Pacific Living Properties

They did not comply with California Law (Civil Code Section 1950.5(b),(e)) Upon moving into the unit the carpets smelled like pet danderWe did some cleaning to remove the smellThey have charged me to replace the carpets in the unit when the carpets should've been replaced prior to my move-inwear and tear they are saying it is damage and charging me in full and keeping my deposit even though I never received any correspondence from Pacific Living in the days they had as governed by the lawAfter days I received correspondence from a collections agency that has Pacific Living Inc as a client The pictures they provided as proof of damage are wear and tear in high traffic areas and they decided to replace the carpet in the entire apartment rather than getting it professionally cleaned and charging me for the cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I requested my deposit via email after days .Never received any communication from PLP through USPS, email, or phone .I was accused of not supplying the office with my forwarding address and that was why I never received any correspondence,the next day [redacted] backtracked and realized the paperwork she sent me had my old and new addresses on them and she changed her story .The small areas where the carpet "faded" was near a corner and in perfect condition I was told by head of maintenance [redacted] that he could patch and iron in a new pieceI asked and never received a move out check sheet .I did supply the office with a invoice for $from a professional cleaning service / I was told by the manager that was the only way to receive my full deposit back .The condition of the apartment was cleaner than when I moved in last March as noted in my mosheet which the manager told me off for writing it was dirty Regarding the $Gift card , I was promised the full amount of the food I replaced for the second time in less than months It was over $and I was told she would have a check within a week , then she( [redacted] )manager avoided me and would walk the other way when she saw me Never returned phone calls or emails .I accepted the gift card after one month I was also accused of Breaking the second refrigerator on purpose ? My experience as a whole with this company has been very shady and full of lies.Thank you , [redacted]

TP SODA (ATTACHED) Original move out statement and invoices mailed on 10/16/for 10/10/move out via USPS.Copy requested by former resident on 11/2/and emailed to her.TP REVISED (ATTACHED) Revised account statement including carpet invoices for current replacement and last replacement emailed to former resident on 11/6/15Carpet was replaced due to damage over large area – cleaning carpet with vinegar and water solution as noted in complaint.$gift card was provided to former resident with regard to groceries – on 6/24/as noted in complaint .TP LEASE (ATTACHED) Rental agreement Page - 3)Security deposit - damages to compensate owner for loss; Page - 11)Non-liability and indemnification of owner; Page -21) Condition of apartment accepted in good condition

Pacific Living Properties' associates have not been rude nor ever cursed at the resident Regarding the incident with the lock breaking, on site management states they were not notified of the issue until the next day when the resident contacted the office during business hours She had stated she was locked in her home for several hours in the evening and into the night They asked her if she contacted either the emergency maintenance phone number or contacted to assist her and she stated she did not They advised her that in the future she would need to do so if she had an emergency after hours The manager claims the resident then got very upset and accused her of blaming her for the incident and terminated the call mid conversation The manager did not hang up on herMaintenance did receive the requests to correct the electrical however the resident will only grant entry upon appointment and when he calls he does not get an answer and does receive a call back The resident reached out to our company website and asked for contact I contacted [redacted] the same day I received the request for contact I listened to her frustrations and thanked her for contacting me I let her know that I would speak with the manager and maintenance associate at the community regarding what she felt was a lack of customer service and would resolve her issue for her I asked her if I could set an appointment to have her electrical fixed and she let me know that because of her schedule of being a school teacher it could only be done after pm I let her know I would see if maintenance was available the next day and that I would email her with her appointment time once I confirmed She thanked me and we hung up the phoneI contacted the site and was informed that 4pm the next day would work fine as the maintenance supervisor had an open appointment at that time I sent the resident a follow up email letting her know She responded that she still wanted her complaint filed and asked who to file it with I let her know that I had listened to her complaint and would take appropriate counseling measures with the staff but if she wanted to submit it in writing rather than just our call to document it to please do so.Maintenance showed up for the appointment to complete the request He repaired what he could as the resident was in the bathroom at the time he showed up and he let her husband know he would have to come back the following day since she refused to exit the bathroom so he could complete the repairs He went back the next day and finished the repairs.Maintenance showed up for the appointment to complete the request He repaired what he could as the resident was in the bathroom at the time he showed up and he let her husband know he would have to come back the following day since she refused to exit the bathroom so he could complete the repairs He went back the next day and finished the repairs Jahna O [redacted] Executive Vice President Pacific Living Properties 112th Avenue NE, Suite 300, Bellevue, WA O425-888-8808, C [redacted] Pacificliving.com

