Pacific Mobile Kitchens

We had a contract signed with this customer, the list of things we where to do for him included making his mobile vendor unit (food cart) WA department of Labor and Industries certifiedAt the beginning of this project when we signed said contract we let him know of several things that where non code compliant that would have to be changed, these included pulling the old electric system which was improperly ran and grounded among other things, and running a new one, removing the existing sink counter and plumbing and updating it to a newer system, and rebuilding the sink counter.We completed all of these jobs, and the unit was inspected at our facility by a inspector for the department of labor and industries and passed with flying colors.I fail to see the validity of his complain when we where doing what we where contracted to do.The only valid claim he has is to the voltage of the unit but really that was his faultHe failed to communicate his power needs to us at the beginning of the project so we went by experience and ran the unit as 120V as that is normally what a unit of that size would requireWhen he complained about this we offered to change his trailer to a 240V inlet and breaker and told him we would have to file a adjustment with WA labor and industriesHe ignored this and continued bad mouthing us so we inspected it as isHe continued to complain so we suggested some ways he could make his unit 120V such as changing out some of his electric appliances for propaneWe never once rudely told him to do anything, we merely made suggestions based on our experience since he ignored the original offer to alter the L&I plans and make it volt as he wanted.On a side note, the client refused to make his final payment, don't suppose he mentioned that did he? To say we owe him anything is total rubbish and if he really wishes to dispute this all we have to do is look at the contract we have in his file or the many emails we have in which we try to resolve his complaints to no availWe did our job, and now he is not happy and that is not our fault

Complaint: [redacted] I am rejecting this response because:These are the same phrases and excuses we have heard for months$5k in upgrades?! We asked to see that list, nothing was ever givenGave us equipment upgrades?! What are those? We paid Pacmob $1,for upgradesThe truck was not complete when we retrieved it it from PacmobTo say I broke the truck is a ridiculous claimPacmob offered to make our loan payments as an assurance our truck would be the next one completedThis was after seven months beyond our signed contractThey made two loan payments in the spring of Our truck was still not complete in September of Our contract stated we would diamond plate flooring and a fire suppression hoodWe have neitherWhat we do have is a year old residential hood that leaks into the the kitchen and has a fan that doesn't workOur custom paint job, as per contract, is needing to be redone as the roof is leaking and the paint is flaking offPacmob has never given an explanation as to why our truck could not be finished within the very generous months we waitedShe bragged of other trucks leaving the lot, so why not oursOf course we are not surprised by the their denial of any wrong doingNo amount of excuse covers the loss of income for two years Sincerely, [redacted] ***

Wow, day left till the year I should hope in this day and age the Revdex.com doesn't condone insults [redacted] This client has proven they are incapable of providing a professional response, I would hope the Revdex.com would delete this entire complaintIf not, well anyone with half a brain can read this and make a decision for themselves on whether to listen to a [redacted] hate spreading person like this or continue to work with our business

This client has received their truck at the time of this complaintThe truck also went through the rigorous state Labor and Industries inspection process, so to say it has multiple things wrong with it is a lieAt the time of release everything was functioning as it should except the mechanicsAs far as that, when the client first came to pick up their truck they stated they had not driven a manual transmission in at least yearsAfter several laps around the block to re learn they pull back up to the shop and the truck diesWhere most shops would have told them that driving it off the lot is acceptance of the truck as complete, we took it upon ourselves to try to correct the problemAfter several weeks of trying to find a mechanic we could afford to take a look at the truck we gave up and I told the client that the choices where to continue waiting for us to find a competent mechanic at the rates we could pay, or take it to a local shop and we would pay part of the billIt was stated that "we should pay the whole bill" to which we refusedShortly after they showed up with a tow truck As it stands the client received 5K+ of total rebates and upgrades to the projectI personally feel we went further then most companies would to compensate for the delaysWe paid several of their loan payments for them, we upgraded their equipment and gave them a new burner range that was worth around 500, we upgraded their generator system, we released them of their final payment Fraud is the act of taking ones money and using it for a purpose other then that which you have agreed uponThey have a custom food truck with custom auto grade paint job, complete with L&I inspection and they paid less then 15KI fail to see how we acted in a fraudulent manner

