I am rejecting this response because: We are being forced out of apartment via day notice with no responses to multiple emails to: [redacted] **, president
Please be advised that this complainant is not our customer.Our community name is Shadow Ridge Apartments located at [redacted] ***Should you have any additional questions pleasecontact our office at ###-###-#### Sincerely,Shadow Ridge Management
We just recently took over management and ownership of this community in December I can assure you that the staff at Pacific Capital Management take pride in their work and our resident satisfaction We have responded to your emails and phone calls in a timely mannerWe apologize if the answers we gave are not what you were hoping to hear We have no record of you being overcharged per your resident ledger all charges have been in accordance with your lease agreementIn regards to the noise complaints of your neighbor slamming their door, to our knowledge this issue has been addressed and resolvedOur records indicate that you had called in a work order on 12/14/for a warped patio doorPer your request an appointment was scheduled on 12/24/so that maintenance could inspect the doorAt that time a new door was orderedThe new door was picked up and installed on 1/21/Our policy is that all service requests are addressed immediatelyIf we have to order a new part, or in this case, a new door that due to its specific size had to be special ordered, it can take a couple of weeksRegarding your concern of the marijuana smell, a drug free housing letter was sent to the entire buildingWe also took your concern very seriously and inspected the units of concern at which point, no such activity could be provenLastly, we recommended that you contact local Law Enforcement regarding any illegal drug activity as the documentation is imperative in order for us to determine the source and final resolution in the situationIn regards to transferring apartments, as we informed you previously the same policy holds true for everyone, all applicant as well as transfers must requalify and meet the rental criteria set by Pacific Capital Management
I am rejecting this response because: We are being forced out of apartment via day notice with no responses to multiple emails to: [redacted] **, president
Please be advised that this complainant is not our customer.Our community name is Shadow Ridge Apartments located at [redacted] ***Should you have any additional questions pleasecontact our office at ###-###-#### Sincerely,Shadow Ridge Management
We just recently took over management and ownership of this community in December I can assure you that the staff at Pacific Capital Management take pride in their work and our resident satisfaction We have responded to your emails and phone calls in a timely mannerWe apologize if the answers we gave are not what you were hoping to hear We have no record of you being overcharged per your resident ledger all charges have been in accordance with your lease agreementIn regards to the noise complaints of your neighbor slamming their door, to our knowledge this issue has been addressed and resolvedOur records indicate that you had called in a work order on 12/14/for a warped patio doorPer your request an appointment was scheduled on 12/24/so that maintenance could inspect the doorAt that time a new door was orderedThe new door was picked up and installed on 1/21/Our policy is that all service requests are addressed immediatelyIf we have to order a new part, or in this case, a new door that due to its specific size had to be special ordered, it can take a couple of weeksRegarding your concern of the marijuana smell, a drug free housing letter was sent to the entire buildingWe also took your concern very seriously and inspected the units of concern at which point, no such activity could be provenLastly, we recommended that you contact local Law Enforcement regarding any illegal drug activity as the documentation is imperative in order for us to determine the source and final resolution in the situationIn regards to transferring apartments, as we informed you previously the same policy holds true for everyone, all applicant as well as transfers must requalify and meet the rental criteria set by Pacific Capital Management