Pacific Capital Finance

we've reached out to the customer to find a resolution to this complaintWe have yet to hear back, so we will attempt to contact them again

Thank you for bringing this to our attentionPlease contact us at (949) 424-6200, so we can help amend this situationWe would like to speak to you about your experience, so we can find a resolution that is acceptable for both parties involvedWe are confident that we can find a solution and provide you with the positive customer experience that you are looking for

Hello [redacted] ,I appreciate the follow upThis has recently come to my attentionWe are in the process of working with these customers directly to resolve the complaintsWe will make sure to handle this in a timely manner and keep you updated on the statusWe are looking to come to a conclusion on these by the end of next weekThank you

We are committed to maintaining 100% customer satisfaction in all areas of our business, which is why we have such a good reputation while funding a high volume of business, all of our testimonials speak for themselves. However, certain circumstances occasionally negate our ability to
complete a transaction, as we have learnedPacific Capital Finance could have easily fulfilled the agreement that was formed with Your *** *** *** * ***, if they didn’t pledge collateral to secure funding under pretensesThe customer pledged collateral which they promised us both verbally and in writing that it all carried a combined value of $200k+, which is enough collateral to secure the amount they requested ($75k). We felt comfortable with this structure and issued documents to move forwardA final review was conducted on the file prior to funding, which was when we discovered that the collateral was excessively inflatedAt this point, we addressed these concerns to the customer and told them that they will be required to provide us with more verification documents on the collateral to proceed and we will also have to physically inspect the collateral before releasing any funds to themAt this point, the owner of the company immediately became extremely hostile, uncivil, and irrationalThe owner of the company proceeded with imposing criminal death threats and derogatory insults, which is completely unacceptableThe owner of the company even stated "it doesn't matter if the collateral is worth less then they promised, deposit the $75k into their account now!" Even though we found this customer to be fraudulent and violent, we gave them the benefit of the doubt and followed through with securing a working capital offer of $30k that was based off the true values of the collateralNot only was a resolution made by offering updated terms based off the true values of the collateral, we also made an exception to our anti-fraud policy and approved a refund of $2,for Your *** *** *** * ***. We initially approved them for a full refund of the $1,payment but we made a special exception and decided to credit them half of the processing fee as well. On Tuesday (August 30th 2016), we called the owner of the company and attempted to confirm that whether or not the proposed exceptional refund of $2,was satisfactory to them and he started demanding a full refund “plus interest” and followed up with more death threats and derogatory insultsOddly, a few moments after we spoke to the owner of the company, his grandson sent us an email confirming that the refund of $2,is acceptable, but only if we get it processed and mailed out by the end of the weekAs a company, we found this irrational and uncivil behavior unacceptable, so we responded with a conditional settlement agreement to clear the refund, in order to insure the dispute was legally resolved in writingAll we asked for them to do was deliver us an executed copy of the settlement agreement, so we can go ahead and send them a cashier’s check of $2,This was a simple and understandable requirement to clear the refund, given the provided circumstancesThe customer refused to sign the agreement and stated that someone else can call them if we have a problem with them not wanting to sign itWe then stated that they should not have an issue with signing the settlement agreement if they are truly satisfied with our resolution of approving a $2,300.00/$2,refund. Surprisingly, the customer’s grandson responded with malicious threats on Friday (September 2nd, 2016) and insisted that we send them the approved refund of $2,without the settlement agreement being signedThe customer's grandson threatened that if we don't deliver the approved refund of $2,by the following Tuesday (September 6th, 2016), they will proceed with filing complaints, which of course we sensed that there intent was to post misleading complaints (as they did)At this point, we decided to stand firm on our legal process to settle this and waited for them to return an executed copy of the settlement agreement, since it was already in their hands, it has been reviewed and they even stated that a refund of $2,300.00 was acceptable to themWe felt they would come around to it and opt into settling it in a civil manner by signing the settlement agreement after Labor Day Weekend, but they took this route insteadIt even stated in the settlement agreement, that the refund of $2,300.00 will be mailed out no later than three business days, after we receive an executed copy. Oddly, the customer's grandson posted these complaints without addressing the sole reason of why we could not fulfill the agreement, which was simply due to the fact that that we found this customer to be fraudulent (as our evidence proves). Allow us to add clarity to the grandson’s irrelevant statements regarding both the owner of the company and the owner’s wife (his grandparents), as they should not be classified as “elderly people that don’t know any better”The owner of the company and his wife are company executives that have managed to run an operation since and are obviously coherent enough to currently oversee the business’s day to day operations. We support the Equal Credit Opportunity Act and work with customers of all ages, which are satisfied with our products, services, terms, and reliabilityThis is not a case of our company “preying on elderly people that don’t know any better”This is a case of a business owner attempting to secure working capital under pretenses and not taking responsibility for his own actions after being detected. To address the irrelevant statements regarding how many registered employees our company has, that's because we never updated our company profile with the RevDex.com since we became accredited, so feel free to confirm the up to date employee count as of now. At this point, our formed resolution is to fund the $75k contract once the customer contacts us with the willingness to pledge free and clear collateral that carries a value of $200k. If the customer refuses to legitimately pledge $200k worth of free and clear collateral as they initially promised, we could go ahead and fund the updated offer that is based off the true values of the collateralIf we fund the updated offer of $30k, the customer would actually qualify for a refund of the unused portion of the payment that is not applied to the lesser amount that is fundedOtherwise, we will have no other option but to honor the legally binding contract that the customer signedAt the end of the day, the customer breached the contract and attempted to obtain capital under pretensesIf the transaction was funded as is, our capital investment would have been placed in jeopardy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Pacific Capital Finance has not contacted us and offered a resolution to our complaint. They still have not returned our check for $
Regards,
*** ***

