Pacific Coast RV

Great company to deal withTreats customers like familyGreat prices and quality serviceHighly recommendGreat experience!

To Whom it may concern [redacted] & [redacted] L [redacted] purchased there 26E Flair from Pacific Coast RV December 18th They took delivery on Jan 4th at the time of the walk thruit became apparent that the bedroom slide was malfunctioning we diagnosed that it was a control box for the slideWe did not have that part in stock it needed tobe orderedAt that time we showed Mr L [redacted] how to override it to get slide in and outTo make it more convenient we arranged for them to set an appointment at our Atascadero location once the part arrivedUpon them scheduling with our Atascadero store they were told that the work would be completed at the end ofthe dayThe part was installed as well as there cabinet doorThe motorhome they purchased was a 26E that model number represents the interior length of the motorhomedoes not take into account the bumpers and ladderMr and Mrs L [redacted] were previous RV owners and were aware of thisWhen the motorhome originally left our Lompoc location everything was in working order other than the need for bedroom slide controller and a cabinet doorUnfortunately due to the nature of an RV once it is used a couple times things need to be fined tuned it is a house on wheelsthe other issues they have experienced are mostly chassis relatedWe do no chassis work and Mr and Mrs L [redacted] were aware that they would have to take it to a Ford store for thoseMr and Mrs L [redacted] have not been back to our dealership since January 28th not sure how to address the rest give me a call

Complaint: I am rejecting this response because:The company never told me they can't do the repairs at my home addressIn fact if that is the case they had already had a couple men out to do the repairs which were not done correctlySo if they can't do the repairs at my home why did they attempt to repair it in my driveway? I have been waiting at home for appointments with C [redacted] and will get a call a day later saying sorry he has been really busyWhat about a call while I am waiting to say "sorry I'm not going to make it"? I have still not got the trailer repaired, C [redacted] has not been back out to review the attempted repairs, and the trailer has been sitting not being used because of faulty repair attemptI am Very UNHAPPY with Pacific Coast RV and Will NOT recommend them to anyoneI have been told by C [redacted] that he is too busy to keep up with all his work and if that is the case they need to get extra employeesAt this point I would like them to buy the trailer back for purchase price and I will be done with their company and not have to deal with this stress anymoreIt is making me ill to have to pay for a trailer and not be able to enjoy it or get it fix properly Regards, R [redacted]

WE HAVE BEEN TALKING TO OUR CUSTOMER AND WE ARE WORKING CLOSELY WITH HIM TO ENSURE THAT ANY REPAIRS NEEDED ARE TAKEN CARE OF IN A TIMELY MANNER.OUR CUSTOMERS ARE VERY IMPORTANT TO OUR COMPANY AND IT'S EMPLOYEES OUR DOOR IS ALWAYS OPEN

Complaint: I am rejecting this response because: Received your letter dated May They must think I am stupid regarding 26EI told them to measure the overall lengthSo when they said 26' I said okI knew the measure of would fitAfter getting it home in the shop I couldn't close the doorI measured it myself and came up with 28' 6" overallThey state 'when the motorhome originally left our Lompoc location everything was in working order other than the slide' When we left Lompoc, when the headlights were turned on and put on high beam, on the right side it was hitting the top of the power poles on the left side of the roadGot home noticed right bulb hanging out of the socketI put it back and it would not tighten and could not reach it, so when we had it back in Atascadero to get the slide out motor replaced, I asked the mechanic to check itHe didTurn light on coming back home and noticed they were out of adjustmentTook it to Hamilton's Auto Technicians, phone ###-###-####, in Porterville to get them adjustedThey said they couldn't because both light brackets were brokent The first trip taken after Atascadero was to Goletta for Uncles Birthday we noticed that the AC was not coolingTook it to the same mechanic at Hamilton's when we got homeHe told me there was NO OIL or FREON in the systemThey filled the system tested for leaks, and found noneThe left clearance lights not working, battery was corroded and would not hold chargeNoticed we had lost propane, took it to the propane dealer, they said who ever filled it didn't tighten bleeder valveThere was NO operation manual for the vehicle and they stated they would get one for usTo date they have NOTOn the way home from Lompoc I stated to my wife that it sure drove wriggly in the rearI took it to Ford in Bakersfield they said tire pressure was low, I will take blame for not checking the tires, as I figured the dealer would have check them before saying it was ready for us to pick it upTook a trip recently, to Arizona, before coming home, checked the tires and the one that had been low, was flatTook it to a tire shop and the reason for the low tire was a nailThe reason we never went back to Lompoc since Janis I tried calling on 1-15-to Scott at 4:p.mand he didn't return my callCalled again on 1-16-16, 9:a.mhe didn't return the callTried to talk to mechanic there on 1-16-16,11:a.mdidn't call backCalled 1-16-16, p.mgot will call back too busyStill on 1-18-didn't get a call as they said they wouldThey said that they would get (manual) or do something and never doSo this is why I never went backFeb12, called [redacted] at Atascadero about a operation manual and he never did get one either Regards, [redacted] & [redacted] L [redacted]

