Pacific Historic Parks

Initial Business Response / [redacted] (1000, 8, 2014/04/24) */ Aloha, Thank you for contacting us in regards to Complaint ID#: [redacted] We have contacted the customer and resolved the issue Thank You, -- Online Bookstore Mail Order Clerk ( [redacted] .) Final Business Response The following case has been resolved with the customerAll issues have been settled Final Consumer Response / [redacted] (2000, 17, 2014/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.com!!!

[redacted] Dear Mr [redacted] , I recently received a copy of the Revdex.com complaint you submitted in AugustThere was a delay in it reaching me, as the contact information on file with the Revdex.com is out of date I sincerely apologize for your experience ordering from usWe had been holding your order awaiting a T-shirt that was delayed again and again with the vendor Per the voicemail I left you earlier today, we have gone ahead and refunded you for the rest of your orderOn Aug31, you were refunded $after speaking with Michelle, which covered the [redacted] T-shirt and your shipping chargesWe also shipped the rest of your order that day, which included the coin, the matted photo, and the free T-shirtToday's refund of $covers the rest of your orderIt turns out that the T-shirt we were waiting on is finally back in stock now, and we'd like to send you one in a size XL with our sincere regret for your poor customer service experienceWe hope the full refund and the second free T-shirt makes the situation a little better for youWe appreciate you taking the time to alert us in this matter, and we are taking steps to revise our customer service procedures, especially as they affect our East Coast customers like yourselfSincerely, Elaine S [redacted] Digital Marketing Manager Pacific Historic Parks [redacted] Office: [redacted] Like us on Facebook Confidentiality Notice: The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s)If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibitedIf you have received this email in error, please immediately notify the sender and delete it from your system

Initial Business Response /* (1000, 8, 2014/04/24) */
Aloha,
Thank you for contacting us in regards to Complaint ID#: [redacted]. We have contacted the customer and resolved the issue.
Thank You,
--
Online Bookstore
Mail Order Clerk ([redacted].)
Final Business Response /*...

(1000, 15, 2014/05/15) */
The following case has been resolved with the customer. All issues have been settled.
Final Consumer Response /* (2000, 17, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Dear Mr. [redacted], I recently...

received a copy of the Revdex.com complaint you submitted in August. There was a delay in it reaching me, as the contact information on file with the Revdex.com is out of date.   I sincerely apologize for your experience ordering from us. We had been holding your order awaiting a T-shirt that was delayed again and again with the vendor.   Per the voicemail I left you earlier today, we have gone ahead and refunded you for the rest of your order. On Aug. 31, you were refunded $41.10 after speaking with Michelle, which covered the [redacted] T-shirt and your shipping charges. We also shipped the rest of your order that day, which included the coin, the matted photo, and the free T-shirt. Today's refund of $39.90 covers the rest of your order. It turns out that the T-shirt we were waiting on is finally back in stock now, and we'd like to send you one in a size XL with our sincere regret for your poor customer service experience. We hope the full refund and the second free T-shirt makes the situation a little better for you. We appreciate you taking the time to alert us in this matter, and we are taking steps to revise our customer service procedures, especially as they affect our East Coast customers like yourself. Sincerely,   Elaine S[redacted] Digital Marketing Manager   Pacific Historic Parks [redacted] Office: [redacted]   Like us on Facebook.   Confidentiality Notice:  The information contained in this email and attached document(s) may contain confidential information that is intended only for the addressee(s). If you are not the intended recipient, you are hereby advised that any disclosure, copying, distribution or the taking of any action in reliance upon the information is prohibited. If you have received this email in error, please immediately notify the sender and delete it from your system.