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Pacific Coast Textiles

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Pacific Coast Textiles Reviews (11)

Dear sirs, Basically this is what happened:-Incorrect product was shipped for an order from our customer [redacted] We are a third party warehouse for [redacted] .-Customer complained and incorrect replacement was sent!-Customer was very unhappy and did not accept that it could be human error and put phone down.Amrapur advised her to make her claim for a refund from [redacted] and we never heard back! Sincerely, [redacted]

Hi there This is in response to your enquiry for a customer complaint (ID [redacted] ) about a soiled comforter that she claims she bought from [redacted] ***.We spoke with the customer Ms [redacted] today at about PM and she said that she bought it back in January of and never opened it until April 2015.When she saw the stains on the comforter she donated the comforter to [redacted] (we would have preferred a return to us) and requested a full refund from [redacted] ***, which she received promptly from [redacted] ***.She does not want to purchase another item for now because she already bought another comforterAt our end we want to assure Revdex.com that we are a reputed A+ online seller for last years and have been selling on [redacted] **, [redacted] , [redacted] , [redacted] , [redacted] , [redacted] ect., we sell brand new merchandise and we keep a very strict quality control at factory level.Although it is not possible to open and check each item at distribution level in USA because of certain cost factors, we do open merchandise randomly and only after satisfactory standards pass the merchandise for shipping.We will apply more random checking for our incoming containersThanks Thank You & Good Day, [redacted] *** Manager EDI

Hi there
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This is in response to your enquiry for a customer complaint (ID ***) about a soiled comforter that she claims she bought from *** ***We spoke with the customer Ms*** *** today at about PM and she said that she bought it back in January of and never opened it until April When she saw the stains on the comforter she donated the comforter to *** (we would have preferred a return to us) and requested a full refund from *** ***, which she received promptly from *** ***She does not want to purchase another item for now because she already bought another comforter
At our end we want to assure Revdex.com that we are a reputed A+ online seller for last years and have been selling on *** **, ***, ***, ***, ***, *** ect., we sell brand new merchandise and we keep a very strict quality control at factory levelAlthough it is not possible to open and check each item at distribution level in USA because of certain cost factors, we do open merchandise randomly and only after satisfactory standards pass the merchandise for shippingWe will apply more random checking for our incoming containersThanks
Thank You & Good Day,
*** *** Manager EDI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Lies, lies, liesOf course they ignore the fact that they screwed up my order twice, that they suggested I keep (and continue to pay) for the two ugly blankets they sent me even though I said I did not want themThe person who replied is definitely NOT the person I spoke to EITHER time I calledNot sure how they are tied into this? Obviously if they are out of stock they sent MY blanket (TWICE) to other people, so there has to be multiple screwups- what are the chances of that happening TWICE to the SAME PERSON when the name of the blanket is STAMPED ALL OVER THE BOX? They addressed ZERO issues- including why I was charged tax for an order that was shippping from out of state; which againis ILLEGAL.
Regards,
*** ***

Dear sirs,We realise that incorrect products were sent out and we now do not have the item in stock.The best that can be done for the customer is for her money to be refunded.The money was paid to *** and therefore the request has to go to ***.We on our part will inform *** for her to get the refund.Sincerely, *** ***

Dear sirs,
We realise that incorrect products were sent out and we now do not have the item in stock.The best that can be done for the customer is for her money to be refunded.The money was paid to [redacted] and therefore the request has to go to [redacted].We on our part will inform [redacted] for her to get the refund.
Sincerely,
 
[redacted]

Dear sirs, Basically this is what happened:-Incorrect product was shipped for an order from our customer [redacted] . We are a third party warehouse for [redacted].-Customer complained and incorrect replacement was sent!-Customer was very unhappy and did not accept that it could be human error...

and put phone down.Amrapur advised her to make her claim for a refund from [redacted] and we never heard back! Sincerely, [redacted]