As far as we are concerned, we did our job as a companyWe tried to correct the situation when we had the trailer, we offered alternative solutions to the customers problems, and when it landed with the Revdex.com we responded to everything in a timely matterThe cost of this project for materials and labor is nearly the entire amount the customer paid of 1750, this was not a job we took on to make a large profit, we took it on as more of a charity job because the customer seemed like a really nice person who needed our helpOur contract with him stated we where to do what was needed to make the unit code compliant and get it through the department of labor and industries process to get a insignia of code compliance so he could legally openWe explained to him in the beginning his electric system was in no way code compliant and would have to be guttedWe explained to him his plumbing system was in no way code compliant and had to be removedWe told him as a company it was easier for us to start anew rather then try to make a existing system code compliantWe did our job, and the unit passed final inspectionIf anything his total failure to properly communicate his needs to us is the problemTo demand a refund of all money paid for this project is totally insane, and if as he says a lawyer thinks he has a strong case then by all means proceed as you wish and we will deal with this in court

Like we told this client recently, we will contact him when we are able to make another payment

This client already signed legal documents releasing my company of the obligation to repay any money perceived as owed. The legal documents also contain a non disparagement clause in them and this could be considered violation of said agreement. Her and her friends have continued to harass my...

company despite her willingly signing these documents. If needed we will supply a copy of said documents. At this time they have their completed food truck, and as far as we see it need to move on with life.

Complaint: [redacted]I am rejecting this response because:These are the same phrases and excuses we have heard for months. $5k in upgrades?! We asked to see that list, nothing was ever given. Gave us equipment upgrades?! What are those? We paid Pacmob $1,100.00 for upgrades. The truck was not complete when we retrieved it it from Pacmob. To say I broke the truck is a ridiculous claim. Pacmob offered to make our loan payments as an assurance our truck would be the next one completed. This was after seven months beyond our signed contract. They made two loan payments in the spring of 2014. Our truck was still not complete in September of 2015. Our contract stated we would diamond plate flooring and a fire suppression hood. We have neither. What we do have is a 40 year old residential hood that leaks into the the kitchen and has a fan that doesn't work. Our custom paint job, as per contract, is needing to be redone as the roof is leaking and the paint is flaking off. Pacmob has never given an explanation as to why our truck could not be finished within the very generous 25 months we waited. She bragged of other trucks leaving the lot, so why not ours. Of course we are not surprised by the their denial of any wrong doing. No amount of excuse covers the loss of income for two years.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The job was not completed on time and PacMob's last minute suggestions would have caused more delay, loss of revenue and more money on my part.  Their time limit was March 1st and the trailer was given back to me around the middle of March.  We all agree that the trailer was not 100% code compliant with the electrical.  95% of the electrical system was performed at the [redacted] factory and did not need to be totally redesigned.  The bottom line is that Pacific Mobile Kitchens (without my knowledge) decided to cut my electrical power in half.  This downsized my food business to the point that I cannot use my usual commercial appliances to sell food to my customers.  The trailer was wired to barely handle lights, small fridge, a water pump, and the ventilation fan.  The electrical will not allow any other appliance to be used without blowing a breaker!  This is the reason that they had to cut the wires to my 2000 watt electric water heater.  As the for payment, I paid them a total of $1750. 
Sincerely,

Wow, 1 day left till the year 2016. I should hope in this day and age the Revdex.com doesn't condone insults [redacted]. This client has proven they are incapable of providing a professional response, I would hope the Revdex.com would delete this entire complaint. If not, well anyone with half a brain can read this and make a decision for themselves on whether to listen to a [redacted] hate spreading person like this or continue to work with our business.

