Pacesetter Homes

I have observed this leaking issue on my porch(front door) since last winter. Basically whenever the temperature goes above 0, snow melt and I observed the leaking from the roof of Veranda at the front door. I bought this house new in 2015, only 7 years it starts leaking. I have discussed with the Service Administrator, they said it's not covered after 5 years. Be careful if you buy house from Pacesetter.

My wife and I incurred $8000 of damage to our home in the Saddle Creek, Georgetown community within 48 hours after closing due to a misplaced, unprotected pex line (high pressure plumbing pipe) installed by Pacesetter. We were given two non-functioning numbers for the warranty company to call in the event of an emergency. After seven days of attempting to contact Pacesetter to resolve the issue, we were laughed at and told “you got unlucky”. If you are looking for a builder that will communicate effectively, perform a satisfactory job of construction and act with integrity when faced with their wrongdoing, build with anyone besides Pacesetter. Our realtor is already turning potential clients away from Pacesetter because of how my wife and I have been treated by their sales representatives and project managers.
During building, we made it abundantly clear that we would like a 3rd party inspector for the pre-drywall components of our home, a precaution that could have prevented the damage all-together. We were assured by our sales representative, Amber Rees, and pre-drywall project manager, Dan Schoenfeldt, that we would be told when that opportunity would arise and when we could send an inspector out. Unfortunately, that communication never occurred from Pacesetter and we were denied a 3rd party pre-drywall inspector
The damage occurred when anchoring a 1” screw into a wall stud, something every homeowner should be able to do without fear of hitting plumbing. Unfortunately, Pacesetter’s shoddy craftsmanship allowed the pex line to be “pinned” between the drywall and wall stud and the line immediately shot pressurized hot water into our home. We were lucky that nobody was seriously burned/injured. Multiple people within the profession of homebuilding have seen photos of the pipe placement and provided written testimony of the negligent placement of the pex line. Upon removal of the drywall in the water damaged areas, we found several more places where pex line is not properly secured away from the drywall. I have absolutely no faith in the craftsmanship and reliability of the plumbing and installation of the pre-drywall components conducted by Pacesetter and Dan Schoenfeldt and Jason Cearley (project managers)
Over a week after the damage occurred, Pacesetter’s construction manager of North Austin, Patrick Durbin came by my home to see the damage. I showed him the damaged pipe and areas of the home where pex line was improperly installed. He adamantly denied any wrongdoing on behalf of Pacesetter and insisted I was just “unlucky”. His visit was entirely unhelpful, slightly insulting, and only wasted time in perusing a resolution.
Do not build with Pacesetter homes under any circumstances. Pacesetter will rush their construction to close on your home, perform shoddy work, refuse to allow proper inspections to take place, then laugh in your face when your home is damaged as a result of their negligent craftsmanship.

On Friday we came home to a possible gas leak. Come to find out when the fire department came in and checked it was discovered that there was no installed cut of valve behind our stove. Further the fire alarms were placed too high in the ceiling so even if they did detect it would take a while and we could have already been dead from monoxide poisoning. My home is only 10years old and the breaker box keeps going out also, we replaced two and another one popped. Any issues on this? My major concern is how did this home pass inspection. I was told it was a mock home when we first moved in and now, I am concerned that there was no thought for the family that may move into it. I have two small children in my home, and I could have lost them.

We bought this new house from Pacesetters in Dec'2021 and ever since then no one from Pacesetters has listened to any of our complaints and has even tried to fix anything, Light switches doesn't have any screws, all exteriors doors are dented, paint is pathetic, cant touch any of the kitchen cabinets as they get scratched, electrical system is failing, flooring is missing, they poured the driveway and they hammered it while removing the frames . Rather I would say you name it and there is a problem and their pathetic customer service responses they are ok as per Alberta warranty. How can a failing electrical system be ok or hammered driveway, flying gutters be ok. I have put 1 star but I would never recommend buying a house from Pacesetters.

I purchased my home 4-years ago. Pacesetter new homes come with a 1-year warranty, they will make cosmetic repairs (IF you can get them to come do the work). When that warranty expires, you then have a Bonded Builders warranty to cover the major portions of your home such as the FOUNDATION.

Right away, I noticed some cracks in my sheetrock, some cracking around my pantry, some doors that stuck, my driveway was CRACKED IN HALF, and some tight windows when opening them. Under the 1-year warranty, they repaired SOME of the sheetrock cracks and realigned the doors. I had to put up a fuss for them to repair the driveway, they eventually replaced the two driveway panels that were cracked. Little did I know that all of these little signs were pointing to a BIGGER issue! My foundation is literally cracked in half, the ENTIRE width of my home has at least an ⅛” crack! I have photos of when I moved in and the wall cracks are VISIBLE at that time so, this was an issue with the build of the home.

