Pacific Coast Escrow

Attn: Bertha Bejarano Property Address: [redacted] ***, La Quinta, CA In response to your letter dated June 5, 2017, please be advised that we have responded to Ms [redacted] on several occasionsAs you can see per the attached Exhibit A you received from the consumer, her concerns were covered in the explanationsPacific Coast Escrow Corpis licensed and regulated by the State of California, Department of Business OversightHer first complaint was to my office, the second complaint was to the Department of Business OversightWe responded and they have received a copy of the response as requiredThe DBO has taken NO actionsIf you check the requirements by the DBO under The Escrow Law you will notice the stringent requirements for our Industry however, our regulator does not regulate escrow feesIt is not acceptable to the DBO for a licensed escrow agent to advertise feesWe do not advertise our fees nor do we ever give " senior" discountsWe never quoted her a final escrow fee, nor did we quote her a specific discount of any kindWhat was stated to her by me was that our Company does not give Senior discounts but I would discount the fileThe file was discountedSince the Buyer was getting a loan lenders do not like to see discounts as a line item so I just did not charge her many fees that a Seller should have paidThis transaction was processed in accordance with all applicable regulations as well as customary customer services Below is what she should have paid for on this file Escrow Fee — 800.001099/storage fee — Franchise Tax Board Fee — 45_Interspousal Deed, PCOR, DTTA fee Payoff ordering/processing — Grant Deed preparation — Federal express is zoned and weighed accordingly- she did have fed ex charges and she was provided the invoices for proofThat amount is not included in the below amount and it was $ TOTAL ESCROW FEES- $1, The actual fees she was charged: Escrow Fee- $1099/storage fee — discounted - $Federal express is zoned and weighed accordingly- she did have fed ex charges and she was provided the invoices for proofThat amount is not included in the below amount and it was $ TOTAL ESCROW CHARGES $ Very truly yours, Pacific Coast Escrow Corporation [redacted] Manager

When I was selling my property the buyers agent recommended a local escrow company that gives senior discounts so I agreedWhen I signed escrow papers and saw the estimated HUD there was a number of charges that I questioned, like the escrow fee of $which is a standard fee for a purchase price of $255k in our area, I asked where the discount was, for which she stated a escrow fee with their company would have been $When I filed a complaint with the Business of Oversight the escrow manager stated that I got a $escrow discount which would have made the escrow fee $985, then in her email to myself she stated that their escrow fee is $for which I got a $discountThe escrow manager is all over the board in her communication to myself not realizing that her story is not straight when it comes to escrow fees and what I was toldI was also charged fees that pertained between title and escrow that I had to pay forThe escrow officer bluntly states in her email to

I am rejecting this response because: This is my final responseMs*** just doesn't get it, it's not about the money but the poor customer service that I received that's what it's about! I would not have been making a complaint if what I was told by the buyers agent, Ms*** and her assistant *** were true this is not something that I could pull out of the blueGood customer service is very important to me as I believe that it builds trustIn reference to Ms.*** response about never having a complaint, sometimes what you don't know can still hurt a company cause if a customer is not happy with the service they just won't go back!

Attn: Bertha Bejarano Property Address: [redacted], La Quinta, CA 92253 In response to your letter dated June 5, 2017, please be advised that we have responded to Ms. [redacted] on several occasions. As you can see per the attached Exhibit A you received from the consumer, her...

concerns were covered in the explanations. Pacific Coast Escrow Corp. is licensed and regulated by the State of California, Department of Business Oversight. Her first complaint was to my office, the second complaint was to the Department of Business Oversight. We responded and they have received a copy of the response as required. The DBO has taken NO actions. If you check the requirements by the DBO under The Escrow Law you will notice the stringent requirements for our Industry however, our regulator does not regulate escrow fees. It is not acceptable to the DBO for a licensed escrow agent to advertise fees. We do not advertise our fees nor do we ever give " senior" discounts. We never quoted her a final escrow fee, nor did we quote her a specific discount of any kind. What was stated to her by me was that our Company does not give Senior discounts but I would discount the file. The file was discounted. Since the Buyer was getting a loan lenders do not like to see discounts as a line item so I just did not charge her many fees that a Seller should have paid. This transaction was processed in accordance with all applicable regulations as well as customary customer services.  Below is what she should have paid for on this file.  Escrow Fee — 800.001099/storage fee — 65.00 Franchise Tax Board Fee — 45_00 Interspousal Deed, PCOR, DTTA fee 75.00 Payoff ordering/processing — 25.00 Grant Deed preparation — 25.00 Federal express is zoned and weighed accordingly- she did have 2 fed ex charges and she was provided the invoices for proof. That amount is not included in the below amount and it was $64.20  TOTAL ESCROW FEES- $1,035.00   The actual fees she was charged: Escrow Fee- $750.00 1099/storage fee — discounted - $50.00 Federal express is zoned and weighed accordingly- she did have 2 fed ex charges and she was provided the invoices for proof. That amount is not included in the below amount and it was $64.20  TOTAL ESCROW CHARGES $800.00  Very truly yours, Pacific Coast Escrow Corporation [redacted] Manager