Thank you for addressing this matter with us. We are committed to maintaining a 100% customer satisfaction rating in all areas of our business, which is why we have such a good reputation while funding a high volume of business, all of our testimonials speak for themselves. However, certain circumstances occasionally negate our ability to complete a transaction, as we experienced in this specific matterMr*** from *** *** * *** applied to secure funding for a *** *** under fraudulent pretensesInitially Mr*** applied under a newly formed entity name, *** *** Systems, LLCAfter verifying their credit and the collateral information, we requested to see recent copies of bank statements to confirm that this entity is operatingAt this point, Mr*** stated that his new company is not producing any revenue yet, but he does own another company that is currently producing revenueProviding that the recently formed entity did appear strong enough to take on any debt, we suggested that Mr*** utilizes a *** *** Guarantee program by using *** *** * ***s financial strength to cosign for the newly formed entityMr*** agreed to those conditions, so we executed an Equipment Lease Agreement to proceed. A final review was conducted prior to completion of the file, along with a UCC filing search to make sure that the equipment being pledged for collateral did not have any existing liens from other creditorsWe actually found existing business tax liens and an extensive history of tax liens, so we found it unusual that Mr*** did not have any present tax liens and zero derogatories on his credit. At this point we requested that Mr*** proves that he owns *** *** * *** only to find out that Mr*** in fact has 0% ownership of *** *** * *** Mr***'s wife was actually the sole owner of the company, and refused to be involved in the transaction when we requested to add her onto the dealWe told Mr*** that we will need to add the actual owner of the company to the file prior to moving forward because he does not have legal ownership of the company as he initially presentedRather than complying with our reasonable request, Mr*** proceeded with yelling at the representative that he was working with, demanding to cancel the transaction and refund the security deposit or we can fund the deal as isPacific Capital Finance cannot and will not fund a transaction without having legitimate company ownership involved in the transactionThese deliberate fraudulent actions from *** *** * *** and Mr*** would have put our investment and capital at risk in the case of a default if this was not detected. If *** *** & *** would like to provide us with the required ownership information and cooperate with our legal guidelines, we would be glad to work with them again