I contacted the Bonded Builders warranty company, thinking that they’d clearly see that this is/was an issue with the shoddy construction of my house and repair it. Nope, claim denied. I’m guessing that the house has to be falling over, even then they’ll blame you for the issues.

UPDATE: The builder sent out a second engineer to re-inspect and this engineer told me that the issue is due to not watering evenly. Ok, if that’s the case, why don’t my neighbors have these issues because their side yards get the same amount as mine. This gentleman also told me that the ⅛” crack spanning the width of my home is ‘not that bad’ and if I even out the watering and fill the crack with caulking, it’ll be fine. He took (maybe) 3 photos and was not paying attention when I was pointing out the damages to my walls, siding, floors, and doors that no longer close. Finally, he told me that “they do not recommend doing a foundation repair because it won’t help.”

Where do they find these people? I am not an engineer but anyone in their right mind can understand that it’s just insane to fill an ⅛” crack with caulking and water the yard hoping that it’ll just magically repair itself. It’s just another example of how this builder and their warranty company will do and say anything to shift blame and minimize their responsibility so that they don’t have to pay for the repairs.

My home is ONLY 4-years old! IF the construction of my home was quality, my foundation would NOT have cracked in half even with minor movement of the ground. I hate to think about the future of this house (if not repaired) because once foundation issues begin, bigger and more costly issues will pop-up. Do yourself a favor and pass on anything built by this builder!

Complaint: I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:Simply not trueThen what furniture does the year Kensington protection to plan cover?? If none then why was the $cost for the plan not refunded or credited at the time of return? You should refund it now! Please stop playing games Michael G [redacted] and back the products that you sell!Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince Kensington will not be servicing my furniture under the plan anyway, I can an use the refund towards the purchase of a new chair elsewhereThank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is not accurateI was originally promised delivery by July I cancelled the chair order on August (not Aug as they stated) and I called at least times to get my refund and each time I was told that it was already processedI agreed to wait for the chair with a revised delivery date of Aug (not indefinitely)I initiated ALL calls to Kensington and they did not call me to inform me of any delayThey did not address neglecting to refund shipping charges in this response Regards, [redacted]

Pacesetter stands behind their product they are an amazing group to work withWe have purchased homes from them and would again

I have rented from Pacesetter for over a yearWe came from Reno and they worked with us to make the long distance move a lot easierTheir homes are taken care of very wellI recommend them to my family and friendsI introducedmy sister to Pace Setter and she bought a house from them

*** *** purchase a swivel glider on 2/2/13. That merchandise was sold "AS-IS" "NO SERVICE NO RETURN" Even though the customer purchased the merchandise AS-IS, Kensington Furniture as a courtesy, serviced the merchandise on 5/9/14. On 9/14/the customer called
again about the same problem on the same chair (purchased AS-IS). Again out of courtesy we serviced the chair. Kensington Furniture has gone above and beyond what would be required and at this point Kensington can no longer service the merchandise. Attached are photos of the chair in questionThank you,Kensington Furniture

Complaint: [redacted]
I am rejecting this response because: it is not accurate. I was originally promised delivery by July 4.  I cancelled the chair order on August 5 (not Aug 28 as they stated) and I called at least 5 times to get my refund and each time I was told that it was already processed. I agreed to wait for the chair with a revised delivery date of Aug 2 (not indefinitely). I initiated ALL calls to Kensington and they did not call me to inform me of any delay. They did not address neglecting to refund shipping charges in this response. 
Regards,
[redacted]

In an effort to resolve this issue, Kensington Furniture is willing to refund the cost of the protecton plan with one condition. We will require in writing from [redacted] that we are absolved from any further repairs or replacements of any of the furniture he purchased. As soon as we have that, we will refund him the cost of the protection plan. He will, however, have to contact the store with his credit card information for the refund as we do not keep that on file for security reasons.

Ms. [redacted] purchased a swivel glider on 5/28/2016. The estimated arrival date was 7/17/2106. We spoke to Ms. [redacted] on 6/24/2016 and we were still on track to meet the arrival date of 7/17/2016. We spoke to Ms. [redacted] on 7/9/2016 and advised there was a cover delay at the factory and we would not...

meet the promised arrival date on 7/17/2016. On 7/14/2016 Ms. [redacted] stated she would be willing to wait for the glider to arrive. on 8/24/2016 Ms. [redacted] cancelled the order and we processed a refund for $1,257.24 to her [redacted] card. We received a charge back from [redacted] on 8/29/2016 in that amount for Ms. [redacted] and we responded that we have processed the refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since Kensington will not be servicing my furniture under the plan anyway, I can an use the refund towards the purchase of a new chair elsewhere. Thank you.
Regards,
[redacted]

Complaint: 11872409
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:Simply not true. Then what furniture does the 5 year Kensington protection to plan cover?? If none then why was the $139.99 cost for the plan not refunded or credited at the time of return? You should refund it now! Please stop playing games Michael G[redacted] and back the products that you sell!Regards,[redacted]