Hi there This is in response to your enquiry for a customer complaint (ID [redacted]) about a soiled comforter that she claims she bought from [redacted].We spoke with the customer Ms. [redacted] today at about 12.40 PM and she said that she bought it back in January of 2015 and never...

opened it until April 2015.When she saw the stains on the comforter she donated the comforter to [redacted] (we would have preferred a return to us) and requested a full refund from [redacted], which she received promptly from [redacted].She does not want to purchase another item for now because she already bought another comforter. At our end we want to assure Revdex.com that we are a reputed A+ online seller for last 10 years and have been selling on [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] ect., we sell brand new merchandise and we keep a very strict quality control at factory level.Although it is not possible to open and check each item at distribution level in USA because of certain cost factors, we do open merchandise randomly and only after satisfactory standards pass the merchandise for shipping.We will apply more random checking for our incoming containers. Thanks Thank You & Good Day,     [redacted].      Manager EDI

Dear sirs,
 
Basically this is what happened:
-Incorrect product was shipped for an order from our customer [redacted] . We are a third party warehouse for [redacted].
-Customer complained and incorrect replacement was sent!
-Customer was very unhappy and...

did not accept that it could be human error and put phone down.Amrapur advised her to make her claim for a refund from [redacted] and we never heard back!
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Lies, lies, lies. Of course they ignore the fact that they screwed up my order twice, that they suggested I keep (and continue to pay) for the two ugly blankets they sent me even though I said I did not want them. The person who replied is definitely NOT the person I spoke to EITHER time I called. Not sure how they are tied into this? Obviously if they are out of stock they sent MY blanket (TWICE) to other people, so there has to be multiple screwups- what are the chances of that happening TWICE to the SAME PERSON when the name of the blanket is STAMPED ALL OVER THE BOX? They addressed ZERO issues- including why I was charged tax for an order that was shippping from out of state; which again... is ILLEGAL. 
Regards,
[redacted]

Review: I purchased a Kiana comforter from Pacific Coast Textiles in January for my new home. I purchased it through a site called [redacted] where you can get discounted merchandise. It was advertised by Pacific Coast Textiles for 59.99 on the site as a discounted item, but advertised as a new in package. I purchased the item and waited to open it until spring. I opened the package for the first time on 4/23/2015. When I opened it I noticed some discoloration on one edge. As I began examining the item I noticed significantly more stains like it was stained with chocolate or stain or human feces. I looked very closely at it and saw multiple stains. I decided to try to wash it and see if it came out, they were still there and I noticed even more as I looked even more closely. This was supposed to be brand new in package. It is definitely not that and I believe it was used, returned, repackaged and sold on the discount. False advertising is not becoming to any business and I believe they definitely were guilty of false advertising. I have notified [redacted]. I have notified Pacific Coast through [redacted]. I have demanded a refund, but I want it noted that this company is selling "new" merchandise that is definitely not new.Desired Settlement: I have notified pacific coast I want a full refund of my money through the [redacted] site. I will never shop from them again.

Business

Response:

Hi there This is in response to your enquiry for a customer complaint (ID [redacted]) about a soiled comforter that she claims she bought from [redacted].We spoke with the customer Ms. [redacted] today at about 12.40 PM and she said that she bought it back in January of 2015 and never opened it until April 2015.When she saw the stains on the comforter she donated the comforter to [redacted] (we would have preferred a return to us) and requested a full refund from [redacted], which she received promptly from [redacted].She does not want to purchase another item for now because she already bought another comforter. At our end we want to assure Revdex.com that we are a reputed A+ online seller for last 10 years and have been selling on [redacted] ect., we sell brand new merchandise and we keep a very strict quality control at factory level.Although it is not possible to open and check each item at distribution level in USA because of certain cost factors, we do open merchandise randomly and only after satisfactory standards pass the merchandise for shipping.We will apply more random checking for our incoming containers. Thanks Thank You & Good Day, [redacted]. Manager EDI

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Description: Home Decor, Accessories & Gifts - Online Retailer

Address: 12621 Western Ave, Garden Grove, California, United States, 92841

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