Pacific Coast Paint

Complaint: ***
I am rejecting this response because: I'm sorry for all this mess, I just wanted a machine and I cannot afford to make payments on something that did not work The repair process took longer than was unreasonable I have had NO messages left at my business contact number, and I would be glad to turn over all my phone logs to show it Calling and hanging up, and then expecting me to go though missed calls and return them is not something I would even expect of PCS I have had no messages on my personal cell phone, which was my point of contact number with your tech dept and they had no problems reaching me I even asked the techs to have 'the owner' call me, hoping to receive assistance in explaining to the leasing company the issue with the machineAttached is a snap of the email which I had asked to return it and Richard said funds could be returned and I said I would deliver it to them on the Tuesday 27th, but I did not make it there because of bad weather until the next dayAttached is the email showing you received it.I am physically sick with the stress of this purchase and long struggling problems, please just proceed with a refund as was agreed and I will never bother your business again It would also be very professional of you to contact your promoted business partner and explain to them, as I have, the struggle with this equipment and ask them to cancel this dealI have enjoyed the service I have had with PSC and have spent close to for supplies from you I have been pleased with your employees and products Things happen, as was said in past correspondence, with is NOT usual and I get that I feel this is a Roland issue not PCS, your techs triedI may have been willing to continue with the efforts if someone would haved made contact with me and offered assistance with your business financing partner, but I got nothing When I returned the machine on the 28thI called on the 2nd to find out what was going onThe tech explained he had ordered all the wiring harnesses that worked in conjunction with the heater and they had arrived that very day and he was doing the work on it as we spoke, and it would be ready the next day and someone would contact me tomorrow to make arrangements I know you said a new heater was ordered, so I suspect that after he installed the wiring it would not work still at that point a heater was orderedI waited until the 5th of January and still heard nothing from PCS and at that point sent the final emailI did not received any contact from PSC until January 20th !!!! At that point Richard email me and said he would like to bring the machine back to meJohn, I have never received a email from you through all of this, nor have I ever spoken with youWhen I ask for your help, you were on vacation and your employees said you would call me when you returnedPlease just proceed with the return Thank you, *** ***12/23/16tome I understand and appreciate your patience. I don't see a problem with refunding your money.Once we have had time to look at the printer and fix it, we can give you a callOr if you prefer, we'll keep watch for another referb.In either case, I will make sure it works before I leave here, then I'll deliver and make sure it works at your place!Again, thank you for your patience and kindness with this!
Sincerely,
*** ***

We would love to buy back [redacted]'s factory refurbished BN-20.  The problem is [redacted] has a contract to lease from the owner of the BN-20, Time Payment Corp.  I talked to the independent lease agent Jeff B** and he told us there is no negotiating with Time Payment Corp. until all due payments are current.Our best advise to [redacted] at this moment is to take possession of the BN-20 and make some money with it.  Her BN-20 will be worth the $6995 we sold it for for the first year and we would be willing to buy it back for that until such time that Roland lowers the list price of the BN-20 (there is no plans for price reduction that we know of at this time).  I don't think it makes any difference to Time Payment Corp. that her BN-20 is in our possession just because she refuses delivery.  We have contacted Roland DGA and they don't think the repair time was excessive and has not agreed on any compensation.Kind Regards,John R[redacted]

The short story is [redacted]'s factory refurbished printer arrived with a defective heater.  It would work fine with ambient temperatures 65 degrees and above.  Once we figured out why it wouldn't work only in her location the heater was replaced.  We have offered to give her a free...

set of inks ($334.75 value) and delivery.            [redacted] leased the factory refurbished ($1500 discount) Roland BN-20 printer 9/16/16 with the help of our local independent leasing agent Jeff B**.  Jeff enlisted Time Payment Corporation to purchase the BN-20 and accept payments from [redacted].  We have absolutely no relationship with Time Payment Corporation.  [redacted] picked up the printer from our location a short time later and we didn't hear from her again until she had questions about setting it up 10/26/16.  Sometime around the second or third week of November we tried to help get her printer operating during a couple days over the phone.  We had no success over the phone so we made a (free) service call to her location (Prineville).  Exceptionally adverse weather conditions delayed some of the process impeding our travel over the mountain passes and closure of our office.  We couldn't get the printer to work at her site, so we took it back to our shop (Portland).  It worked fine, so we thought it must be her computer.  [redacted] came to Portland, brought her computer and everything worked fine.  She took it home and it would not work.  A week or two later [redacted] brought it to Portland on her way to see friends and said she didn't want it anymore.  We explained that the leasing company owned it and she would have to make arrangements with them.  My technicians discovered the defective heater, ordered the part and it arrived about a week later (no heaters in the US).            [redacted]'s BN-20 has been fully repaired for many weeks now and she does not return our calls and emails to deliver it back to Prineville.  We are still offering a free set of inks and will include print media to help compensate [redacted].   Kind Regards,   John R[redacted]