Hello [redacted] , thank you for writing us a reviewI apologize for the misunderstanding with this situation I have checked your forwarding address and everything looks to be up to date as of now Please let us know if you need anything else as we would be happy to assist

This is the definition of a SLUMLORD propertyWe lived at one of their properties in San Diego and dealt with mice, roaches, and an incompetent staffing team the entire timeMaintenance is always an issue and Elide is clearly unable to do her jobWhen we moved out, they kept $of our deposit and referred us to someone who lives in COLORADO for any questionsWhen we tried to reach out to clarify and argue these charges, we were just responded with "that's the charge"SO, we are taking this property to small claims court and filing the paperwork todayWe even had our attorney reach out to their attorney to suggest mediation and they responded "we've already spent enough money on this case"PACIFIC LIVING PROPERTIES TAKES ADVANTAGE OF PEOPLE AND IT STOPS HERE!

Former resident was charged for broken mechanism that operates blinds not missing vanes on the vertical blinds See photo Nail holes on kitchen walls are excessive See photo We had to have them filled and walls painted per lease agreement Holes were noted in ceiling at move in Carpet was new at move in (signed new carpet agreement is on file for the resident) Carpet was damaged/shredded by pets, replaced and charged per lease agreement See photo Mary C [redacted] Pacific Living Properties Former Resident Collections

Check dated 7/1/represents payment in full for rent July and August – but this amount does not include utility charges for June, July and August Writing final payment (rent) does not clearly represent your notice to vacate at the end of the lease term, 8/31/an agreement that automatically reverts to a month to month tenancy in the absence of a written notice to end lease No response was provided to our letter to you dated 7/9/regarding lease ending 8/31/and decision to renew lease, revert to month to month lease, or terminate lease with day written notice to vacate prior to the end of the monthly term We have credited the account for all rent/utilities charged after 9/30/ Your security deposit has been applied to balance due on account and we have allowed you to keep the Move in Special Concession credit to your account at move in

I lived in a complex they owned in Chico Califronia and experienced harassment, abuse, and neglect from this companyThey are theives and there intention is to make the lives of the people living in their properties harder then it needs to be

Complaint: [redacted] I am rejecting this response because: First of all, you have the incorrect email address above It is [redacted] Secondly, I remembered another important piece of information from months ago when I rented from on 6th during my summer internship in Seattle At the time, there was no email address for on 6th - or if there was, it had not been shared with me Therefore, I went online to their website and I submitted a form (which of course the sender does not get a copy of) and I told them that my last day would be August and I asked how and where to return the key Whoever staffs the website and checks those forms would have received that notice In addition, it would still be on their servers and could still be extracted Also, I have the phone records from AT&T that show the many times I tried to call on 6th They never returned my calls I can provide those records if necessary Revdex.com, it may be good for you to review the relationship / agreement between Pacific Living Properties and Genesis Credit Management I truly do not think that the intent of this law is to harm college students who are trying to start their lives I gave the notice at the very beginning in the termsand I gave them notice through their website....I gave them notice with a note and the last check...I gave them notice through phone calls and messages I did my part They represent a business and did not meet their obligations under the terms

Our records indicate the Village Garden Apartments did not receive a day written notice to vacate Our records indicate that we do have a signed move in form on file dated 6/15/and signed by [redacted] on 6/21/ [redacted] acknowledged that the flooring in her apartment was new at move in Please see attached New Carpeting & Vinyl Acknowledgment Lease Addendum that [redacted] agreed to replace flooring at 100% due to pet (also included in her lease agreement) damage ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***