[redacted] , Thank you for taking the time to write us regarding your experience with our company After having looked through your order, we would like to respond to your complaint Unfortunately our manufacturing team was unable to produce the custom capitals and bases you purchased within our lead timeWe are very sorry for the delayed shipmentWhile we do strive to ship all orders within our quoted lead time; unfortunately some items do require extra manufacturing timeYour shipping fee is being refunded to your credit card as a courtesy for the delayIf you have any questions please feel free to contact our customer service team Thank you / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm through with them A credit on a future purchase is not acceptable since I have no desire to ever shop on their site again You can go ahead at close the complaint if you want, I'm going to take it up with my credit card company I don't want to even communicate with these people anymore Regards, [redacted]
Good Afternoon, Thank you for taking the time to write us regarding your experience with our companyAfter reviewing your case notes, I show a replacement item was shipped to you via [redacted] with an estimated delivery of 11/25/ We also will be crediting your original shipping cost back for any inconvenience caused to youPlease let us know if there is anything else we can do for youThank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email saying I had changed my order, which I did notThen when I called to follow up was pressured into a size shutter that is unusableThe customer service I have received since has been unsatisfactory and I'm now stuck with a product that is unusable and out a considerable amount of moneyI'd like a refundI'm happy to st these shutters back Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] placed her order on May 1, The crown moulding was reported as being defected on 5/29/ The customer was offered and accepted a full credit for the defective crown moulding, the case was considered closed between us and Ms [redacted] The customer's son contacted our customer service team on 8/4/requesting to return the baseboard moulding He made no mention of the baseboards being defectiveThe son was emailed the return instructions the same day On 8/24/a second email was sent with the return instructionsThe customer did not reply to either email or return the items as of 9/9/The customer was emailed the case was then considered closed due to no response On 9/23/the customer contacted our customer service team reporting he should not be responsible for shipping the items back because they were defectiveThis was the first time we received any information the baseboard was defectivePer [redacted] terms and polices any damaged or defective items must be reported within hours of delivery receipt, this information is located on our websiteOur customer service team made an exception for Ms [redacted] and offered to ship replacement baseboards or issue a full credit once the items had been returned to our warehouseThe customer was to be provided prepaid shipping labels as well so they would incur any shipping costs for a defective itemThe customer has refused both offers and choose to install the items in their condition In order to resolve this complaint and move forward we will be issuing [redacted] her remaining order total of $1, / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I spent over months and endless hours, inconvenience, and disruption to not only my schedule, but also, to that of my contractor due to the unprofessional manner in which my case was handled[redacted] continued to charge me for merchandise that was never received I asked them repeatedly to request my original signature or contact the shipping company to verify the failure to deliver the product They consistently told me that the product was delivered They had no signature and failed to contact the company to produce one.I believe I am worthy of some additional compensation for all of the endless time invested, mismanagement of my account, and unprofessional manner in which this was (mis) handled[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the 2nd complaint I have filed against this company for the same order placed on May 1st At this time, we ordered $worth of crown molding, $1,worth of baseboards and $of corner moulding for a total of $2,It was delivered to my son's home in [redacted] in mid-May where he was renovating floors of a property he had just boughtAs with any construction project, we had numerous laborers lined up to come in and perform a specific taskAfter painting, the next step was to install the crown moldingWhen they began to install it, they discovered that each piece was a different width at each endWe immediately called [redacted] and explained that we couldn't return the faulty materials and wait for replacements because we couldn't afford to hold up the whole project for thatWe sent them pictures of the mis-alligning crown molding and were offered less than 1/of what we payed as compensationGetting no where with them, I filed my first complaint with this Revdex.comA few days after that complaint, I was contacted by them and given a complete refund for the faulty materialI wrote you at the time to tell you it was resolved to my satisfactionAt that time, I was unaware that all of the baseboards were faulty too since that part of the project hadn't been done yetOnce my son realized that we had the same problem with the baseboards, he sent pictures substantiating that and asked for a refund on them as wellSince then, we have been engaged in countless e-mails with various individuals in Customer Service to again resolve this and they have basically refused to return our moneyTherefore, I plan to take them to Small Claims Court and let the Court decide the matterI have extensive photo and correspondence proof that this company is sadly lacking in integrity by their unwillingness to make this right with usI plan to warn as many people through various means to not order from this company.We ask that the same course of action be taken regarding the baseboard as was taken with the crown moldingWe ask for a complete refund of the $To trick the eye and make these mis-alligned pieces work so as not to hold up our on-going construction project, the installers had to caulk and paint very carefully resulting in hours of extra labor costsAt this juncture, I'm not asking for approximately an additional $to cover those labor costs, but if I'm forced to take it to Court, then I will ask for that as well Regards, [redacted]