[redacted]. We were in process of giving our response in regards to this complaint(filed on March 1st) a few weeks ago, but the customer had reached out to us on March 31st, in an attempt to yet again move forward to complete the process. We...

would like to respectfully request an extension for 2 weeks, so we can continually resolve this directly with the customer. I will keep you updated on the progress. Let me know if you have any questions. Thank you.[redacted]

Thank you for bringing this to our attention. Please contact us at (949) 424-6200, so we can help amend this situation. We would like to speak to you about your experience, so we can find a resolution that is acceptable for both parties involved. We are confident that we can find a solution and provide you with the positive customer experience that you are looking for.

[redacted]/Mr. [redacted] applied for funding with us back on May 3rd of this year, and decided to move forward on May 30th. Prior to funding, it came to light the customer had applied and received an advance from another establishment on May 9th, without ever expressing this to any...

representative here at Pacific Capital Finance. It should be further noted that the customer had additional falsified information on his application, including his time in business and lied about the fact that he had other business loans/advances out as well. It became clear his intention was to get funding through both institutions at the same time, to hide the additional debt his business was taking on. The amount of debt a customer/business has always makes a difference in any offers from funding establishments throughout the finance industry.     We immediately brought this to the customer’s attention, to which he started acting uncivil, sending demeaning and unprofessional emails to the representative working on the file and posted a defamatory review and complaint with the Revdex.com. He didn’t even bother expressing any concerns or asking for a refund prior to doing this type of action in such haste. Mr. [redacted] then proceeded with threatening to tarnish our reputation, and let us know via email that he would orchestrate a media campaign spreading libelous posts about us. We have multiple references, happy customers, online testimonials and assets that have been under our business name from equipment we have leased out to customers previously to further prove Mr. [redacted] is illegally spreading lies about us. At this point, we could no longer work with Mr. [redacted] and Willco Technologies because of said fraudulent activity, and decided to come in good faith and attempt to refund him the full processing fee as long as he admitted to his faults and cease from anymore libelous posts, even though our resources were wasted in his attempt to commit fraud. The customer didn’t accept this offer and told the representative that he was going to continue to defame us online, all the while sending taunting and insulting emails to multiple representatives here. He eventually made an admission of guilt in regard to falsifying his application, which he admitted in email format (we can also provide proof of this to a representative of the Revdex.com to further clarify this situation). Not only this, the customer said he would frame a representative here for his fraudulent application, which is illegal and appalling behavior. To make a long story short, this complaint shows Mr. [redacted] intentions to harm our reputation with lies falsely stated as facts, this is even more obvious noting how the customer didn’t explain of any experience or process that had occurred. We attempted to come in good faith and refund him, but he refused to admit to his faults and agree to stop the cyber harassment and defamation. This resolution is still available to customer, if he wishes to comply with our reasonable request. Here at Pacific Capital Finance, we want to hear about all experiences from our customers, just so we can continuously make efforts to improve our customer service and make the funding process as smooth as possible for our customers. We will continue pursuing a resolution that is acceptable for both parties involved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],I appreciate the follow up. This has recently come to my attention. We are in the process of working with these customers directly to resolve the complaints. We will make sure to handle this in a timely manner and keep you updated on the status. We are looking to come to a conclusion...

on these by the end of next week. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are not satisfied with Revdex.com closing our complaint, [redacted].We applied for a loan with Pacific Capital & were told that it was approved.We sent a check for $1822.00 as requested. They cashed the check & we neverreceived the loan.Pacific Capital says that they contacted us for resolution. Why would we notwant our money back? They should have proof that they offered us a resolution.If we cannot get the $1822.00 back we still want it published that they cashed thecheck and did not provide the loan.We have the canceled check, they have our money. Is there anything else that we can do?[redacted]

we've reached out to the customer to find a resolution to this complaint. We have yet to hear back, so we will attempt to contact them again.