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Pacific Boat Detailing

11478 W Eight Mile Rd, Stockton, California, United States, 95219-8751

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Hello,

The reason for my email is because I can really use your help.

My story is as follows, I hired Pacific Boat Services and *** to service my two outdrives and to fix my shifting problem I was having.

Pacific Boat Services charged me over $7k to service one of my outdrives, install new shifting cables and to replace another outdrive because *** the owner said I needed to.

Now understand, that most of this work except for the replacement of the outdrive should have been covered under my last warranty because I was having the same problem the last time I brought my boat to him just a couple of months before.

So I decided to bring the boat to another shipyard this time in the bay area that specializes in this type of problems I'm currently having with the outdrives now locking in gear.

The other shipyard after inspecting my boat told me that both outdrives were forced onto my boat in the wrong position. When they did that it bent a rod which would grind the gears, and during the inspection they found chucks of metal gears and metal shavings in both outdrives.

Beside them forcing the outdrives, they also screwed up installing my shifting cables which was another big reason why it was having problems shifting.

I was then given an estimate by the bay area shipyard of $7900 to repair my new outdrive that I just bought from ***, but I now needed to replace my other outdrive that *** and Pacific Boat Services just serviced.

I forgot to mention, before bring the boat to another yard I had made a deal with *** the owner of Pacific Boat Services that he would reimburse me any money I spent fixing my boat if the problems I was having was because of his below average work.

Needless to say *** and Pacific Boat Services isn't honoring their warranty and they haven't paid me a dime.

As of now Im out over $7,000 I paid Pacific Boat Service and another $7900 that I just paid *** in Sausalito Ca to fix all the sub par work Pacific Boat Service

Pacific Boat Detailing Response • Aug 06, 2019

We always try to go above and beyond to take care of the issues our customer's have with their boat. We had offered to go to the marina in San Francisco where Mr. keeps his boat, pick it up and bring it back to our boatyard at no cost to him. However, if the issue that he was having with his boat was not related to the work that we had done already we would then charge him a Service Charge. He however, chose to take his boat somewhere else. Mr. did spend 7k with us however, we did more repairs than just his outdrive for that amount. The reason we replaced the one outdrive was because it was damaged. Before replacing it, we gave him the option of purchasing an "After Market Ourdrive" or an "Original Brand New Outdrive", he chose the "After Market Unit". Before we returned his boat to him we river tested his boat on three separate occasions here at our boatyard. When we arrived at his marina we tested the boat with Mr. and at that time of testing he was very satisfied with the service we had performed. I don't know how three months later he feels that we damaged his boat. Even though we do not feel that we caused the issues with his boat we did offer him a credit.

Sincerely

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Address: 11478 W Eight Mile Rd, Stockton, California, United States, 95219-8751

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+1 (209) 334-2148

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