Hi [redacted] , We are so sorry to hear you had difficulty cancelling your orderWe have our technical team looking into the issue with our cancellation button on the websiteWe do show your order was cancelled as of 02/26/and your card was never charged.Please let us know if there is anything else we can do for you.Thank you,
We are very sorry for any rudeness you feel you received from our customer service teamWe will definitely be looking into your call with or customer service team Our return policy is available on our website for any customer review under terms and polices, http://www.architecturaldepot.com/help.html#return_policyOur return policy does state the customer will be charged a 20% restocking fee and will be responsible for the return shipping By placing an order on our website or over the phone, you, the customer are agreeing to the terms and polices of Architectural DepotBecause we do strive for 100% customer satisfaction, we will make an exception and have the 20% restocking fee waived on this returnPlease follow the return instructions emailed to youOnce we have received the items a credit will be processed back to your credit card / [redacted] Style Definitions */
Ms [redacted] , Ms [redacted] , We are very sorry you are dissatisfied with your shutters We strive for 100% customer satisfaction always Our shutters do come with a limited lifetime warranty through the shutter manufacturer, [redacted] ***The warranty is available directly from the shutter’s product page; [redacted] As stated in the manufacturer warranty the shutters “are free from manufacturing defects which result in cracking, splitting, and rotting under weather”Under limitation number 5, it is stated fading is not covered under warranty Because the products are warranted through the manufacturer our customer service team is only able to assist with the communication between the customer and manufacturerWe cannot guarantee any product issues not stated on the warranty The manufacturer has offered to have your shutters re painted at no cost if that is something you would like doneOur customer service team is more than willing to assist you with scheduling shipping the shutters to the manufacturer for painting, you can reach our customer service team at [redacted] ext*** / [redacted] Style Definitions */ Ms [redacted] ,
Thank you for taking the time to write us regarding your experience with our company After having looked through your order, I would like to address the complaints madeAn order was placed for (9) pairs of custom vinyl shutters at a 70" height on 7/21/Our customer service team emailed on 8/11/to inform you the manufacturer was unable to produce the shutters at 70" but the shutters could be made at 69" or 71"Later in the day on 8/11/you called in to our customer service team to approve the shutters being made at 71"The shutters were put into production and shipped on 8/15/Unfortunately the shutters were shipped two days after our lead timeWe are very sorry for the delayed shipment and would like to offer you a $credit for any inconvenience the delay in shipping might have caused youThe 70" shutters you choose to purchase are a custom, made to order productWe do not offer returns on any custom items as stated on the product page, http://www.architecturaldepot.com/PVPC.htmlOnce our customer service team was made aware the shutters you choose were not available at exact height ordered they reached out to you to select a new height or cancel the order for a full creditYou choose to have the shutters made at a 71" heightThe new shutter sizes offered were in the exact same custom vinyl shutter style as you orderedThe size change did not make the order custom, this was already an custom non returnable itemI am sorry if you feel you were pressured in choosing the shutters at a 71" height, I can guarantee you that was not the caseIt is in our best interest to have our customer's receive items that work for their projectsA credit of $will be applied to your payment method for the two day delay in shippingYou will receive an email with the credit informationThank you,
HELLO! PLEASE CLOSE THIS COMPLAINT BELOW, THE BUSINESS FINALLY CREDITED ME!!! ALSO WHY CAN'T I CLOSE IT IN THE ACCOUNT! I COULDN'T!!! PLEASE ADVISE? THANKS [redacted] PO Box [redacted] , NY ***
Good Afternoon ***, We were very sorry hear you received a defective itemWe strive to ensure our customers are 100% satisfied with their product/experienceA refund was issued on 7/24/for the defective itemsThe refund was applied to your original form of payment.Please contact our accounting department at 800-294-if you have not received the refund.Thank you,
Mrs [redacted] , We do everything possible to ensure our customers are 100% satisfied with their product/experience, so we are very concerned when a customer reports a lack of response from our customer service teamWe took to the opportunity to review your case and found unfortunately there was simple miscommunication on the amount of the creditThe error has been corrected and your card has been credited the $for your crown mouldingYou will be receiving an email today with the credit information / [redacted] Style Definitions */
