the issue and didn't care how I felt as a customer, I asked again and the only response to my inquiry was that basically yes it was tough and they would not change their position.

I ordered a Hughes brand torque converter from Pace Performance on 5-11-13, because they advertised a faster shipping time and a lower price than their "competition". The next day I got an email saying that it would be at least two weeks before my converter was shipped. That night, I replied that that was not what was advertised, and unacceptable, and to please try to expedite the process. The next day, day three, I was replied to with; "we can have your converter drop shipped from the manufacture for an additional $58.00", to which I replied "No, I will not pay an additional freight charge, on top of the $45.00 standard shipping charge I already paid. For the additional price and time frame, I could have bought the same converter from a trusted and reputable company that I have done business with for over 15 years." Now, on the 4th day, I am replied to with arguments as to the "competitions" delivery promises being false, and being called rude for asking to have my order expedited. I am also being told NOW that part of the delay is due to them not having enough "stock orders" to place an order with this particular manufacturer, and it may take additional time, and if I would like a refund, I can have it, but the manufacture does not stock the item, so buying from the "competition" will take just as long as from Pace Performance. In summary, 4 days after making payment, my "special order" torque converter has not been ordered from the manufacturer yet, and I am being called rude for expecting their web advertising to be acurate and truthful. Web Page advertising/descriptions are false/misleading, Order Processing is horrible, and Customer Service is worse. I would not recommend Pace Performance to my worst enemy, and I intend to file a complaint with the manufacurer, Hughes Performance, as well as PayPal and my credit card company.

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I made a purchase of a Small Block Chevrolet Serpentine Drive System from Pace over the weekend of 1/10/2015.The part number is [redacted]. The advertised price was $549.88 , I made the purchase including confirmation of transaction. This morning 1/12/2015 I received an email stating that the online pricing was wrong and that the actual price is $946.88 plus $86.00 shipping for a difference of $483.00. I called to inquire and was told that my choice was to either pay the difference or "Forget It". I called again and spoke with a manager who reiterated that they would do nothing to resolve the issue and didn't care how I felt as a customer, I asked again and the only response to my inquiry was that basically yes it was tough and they would not change their position.

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Description: Auto Parts & Supplies - New, Auto Perform, Race & Sport Equipment

Address: 430 Youngstown Warren Road, Niles, Ohio, United States, 44446

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