Complaint: I am rejecting this response because:Received your letter dated May They must think I am stupid regarding 26EI told them to measure the overall lengthSo when they said 26' I said okI knew the measure of would fitAfter getting it home in the shop I couldn't close the doorI measured it myself and came up with 28' 6" overall.They state 'when the motorhome originally left our Lompoc location everything was in working order other than the slide' When we left Lompoc, when the headlights were turned on and put on high beam, on the right side it was hitting the top of the power poles on the left side of the roadGot home noticed right bulb hanging out of the socketI put it back and it would not tighten and could not reach it, so when we had it back in Atascadero to get the slide out motor replaced, I asked the mechanic to check itHe didTurn light on coming back home and noticed they were out of adjustmentTook it to Hamilton's Auto Technicians, phone ###-###-####, in Porterville to get them adjustedThey said they couldn't because both light brackets were brokent The first trip taken after Atascadero was to Goletta for Uncles Birthday we noticed that the AC was not coolingTook it to the same mechanic at Hamilton's when we got homeHe told me there was NO OIL or FREON in the systemThey filled the system tested for leaks, and found none.The left clearance lights not working, battery was corroded and would not hold chargeNoticed we had lost propane, took it to the propane dealer, they said who ever filled it didn't tighten bleeder valve.There was NO operation manual for the vehicle and they stated they would get one for usTo date they have NOT.On the way home from Lompoc I stated to my wife that it sure drove wriggly in the rearI took it to Ford in Bakersfield they said tire pressure was low, I will take blame for not checking the tires, as I figured the dealer would have check them before saying it was ready for us to pick it upTook a trip recently, to Arizona, before coming home, checked the tires and the one that had been low, was flatTook it to a tire shop and the reason for the low tire was a nail.The reason we never went back to Lompoc since Janis I tried calling on 1-15-to Scott at 4:p.mand he didn't return my callCalled again on 1-16-16, 9:a.mhe didn't return the callTried to talk to mechanic there on 1-16-16,11:a.mdidn't call backCalled 1-16-16, p.mgot will call back too busyStill on 1-18-didn't get a call as they said they wouldThey said that they would get (manual) or do something and never doSo this is why I never went back.Feb12, called [redacted] at Atascadero about a operation manual and he never did get one either Regards, [redacted] & [redacted] L [redacted]

Thank you for a great experience!

Complaint: I am rejecting this response because: The company never told me they can't do the repairs at my home addressIn fact if that is the case they had already had a couple men out to do the repairs which were not done correctlySo if they can't do the repairs at my home why did they attempt to repair it in my driveway? I have been waiting at home for appointments with C [redacted] and will get a call a day later saying sorry he has been really busyWhat about a call while I am waiting to say "sorry I'm not going to make it"? I have still not got the trailer repaired, C [redacted] has not been back out to review the attempted repairs, and the trailer has been sitting not being used because of faulty repair attemptI am Very UNHAPPY with Pacific Coast RV and Will NOT recommend them to anyoneI have been told by C [redacted] that he is too busy to keep up with all his work and if that is the case they need to get extra employeesAt this point I would like them to buy the trailer back for purchase price and I will be done with their company and not have to deal with this stress anymoreIt is making me ill to have to pay for a trailer and not be able to enjoy it or get it fix properly Regards, R [redacted]