Sent: Friday, October 23, 6:PM Subject: Revdex.com Case # [redacted] - Essential Elements Nutrition Hello,In regards to the complaint, the customer will not receive any products from our company unless an order is placedOur company does not save any credit card information for the customers safety, therefore we cannot do recurring chargesThe customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-chargeWe have also replied to the emails the customer has sent us clarifying that she will not receive more of our productWe have attached the emails below since we save all emails for our referenceSupervisor, Nicole J***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you so much for your recent purchase of Essential Elements products and for contacting Essential Elements customer supportAfter thorough review of your concern(s), we have found that the total amount received was in accordance with our Return/Refunds policy and proceduresAs stated on our
***If you’re unsatisfied with any product you purchased from us, you have up to one year from the purchase date to send it back to us for a refund (excluding shipping)Used and unused bottles will be accepted, with a limit of two unused bottles per returnOne refund per product per household will be accepted under our one year money back guaranteeA 15% return processing fee will be charged on the total refunded amountSend unwanted products to:Essential Elements ReturnsUpland DrSuite# 4692Houston, TX 77043*** ** *** *** *** ***
We acknowledge that we have received your order(s) within the time frame allotted for a refund and have therefore refunded the total amount of $(excluding expedited shipping fees and 15% processing fee) to the account used at the time of purchaseUnfortunately, it is with these particular findings that we are unable to grant your request at this timeWe encourage you to visit our *** *** for further information regarding our return policyOnce again, thank you so much for your recent purchase of Essential Elements supplements; have a wonderful day
Sent: Friday, October 23, 2015 6:40 PM Subject: Revdex.com Case # [redacted] - Essential Elements Nutrition Hello,In regards to the complaint, the customer will not receive any products from our company unless an order is placed. Our company does not save any credit card information for the customers safety,...
therefore we cannot do recurring charges. The customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-charge. We have also replied to the emails the customer has sent us clarifying that she will not receive more of our product. We have attached the emails below since we save all emails for our reference. Supervisor, Nicole J[redacted]
Dear Mrs. [redacted]First off let me apologize on behalf of our company for the late response on both this complaint and your refund. We are not accustomed to running our business in this manner. We deal with hundreds of transactions on a daily basis and unfortunately sometimes some of them...
can fall through the cracks. Unfortunately that was the case with your refund. I did my research and followed the trails of both email and orders as well as when our system showed your refund. I noticed that you were not refunded until after we received this Revdex.com complaint. That is unacceptable to me, and rest assured I have reprimanded the necessary parties within my employees. We pride ourselves in our customer service and are here to help, if you were ever unsatisfied with our product you have every right to redeem our guarantee, which you did. However, it was not handled in the appropriate manner, and again, for that I apologize. We did issue you a full refund on August 17th 2015, in the amount of $119.95. I have revisited our refund process with our customer service team to see how we can best avoid these situations in the future. Our sincerest apologies, Zoila M[redacted] (Manager)Essential Elements Nutrition
Sent: Friday, October 23, 6:PM Subject: Revdex.com Case # [redacted] - Essential Elements Nutrition Hello,In regards to the complaint, the customer will not receive any products from our company unless an order is placedOur company does not save any credit card information for the customers safety, therefore we cannot do recurring chargesThe customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-chargeWe have also replied to the emails the customer has sent us clarifying that she will not receive more of our productWe have attached the emails below since we save all emails for our referenceSupervisor, Nicole J***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you so much for your recent purchase of Essential Elements products and for contacting Essential Elements customer supportAfter thorough review of your concern(s), we have found that the total amount received was in accordance with our Return/Refunds policy and proceduresAs stated on our
***If you’re unsatisfied with any product you purchased from us, you have up to one year from the purchase date to send it back to us for a refund (excluding shipping)Used and unused bottles will be accepted, with a limit of two unused bottles per returnOne refund per product per household will be accepted under our one year money back guaranteeA 15% return processing fee will be charged on the total refunded amountSend unwanted products to:Essential Elements ReturnsUpland DrSuite# 4692Houston, TX 77043*** ** *** *** *** ***
We acknowledge that we have received your order(s) within the time frame allotted for a refund and have therefore refunded the total amount of $(excluding expedited shipping fees and 15% processing fee) to the account used at the time of purchaseUnfortunately, it is with these particular findings that we are unable to grant your request at this timeWe encourage you to visit our *** *** for further information regarding our return policyOnce again, thank you so much for your recent purchase of Essential Elements supplements; have a wonderful day
Sent: Friday, October 23, 2015 6:40 PM Subject: Revdex.com Case # [redacted] - Essential Elements Nutrition Hello,In regards to the complaint, the customer will not receive any products from our company unless an order is placed. Our company does not save any credit card information for the customers safety,...
therefore we cannot do recurring charges. The customer only receives what they order and will not receive any more since we do not do auto-shipping or auto-charge. We have also replied to the emails the customer has sent us clarifying that she will not receive more of our product. We have attached the emails below since we save all emails for our reference. Supervisor, Nicole J[redacted]
Dear Mrs. [redacted]First off let me apologize on behalf of our company for the late response on both this complaint and your refund. We are not accustomed to running our business in this manner. We deal with hundreds of transactions on a daily basis and unfortunately sometimes some of them...
can fall through the cracks. Unfortunately that was the case with your refund. I did my research and followed the trails of both email and orders as well as when our system showed your refund. I noticed that you were not refunded until after we received this Revdex.com complaint. That is unacceptable to me, and rest assured I have reprimanded the necessary parties within my employees. We pride ourselves in our customer service and are here to help, if you were ever unsatisfied with our product you have every right to redeem our guarantee, which you did. However, it was not handled in the appropriate manner, and again, for that I apologize. We did issue you a full refund on August 17th 2015, in the amount of $119.95. I have revisited our refund process with our customer service team to see how we can best avoid these situations in the future. Our sincerest apologies, Zoila M[redacted] (Manager)Essential Elements Nutrition