[redacted] , Thank you for taking the time to write us regarding your experience with our company After having looked through your order, we would like to respond to your complaint Unfortunately our manufacturing team was unable to produce the custom capitals and bases you purchased within our lead timeWe are very sorry for the delayed shipmentWhile we do strive to ship all orders within our quoted lead time; unfortunately some items do require extra manufacturing timeYour shipping fee is being refunded to your credit card as a courtesy for the delayIf you have any questions please feel free to contact our customer service team Thank you / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm through with them A credit on a future purchase is not acceptable since I have no desire to ever shop on their site again You can go ahead at close the complaint if you want, I'm going to take it up with my credit card company I don't want to even communicate with these people anymore Regards, [redacted]
Good Afternoon, Thank you for taking the time to write us regarding your experience with our companyAfter reviewing your case notes, I show a replacement item was shipped to you via [redacted] with an estimated delivery of 11/25/ We also will be crediting your original shipping cost back for any inconvenience caused to youPlease let us know if there is anything else we can do for youThank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email saying I had changed my order, which I did notThen when I called to follow up was pressured into a size shutter that is unusableThe customer service I have received since has been unsatisfactory and I'm now stuck with a product that is unusable and out a considerable amount of moneyI'd like a refundI'm happy to s
t these shutters back Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] placed her order on May 1, The crown moulding was reported as being defected on 5/29/ The customer was offered and accepted a full credit for the defective crown moulding, the case was considered closed between us and Ms [redacted] The customer's son contacted our customer service team on 8/4/requesting to return the baseboard moulding He made no mention of the baseboards being defectiveThe son was emailed the return instructions the same day On 8/24/a second email was sent with the return instructionsThe customer did not reply to either email or return the items as of 9/9/The customer was emailed the case was then considered closed due to no response On 9/23/the customer contacted our customer service team reporting he should not be responsible for shipping the items back because they were defectiveThis was the first time we received any information the baseboard was defectivePer [redacted] terms and polices any damaged or defective items must be reported within hours of delivery receipt, this information is located on our websiteOur customer service team made an exception for Ms [redacted] and offered to ship replacement baseboards or issue a full credit once the items had been returned to our warehouseThe customer was to be provided prepaid shipping labels as well so they would incur any shipping costs for a defective itemThe customer has refused both offers and choose to install the items in their condition In order to resolve this complaint and move forward we will be issuing [redacted] her remaining order total of $1, / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I spent over months and endless hours, inconvenience, and disruption to not only my schedule, but also, to that of my contractor due to the unprofessional manner in which my case was handled[redacted] continued to charge me for merchandise that was never received I asked them repeatedly to request my original signature or contact the shipping company to verify the failure to deliver the product They consistently told me that the product was delivered They had no signature and failed to contact the company to produce one.I believe I am worthy of some additional compensation for all of the endless time invested, mismanagement of my account, and unprofessional manner in which this was (mis) handled[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the 2nd complaint I have filed against this company for the same order placed on May 1st At this time, we ordered $worth of crown molding, $1,worth of baseboards and $of corner moulding for a total of $2,It was delivered to my son's home in [redacted] in mid-May where he was renovating floors of a property he had just boughtAs with any construction project, we had numerous laborers lined up to come in and perform a specific taskAfter painting, the next step was to install the crown moldingWhen they began to install it, they discovered that each piece was a different width at each endWe immediately called [redacted] and explained that we couldn't return the faulty materials and wait for replacements because we couldn't afford to hold up the whole project for thatWe sent them pictures of the mis-alligning crown molding and were offered less than 1/of what we payed as compensationGetting no where with them, I filed my first complaint with this Revdex.comA few days after that complaint, I was contacted by them and given a complete refund for the faulty materialI wrote you at the time to tell you it was resolved to my satisfactionAt that time, I was unaware that all of the baseboards were faulty too since that part of the project hadn't been done yetOnce my son realized that we had the same problem with the baseboards, he sent pictures substantiating that and asked for a refund on them as wellSince then, we have been engaged in countless e-mails with various individuals in Customer Service to again resolve this and they have basically refused to return our moneyTherefore, I plan to take them to Small Claims Court and let the Court decide the matterI have extensive photo and correspondence proof that this company is sadly lacking in integrity by their unwillingness to make this right with usI plan to warn as many people through various means to not order from this company.We ask that the same course of action be taken regarding the baseboard as was taken with the crown moldingWe ask for a complete refund of the $To trick the eye and make these mis-alligned pieces work so as not to hold up our on-going construction project, the installers had to caulk and paint very carefully resulting in hours of extra labor costsAt this juncture, I'm not asking for approximately an additional $to cover those labor costs, but if I'm forced to take it to Court, then I will ask for that as well Regards, [redacted]
