This company was good in signing a contract to install a unit worth thousands of dollars but not great in doin a follow-up service with their customers. I called twice to have their technicians check a one year old HVAC unit that they installed. I’ve noticed that at times the unit’s fan and intake air stop working. Again, this is an HVAC unit that is a year old and probably have less than 2000 hours on it. I went with Pacific Aire initially thinking that local small business will have an excellent customer service, not so with this company. Do yourselves a favor and give your business to someone else who truly care about the value of their customers.
This company was good in signing a contract to install a unit worth thousands of dollars but not great in doin a follow-up service with their customers. I called twice to have their technicians check a one year old HVAC unit that they installed. I’ve noticed that at times the unit’s fan and intake air stop working. Again, this is an HVAC unit that is a year old and probably have less than 2000 hours on it. I went with Pacific Aire initially thinking that local small business will have an excellent customer service, not so with this company. Do yourselves a favor and give your business to someone else who truly care about the value of their customers.
R/
Rodney