Complaint: [redacted]I am rejecting this response because:
At no time did anyone, ever tell them to stop work on our project....amd as a point if fact to this day, the truck is still incomplete...lol that's what kind of business they run....late, screwed up, or never. We only demanded a refund after the project was way past the completion date and we had allowed them additional months to complete and they also didn't meet that completion date...there is a reason these people have an F rating with the Revdex.com, there is a reason that they have multiple complaints filed with the AG office, it's because they are dishonest, and fail to do the work they agree to do in the time they say they'll do it....plain and simple! What's comical is that they blame it all on "crazy" customers, they actually believe it's everyone else's fault, but I guess that's what you should expect [redacted] ([redacted]) [redacted]...by the way, filing bankruptcy isn't how successful people operate a business, it's how cowards get to steal people's money and only pay back a portion. This person, [redacted] whatever the case may be, is a failure not only a business person, [redacted], it's unfortunate [redacted], [redacted] 
 
 
 
 
 
 
Sincerely,[redacted]

This client has received their truck at the time of this complaint. The truck also went through the rigorous state Labor and Industries inspection process, so to say it has multiple things wrong with it is a lie. At the time of release everything was functioning as it should except the mechanics. As...

far as that, when the client first came to pick up their truck they stated they had not driven a manual transmission in at least 10 years. After several laps around the block to re learn they pull back up to the shop and the truck dies. Where most shops would have told them that driving it off the lot is acceptance of the truck as complete, we took it upon ourselves to try to correct the problem. After several weeks of trying to find a mechanic we could afford to take a look at the truck we gave up and I told the client that the choices where to continue waiting for us to find a competent mechanic at the rates we could pay, or take it to a local shop and we would pay part of the bill. It was stated that "we should pay the whole bill" to which we refused. Shortly after they showed up with a tow truck.
 
As it stands the client received 5K+ of total rebates and upgrades to the project. I personally feel we went further then most companies would to compensate for the delays. We paid several of their loan payments for them, we upgraded their equipment and gave them a new 4 burner range that was worth around 500, we upgraded their generator system, we released them of their final payment.
 
Fraud is the act of taking ones money and using it for a purpose other then that which you have agreed upon. They have a custom food truck with custom auto grade paint job, complete with  L&I inspection and they paid less then 15K. I fail to see how we acted in a fraudulent manner.

We have been actively communicating with this client since they cancelled the project. At this time we have given over several refund payments which they accepted. Recently this client has escalated to posting disparaging remarks about our company and we have elected not to communicate with them...

until we have another refund payment set aside. Unknown if we will be able to settle the full amount in the time requested though we will try.

Complaint: [redacted]I am rejecting this response because: I disagree with their accusation of my posting negative remarks, I am just sharing my negative experiences with their company to help others avoid being victims like me. They have stated that there are other people they owe money to that they would rather pay. They said not to expect communication from they unless they win the Lotto then they might pay. They asked if [redacted] saved me, and that I should not expect any more refund payments. Sincerely,[redacted]

We had a contract signed with this customer, the list of things we where to do for him included making his mobile vendor unit (food cart) WA department of Labor and Industries certified. At the beginning of this project when we signed said contract we let him know of several things that where non...

code compliant that would have to be changed, these included pulling the old electric system which was improperly ran and grounded among other things, and running a new one, removing the existing sink counter and plumbing and updating it to a newer system, and rebuilding the sink counter.We completed all of these jobs, and the unit was inspected at our facility by a inspector for the department of labor and industries and passed with flying colors.I fail to see the validity of his complain when we where doing what we where contracted to do.The only valid claim he has is to the voltage of the unit but really that was his fault. He failed to communicate his power needs to us at the beginning of the project so we went by experience and ran the unit as 120V as that is normally what a unit of that size would require. When he complained about this we offered to change his trailer to a 240V inlet and breaker and told him we would have to file a adjustment with WA labor and industries. He ignored this and continued bad mouthing us so we inspected it as is. He continued to complain so we suggested some ways he could make his unit 120V such as changing out some of his electric appliances for propane. We never once rudely told him to do anything, we merely made suggestions based on our experience since he ignored the original offer to alter the L&I plans and make it 240 volt as he wanted.On a side note, the client refused to make his final payment, don't suppose he mentioned that did he? To say we owe him anything is total rubbish and if he really wishes to dispute this all we have to do is look at the contract we have in his file or the many emails we have in which we try to resolve his complaints to no avail. We did our job, and now he is not happy and that is not our fault.

