Pacific Coast Auto Detail

Hi BBB A little taken back to have received this email when I had responded 2 weeks ago and included pictures with my response. Anyways, we did have the opportunity to work on [redacted] GTR but did not scratch the seat. There are 2 imperfections in the leather which are... discolorations is the dye. NOT a scratch. I have attached pictures of the seat which shows the circular white spot in the leather just above the controls. That is a rub mark not feasible with wiping the dust off. There is an elbow discoloration on the center arm rest, another spot on the proliferated leather and a scratch on the door which Mr. [redacted] is not accusing us of damaging. We have the means to repair anything if damaged but to be responsible for a circular dye imperfection is unreasonable. Wiping the interior with a micro-fiber soft towel will not create all the damages in his car. We value Mr. [redacted] ’s opportunity to wash and perform a color-sand repair on his bumper but this circular white discoloration certainly did not happen while in our care for the 2 hours of service. GTR’s are low profile cars and since Mr. [redacted] wears a gun holster, he needs to realize that either the holster is creating the rub mark or the company which did the modifications to his car damaged it. I do not see the other company creating a wear mark so it must be his gun holster. At this point, we will not be re-dying his leather since we did not damage it. Feel free to contact me if any other info is required. [redacted]

Hi Revdex.com
A little taken back to have received this email when I had responded 2 weeks
ago and included pictures with my response.
 
Anyways, we did have the opportunity to work on [redacted] GTR but did not scratch the seat. There are 2 imperfections in the
leather which are...

discolorations is the dye. NOT a scratch.
 
I have attached pictures of the seat which shows the
circular white spot in the leather just above the controls. That is a rub mark
not feasible with wiping the dust off. There is an elbow discoloration on the
center arm rest, another spot on the proliferated leather and a scratch on the
door which Mr. [redacted] is not accusing us of damaging.
We have the means to repair anything if damaged but to be
responsible for a circular dye imperfection is unreasonable. Wiping the
interior with a micro-fiber soft towel will not create all the damages in his
car.
 
We value Mr. [redacted]’s opportunity to wash and perform a
color-sand repair on his bumper but this circular white discoloration certainly
did not happen while in our care for the 2 hours of service.
 
GTR’s are low profile cars and since Mr. [redacted] wears a gun
holster, he needs to realize that either the holster is creating the rub mark
or the company which did the modifications to his car damaged it. I do not see
the other company creating a wear mark so it must be his gun holster.
 
At this point, we will not be re-dying his leather since we
did not damage it.
 
Feel free to contact me if any other info is required.
 
[redacted]