Pacific Life Insurance Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason I am not happy with this response is that there was nothing told to me that there was a 5% fee to get in I told him that it was only going to be there for a few months Time and time again I told him about options express and he seemed to not want to bother with it I don't know what I am to do in this type of situation So, I trusted them because they are the advisers, but did not say there is a 5% fee 5% fee is way too much for this I can make a purchase of basically no fee with a higher return I call this ridiculous I have spoken with him directly twice and his co-worker, now with His manager She said you can't believe what he said You have to read So then why do I need them? I go there for advise not reading for them? So I pay 5%, read for them and then get a lower return This is to much work, plus lose money I can do this myself with actually paying myself for free and not 5% Trust no one I usually am trusting of people but this has topped it I think I'm in a fund that has a 15% return conservatively from the beginning of the year I guess he tries to massage to data and pick out only what he wants to hear because it benefits him, not his customers If there was a 5% fee I would have to think about it I would at least be reasonable about the situation He's always says that I’m here for you anytime Not for 5% At least say the fees I've wasted the time and now there is more time be wasted because of people not obey the common decency of people Telling them what it cost I don't go and buy a car not knowing what the price is When at the dealership they don't go and say here drive the car will give you the price after you drive home No, they go through the price to make sure you know what its going to cost This to me is a bigger investment because this is retirement Not driving to get places I need a retirement I can live without a car Regards, [redacted]

March 10, Sent Via Regular Mail*** ***Excelsior WayMinneapolis, Minnesota 55426Revdex.comAttn *** ***Viewridge Avenue, #200San Diego, California 92123-1688Re: Revdex.com ID#: *** Account Number: *** Shareholder: BNYM I S Trust Co Cust Roth IRA FBO
*** * ***Dear Mr***:We received a letter from the Revdex.com ("Revdex.com") dated March 4, 2015, on March 10,We are researching the concerns you expressed to the Revdex.com with the selling broker/dealerfirm, *** ** *** *** ***, and will be responding to you shortly.If you have any questions, please call me at *** ***, extension ***.Sincerely,*** ***Annuity Administrationcc: *** ***' ***, Pacific FundsPACIFIC FUNDS** *** *** ***, Rhode Island ***Securities Distributed By Padflc Select Distributors, LLC, Member, RNRA & SIPCVisit us

March 17, 2015Revdex.comAttn *** *** *** *** ***
*** *** *** ***Re: Revdex.com ID#: ***, *** ***Dear *** ***:This is in response to your recent letter dated March 4, 2015, which we received on March 10, 2015.We researched the concerns expressed by Mr*** with the independent third-party sellingbroker/dealer firm, *** ** *** *** ***, Inc("***"), which solicited Mr.***'s Pacific Funds' mutual fund investmentThis is to confirm that the selling broker/dealerfirm, ***, responded directly to Mr*** regarding his concerns on February 11, 2015, andagain on March 2, 2015.In addition, in response to Mr***'s concerns expressed in your March 4, 2015, letter, PacificFunds has also responded directly to Mr*** regarding his concerns on March 17, 2015.According to Pacific Funds' records, Mr*** acknowledged prior to his purchase that hereceived and read the prospectus for his Pacific Funds' mutual fund investment, which disclosed theinitial sales charge for his investments.If you have any questions regarding this response, please call me at *** ***, extension ***.Sincerely,*** ***Annuity Administrationcc: *** ***' ***, Pacific Funds *** ***, *** ** *** *** ***, Inc

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID [redacted],
and have determined that this proposed action would not resolve my
complaint.  For your reference, details of the offer I reviewed appear
below.
The reason I am not happy with this response is that there was nothing told to
me that there was a 5% fee to get in.  I told him that it was only going
to be there for a few months.  Time and time again I told him about
options express and he seemed to not want to bother with it.  I don't know
what I am to do in this type of situation.  
 
So, I trusted them
because they are the advisers, but did not say there is a 5% fee.  5% fee
is way too much for this.  I can make a purchase of basically no fee with
a higher return.   I call this ridiculous.  I have spoken with him
directly twice and his co-worker,  now with His manager.  She said
you can't believe what he said.  You have to read.  So then why do I
need them? I go there for advise not reading for them?  So I pay 5%, read
for them and then get a lower return.  This is to much work, plus lose
money.  
 
I can do this myself
with actually paying myself for free and not 5%.   Trust no one.  I
usually am trusting of people but this has topped it I think.  I'm in a
fund that has a 15% return conservatively from the beginning of the year.  I
guess he tries to massage to data and pick out only what he wants to hear because
it benefits him, not his customers.  If there was a 5% fee I would have to
think about it.  I would at least be reasonable about the situation.
 He's always says that I’m here for you anytime.  Not for 5%.  
 
 
At least say the fees.  I've wasted the time and now there is more time be wasted because of
people not obey the common decency of people.  Telling them what it cost.
 I don't go and buy a car not knowing what the price is.  When at the
dealership they don't go and say here drive the car will give you the price
after you drive home.  No, they go through the price to make sure you know
what its going to cost.  This to me is a bigger investment because this is
retirement.  Not driving to get places.  I need a retirement.  I
can live without a car.
Regards,
[redacted]