Pacific Medical Repair, LLC

Company responded by phone to Revdex.com staff-**Julia from the company called and states that this was an, "As Is,"consumer purchased the vehicle months agoShe bought it in February and had problems in July Consumer is having issues with her child safety locks on her [redacted] .The company said the consumer could come down there and they will fix it and they will pay for her hotel, since the consumer is in IowaThey have also offered to pick up vehicle and split the price of the rental carThe door was replaced with another door from another [redacted] due to small collision damage, because of that the door is not covered by the warranty

Purchased a [redacted] back in Feb was told this vehicle was covered under the bumper to bumper factory warranty...well let's just say middle of July my year old opened my back door as we were driving down the interstate, took my car into my local [redacted] delarship to have the child locks looked at, they advised me my car had been in an accident and that my warranty would not cover thisSunlight auto admitted to [redacted] that my car had been in an accident but they would not offer to repair itThe manager Robert has been avoiding my calls and messages, and I keep getting promised they are looking into what can be done, this has been going on almost a month now and now answer as to how my car will be fixedI feel as though I was lied to, on the bill of sale it states manufacture warranty still active, well it's not!! This vehicle is not safe for my children, you would think a dealership would want to do that right thing, but apparently the safety of children is not a top priority for them! Since dealing with Robert, I was passed onto Eric and he was actually decent to work withHe offered to have us come out over the weekend and they would pay my lost wages, hotel, gas, and rental car and they would fix my car over the weekend, or we could transport by semi to their shop and they would supply me with a rental while they were fixing my carWell right after he offered this I was passed onto Egor or something like thatHe has been impossible to deal with, now the only thing they will offer is to transport my car by semi and half of the car rental costThis was not my fault to begin with, Sunlight auto made the decision to fix the [redacted] cheaply and not put the right door back on before I purchased it, why should I be out any money!!I would like Sunlight Auto to pay my local dealership [redacted] to fix my vehicle

This business response was received by Revdex.com via email and is a copy/paste by Revdex.com staff member **.Please also be sure to refer to attached documents.Hello Ms***I received Complaint *** in the mail today.The customer purchased Chevrolet Venture on 12/2/from Sunlight AutoThis
was a trade in vehicle we have acquired few days prior to Mr*** purchasing the vehicle from Sunlight AutoVehicle was advertised on our website as run and drive but with mechanical issues therefore all information was disclosed to the customer prior to the purchase. Initially, customer refused to test drive the vehicle when he came to the dealership but the Sales Manager, Mike M*** insisted that he test drove the vehicle to ensure he was happy with the purchaseThe vehicle was sold to the customer at a very low price and at condition and the customer knew it from the start.Customer was very happy with his purchase as left the dealership on 12/2/and even left a positive review on our google page which later on he changed to negative review.Customer called Monday claiming that vehicle had issues miles into his drive on SaturdayHe claimed that he called the dealership on Saturday several times and no one answered even thought we were all at the dealership that day and were open until pmSales manager and I checked all of our phone records for Saturday and there were no calls from this customer or from the phone numbers he has providedWe have a caller id at our dealership and the only one missed call we had from this customer was on Sunday at amTherefore, customer claims are not true.I am providing copies of all documentation for your reference such as bill of sale, title, delivery confirmation, and all documentation that customer has signed, acknowledging that he is buying vehicle AS-IS.Please let me know if you have any further questions for me.I really appreciate your attention to this matter.Sincerely yours,Julia P***Office ManagerSunlight Auto LLCSouth Waterloo RoadCleveland, OH 44110Office: 216-795-5950Fax: 216-303-9094Email: ***Company Website: www.sunlightautollc.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Purchased a 2015 [redacted] back in Feb 2016 was told this vehicle was covered under the bumper to bumper factory warranty...well let's just say middle of July my 2 year old opened my back door as we were driving down the interstate, took my car into my local [redacted] delarship to have the child...

locks looked at, they advised me my car had been in an accident and that my warranty would not cover this. Sunlight auto admitted to [redacted] that my car had been in an accident but they would not offer to repair it. The manager Robert has been avoiding my calls and messages, and I keep getting promised they are looking into what can be done, this has been going on almost a month now and now answer as to how my car will be fixed. I feel as though I was lied to, on the bill of sale it states manufacture warranty still active, well it's not!! This vehicle is not safe for my children, you would think a dealership would want to do that right thing, but apparently the safety of children is not a top priority for them! Since dealing with Robert, I was passed onto Eric and he was actually decent to work with. He offered to have us come out over the weekend and they would pay my lost wages, hotel, gas, and rental car and they would fix my car over the weekend, or we could transport by semi to their shop and they would supply me with a rental while they were fixing my car. Well right after he offered this I was passed onto Egor or something like that. He has been impossible to deal with, now the only thing they will offer is to transport my car by semi and half of the car rental cost. This was not my fault to begin with, Sunlight auto made the decision to fix the [redacted] cheaply and not put the right door back on before I purchased it, why should I be out any money!!I would like Sunlight Auto to pay my local dealership [redacted] to fix my vehicle

Company responded by phone to Revdex.com staff-**Julia from the company called and states that this was an, "As Is,"consumer purchased the vehicle 6 months ago. She bought it in February and had problems in July.  Consumer is having issues with her child safety locks on her 2015 [redacted].The company said the consumer could come down there and they will fix it and they will pay for her hotel, since the consumer is in Iowa. They have also offered to pick up vehicle and split the price of the rental car. The door was replaced with another door from another [redacted] due to small collision damage, because of that the door is not covered by the warranty.