Pacific Advertising Printing & Graphics

Genadyne Biotechnologies,Inc [redacted] ***We received a Revdex.com complaint # [redacted] and would like to resolve this issueI would like to apologize to our customer for the inconvenience that she has facedWe did not receive any message otherwise our representatives are prompt in answering our customers [redacted] Care’s phone number is ###-###-####I would appreciate if the customer can give me the phone number where she left her message so that I can address this issue and make sure that this doesn’t happen again.All breast pumps have one year warrantyOur customers can ask us for a new machine any time within a year and we will provide it to themIf she doesn't want a replacement machine then I will make an exception and will provide her with any pump covered by her insuranceI have left her a message and emailed herI would be delighted to solve this dilemma and am waiting for her reply Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, I have a question to the business regarding the retrun, do we have to specify any RMA # along with the returnAlso, we would like to know how they want us to return the equipment
Sincerely,
*** ***

Good Morning ***,We received a Revdex.com complaint and would like to resolve this issueI would like to apologize for any inconvenience that you have faced. All our customer representatives are trained to offer the entire range of breast pumpsHowever, they do recommend any one kindIf she
recommended you *** then that would be for the reason that it is a hospital grade breast pumpWe usually offer a replacement machine but I will make an exception for you and will provide you with any pump covered by your insurancePlease note that once that breast pump is opened then there would be no exchange possible since it is a hygienic product and you would have to call the manufacture to get a replacement machine. You can go to our website and choose any breast pumpWe would ship it to you along with the return label for ***. For any questions or concerns, feel free to reach us. Regards,Syeda ZS***Lucina Advanced Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I mentioned in my complaint earlier we had opened the pump and after using it for few days and since we were not getting more milk, we took it to the lactation specialist and that's when we were told that the equipment was faulty and we had to use the one the lactation specialist recommended to avoid the risk of not generating the milk if we delay furtherSo, the pump was opened and the company is not accepting the return since it was openedIf I would have unopened the package I wouldn't even know that it is a faulty one and I could not risk further in delaying to generate the milk and so I had to use the one from the hospital.The one that the lactation specialist recommended is Medela Hospital Grade pumpI have checked with my insurance and they do cover the Medela Hospital Grade Breast Pump and I would like to get this as a replacement for the faulty Melodi one that was sent to usor accept the return of opened faulty Melodi One and refund the amount to the insurance, so we can buy from other vendor and the insurance can cover for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Genadyne Biotechnologies,Inc** *** ***
*** ** *** I would like to apologize to our customer for the inconvenience that you have facedBelow is our return policy.You can return your breast pump within days of purchase date provided that the seal is intact and
the box in unopened.Please email our customer support department at *** to obtain a return authorizationAny returns that do not have a return authorization will not be acceptedAll Returned merchandise must be in the same unit of measure as originally purchased.Important note for breast pump returns: Due to hygienic reasons, you cannot exchange/return the pump once you have opened itIf there is any issue with the machine, please call the manufacturer to get a replacementThis policy is on our website and this message is shown after you place an order onlineAll breast pumps have one year warrantyOur customers can ask us for a new machine any time within a year and we will provide it to themIf you don't want a replacement machine then I will make an exception and will provide you with any pump covered by your insuranceI would be delighted to solve this dilemma and am waiting for your reply

Hi [redacted], In order to resolve this issue, we would go ahead and accept your return. Kindly, mail us the machine, power cord and breast pump bag. You can throw the kits. As soon as we get it back, we will refund your insurance. It will take few weeks for the refund to appear on your insurance's end. You can mail the pump toGenadyne Biotechnologies[redacted] Please, save your return tracking number.  Thank you

Genadyne Biotechnologies,Inc. [redacted]We received a Revdex.com complaint #[redacted] and would like to resolve this issue. I would like to apologize to our customer for the inconvenience that she has faced. We did not receive any message otherwise our representatives are...

prompt in answering our customers. [redacted] Care’s phone number is ###-###-####. I would appreciate if the customer can give me the phone number where she left her message so that I can address this issue and make sure that this doesn’t happen again.All breast pumps have one year warranty. Our customers can ask us for a new machine any time within a year and we will provide it to them. If she doesn't want a replacement machine then I will make an exception and will provide her with any pump covered by her insurance. I have left her a message and emailed her. I would be delighted to solve this dilemma and am waiting for her reply.  Regards,[redacted]
[redacted]