Thank you very much for bringing this issue to our attention.Fairfax Glass Company always strives to deliver not only the best product, but the best service to our customers as wellWe have every desire to keep our customers as happy and satisfied as possible.I have reached out personally to Mr [redacted] and have expressed my sincere apology to the experience he had in our shopWe both believe it to be a miscommunication and we have worked to rectify the issue and have been successful in this.Please accept our sincerest apology for any trouble or inconvenience we have caused youWe highly appreciate your feedback as it will assist us in becoming better at what we do.Thank you,Keely A [redacted] Office Manager, Fairfax Glass Company
Thank you very much for bringing this issue to our attention.Fairfax Glass Company always strives to deliver not only the best product, but the best service to our customers as wellWe have every desire to keep our customers as happy and satisfied as possible.I have reached out personally to Mr [redacted] and have expressed my sincere apology to the experience he had in our shopWe both believe it to be a miscommunication and we have worked to rectify the issue and have been successful in this.Please accept our sincerest apology for any trouble or inconvenience we have caused youWe highly appreciate your feedback as it will assist us in becoming better at what we do.Thank you,Keely A [redacted] Office Manager, Fairfax Glass Company