Hi [redacted] , We are so sorry to hear you had difficulty cancelling your orderWe have our technical team looking into the issue with our cancellation button on the websiteWe do show your order was cancelled as of 02/26/and your card was never charged.Please let us know if there is anything else we can do for you.Thank you,
We are very sorry for any rudeness you feel you received from our customer service teamWe will definitely be looking into your call with or customer service team Our return policy is available on our website for any customer review under terms and polices, http://www.architecturaldepot.com/help.html#return_policyOur return policy does state the customer will be charged a 20% restocking fee and will be responsible for the return shipping By placing an order on our website or over the phone, you, the customer are agreeing to the terms and polices of Architectural DepotBecause we do strive for 100% customer satisfaction, we will make an exception and have the 20% restocking fee waived on this returnPlease follow the return instructions emailed to youOnce we have received the items a credit will be processed back to your credit card / [redacted] Style Definitions */
Ms [redacted] , Ms [redacted] , We are very sorry you are dissatisfied with your shutters We strive for 100% customer satisfaction always Our shutters do come with a limited lifetime warranty through the shutter manufacturer, [redacted] ***The warranty is available directly from the shutter’s product page; [redacted] As stated in the manufacturer warranty the shutters “are free from manufacturing defects which result in cracking, splitting, and rotting under weather”Under limitation number 5, it is stated fading is not covered under warranty Because the products are warranted through the manufacturer our customer service team is only able to assist with the communication between the customer and manufacturerWe cannot guarantee any product issues not stated on the warranty The manufacturer has offered to have your shutters re painted at no cost if that is something you would like doneOur customer service team is more than willing to assist you with scheduling shipping the shutters to the manufacturer for painting, you can reach our customer service team at [redacted] ext*** / [redacted] Style Definitions */ Ms [redacted] ,
Thank you for taking the time to write us regarding your experience with our company After having looked through your order, I would like to address the complaints madeAn order was placed for (9) pairs of custom vinyl shutters at a 70" height on 7/21/Our customer service team emailed on 8/11/to inform you the manufacturer was unable to produce the shutters at 70" but the shutters could be made at 69" or 71"Later in the day on 8/11/you called in to our customer service team to approve the shutters being made at 71"The shutters were put into production and shipped on 8/15/Unfortunately the shutters were shipped two days after our lead timeWe are very sorry for the delayed shipment and would like to offer you a $credit for any inconvenience the delay in shipping might have caused youThe 70" shutters you choose to purchase are a custom, made to order productWe do not offer returns on any custom items as stated on the product page, http://www.architecturaldepot.com/PVPC.htmlOnce our customer service team was made aware the shutters you choose were not available at exact height ordered they reached out to you to select a new height or cancel the order for a full creditYou choose to have the shutters made at a 71" heightThe new shutter sizes offered were in the exact same custom vinyl shutter style as you orderedThe size change did not make the order custom, this was already an custom non returnable itemI am sorry if you feel you were pressured in choosing the shutters at a 71" height, I can guarantee you that was not the caseIt is in our best interest to have our customer's receive items that work for their projectsA credit of $will be applied to your payment method for the two day delay in shippingYou will receive an email with the credit informationThank you,
HELLO! PLEASE CLOSE THIS COMPLAINT BELOW, THE BUSINESS FINALLY CREDITED ME!!! ALSO WHY CAN'T I CLOSE IT IN THE ACCOUNT! I COULDN'T!!! PLEASE ADVISE? THANKS [redacted] PO Box [redacted] , NY ***
Good Afternoon ***, We were very sorry hear you received a defective itemWe strive to ensure our customers are 100% satisfied with their product/experienceA refund was issued on 7/24/for the defective itemsThe refund was applied to your original form of payment.Please contact our accounting department at 800-294-if you have not received the refund.Thank you,
Mrs [redacted] , We do everything possible to ensure our customers are 100% satisfied with their product/experience, so we are very concerned when a customer reports a lack of response from our customer service teamWe took to the opportunity to review your case and found unfortunately there was simple miscommunication on the amount of the creditThe error has been corrected and your card has been credited the $for your crown mouldingYou will be receiving an email today with the credit information / [redacted] Style Definitions */