Initial Business Response /* (1000, 11, 2017/10/17) */
The Ombudsman's Office has reviewed the insured's concerns and can confirm that the policy was cancelled as per the insured's request correctly per the policy wording and the outstanding balance is payable to the policy.
Initial Consumer...
Rebuttal /* (3000, 13, 2017/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree that the policy has $[redacted] cancellation fee for 10 days! I am very disappointed with Aviva, we were with them for approx 10 years. With our home and vehicle insurance continuesly raising, without explanation! We have and will continue to tell people of Aviva's outrageous cancellation fee! We have family members and friends dropping Aviva and moving to the same one we moved with!
Final Business Response /* (4000, 15, 2017/10/25) */
The outstanding balance after the policy was cancelled as per the insured's request is accurate. No refund is pending.
Initial Business Response /* (1000, 11, 2017/10/17) */
The Ombudsman's Office has reviewed the insured's concerns and can confirm that the policy was cancelled as per the insured's request correctly per the policy wording and the outstanding balance is payable to the policy.
Initial Consumer...
Rebuttal /* (3000, 13, 2017/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree that the policy has $[redacted] cancellation fee for 10 days! I am very disappointed with Aviva, we were with them for approx 10 years. With our home and vehicle insurance continuesly raising, without explanation! We have and will continue to tell people of Aviva's outrageous cancellation fee! We have family members and friends dropping Aviva and moving to the same one we moved with!
Final Business Response /* (4000, 15, 2017/10/25) */
The outstanding balance after the policy was cancelled as per the insured's request is accurate. No refund is pending.