This customer sent a message to the AG office as well and I imagine I will get an email today or tomorrow stating they have closed it.
 
As with every story, there are two sides. Yes, they paid us money to build a food truck. Shortly after they had some domestic issues and we ended up getting...

contacted by the no longer significant other of this client demanding his money back. Problem was he wasn't the one who signed the contract. Many months later he had threatened to sue us among other things. So yea, we had to put up with that which was great on their part of them not to include. In the end there where some delays with productions but at that point it was completely clear the customer didn't even want the truck due to the personal issues with the one who put up the money. Long story short we started to process a refund but money was tight and the majority of it was already in the truck in question. Client hired an attorney, we came to an agreement after a while to sell the truck in a set amount of time. Unfortunately the truck wouldn't sell in the allotted time so the matter was taken to the courts. Through the legal process this customer was awarded their money as judgement against us but stirring up that kind of money does take time and the client and their lawyer were obviously not the waiting type so it was escalated to a judgement debtor exam. At this point my company has elected to file a chapter 13 bankruptcy, to those who don't know that is the type of bankruptcy where you consolidate your debt so it can be repaid.
 
So, there is nothing more that can be done here. The customer will get their money returned to them through the courts.

Complaint: [redacted]I am rejecting this response because:
I would be glad to also show the sign "gag" order that I had to sign under duress to get my truck. My truck is over 150 days late and was going through a 2nd LNI inspection Friday 13th and was informed that my truck had failed I asked the reason... " cause I said so" was the answer.  I was in contact with lni inspector wit ha few minutes and asked if the truck had failed [redacted] ( lni) stated no it hadn't that he was still onsite waiting to hear back for approval about fire suppression. [redacted] left upset before the inspector did. 
When I told [redacted] I wanted to come get my truck 3x she then stated she thought she would have a big bonfire and roast marshmallows ... I asked if she was implying she would burn my truck down snd responded I'd never say that... Well I've heard from another client she claimed the same thing, so I rushed over to get my truck. I have title and all bills of sale, but because we were in a contractual obligation the police couldn't make her release the MY truck to me.... After the officer left the only way I was able to take MY TRUCK would've been either a court order or to pay $1k final payment et ( which I have screen shots showing [redacted] saying I didn't have to pay) and sign a gag order... I was I fear of this company doing something to my truck... They have done nothing up to this point for me to trust a word they say. When I asked about my $4k expedited fee ( over 159 days late) she shrugged and said well I guess you shouldn't have posted that s$&t in Facebook about [redacted].   [redacted] knew the kiro news piece was airing that night and I feel as though she was retaliating against me.  When I was told by [redacted] is receive an IOU I knew I'd never see any of my savings back I just don't want others to lose their hard earned money like I have.... Criminal activity with no remorse. Sincerely,[redacted]

A list of items credited back:
Several loan payments that totally close to 1k, I could look that number up if needed.
2K final payment credited back.
Original contract didn't have a range in it, we offered that to the client as partial compensation for delays. That range costed 500 plus install.
Generator was upgraded from standard gas generator, to dual fuel generator that can be run off propane.
We never touch the cabs of trucks, she requested we clean up her cab. We did this free of charge, total materials and labor approaching 600 dollars.
In total, close to 5K dollars credited back. At this time the client has only paid 13K for their project, that includes the truck. At that budget there is not much one can do. As far as mechanics, again the truck was running prior to the customer test drive. In regards to quoting anything off that contract, that is a moot point. The client agreed to changes and upgrades which made the equipment list on that contract no longer valid. Throughout the process of this build they changed from one menu to another and that required a change in equipment. The customer agreed to these changes, and now tries to use them against us. Again, at this point the customer had their truck which was L&I inspected before release, so to say everything is broke is clearly a lie as L&I wouldn't pass it if everything wasn't working. Upon release the only thing not working was mechanics.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately we will have to proceed to Small Claims Court.
Sincerely,