Pacific Northwest Karate Center

July 5, [redacted] Revdex.com President/CEOPO Box 1000DuPont, WA RE: [redacted] ID# [redacted] Dear Mr [redacted] , I have received your letter regarding [redacted] I apologize for the late response This was brought to me during a busy time of year—the start of our summer camps as well as dealing with a personal family emergencyThis customer was contacted many times since September regarding their account being behind They were getting emails each time due to having two children enrolled here In the subject line it even said “Problem with your Tuition Payment” They received x2=emails regarding this before the system stopped sending them In April she called and we had a conversation about her account I called her back and had to leave a voice message In April I called and left a second message since I didn’t hear back In April 29, we started sending collection letters (April 29, 2017/ May 6, 2017/May 13,2017) In June we were calling and leaving messages with no return call June 19, I sent a final email saying we were trying to reach out to her to set up a payment arrangement and if I didn’t hear from her she was going to be turned over to our outside collection agency Which I did on June 23, with not hearing from her I feel that we have reached out to this customer We have a signed contract with her membership agreeing to make the payments It is very clear and we have very few problems with members with it It appears as if this family is not taking this agreement seriously and can just choose if they want to fulfill it with no consequences We almost feel like we are being played in a game It is very simple, they signed an agreement to make weekly payments They did not fulfill this They have ignored us until we were finally legally able to collect payments She then wanted those refunded even though she owed us We are open days a week from AM to PM and she never once came in to talk to us or work this out She would send us emails complaining about us not responding, but would not return our phone calls We never once said that we would void the contract The silent treatment she complains about is our system stopping trying to collect because of so many bounces of the account and unresponded emails—of them It was us who was getting the silent treatment and being avoided If you have questions, please let me knowDiane T [redacted] Book KeeperShayne Simpsons Martial Arts

Complaint: [redacted]
I am rejecting this response because: the responder has her information wrong in a variety of ways.Our account was current in September. Around February, the system stopped automatically charging our bank account, for over a month. It suddenly resumed with a series of charges - at least nine of them. So, again, she is claiming we weren't current startinf in September, but we were fine until February, when their system glitched, and then they noticed over a month later, and began a series of withdrawals from our account, with no indication of what was going on. They ignored my calls and emails for over a week. Then, the responder finally acknowledged the situation and explained as best she could (albeit not very well) what was going on. That was the one time I was able to get information from anyone, and at the end of the call she was supposed to look into an extra charge they had taken from my account in October, and the owner had promised to address, but never did. I wanted to apply that to any remaining charges and then change to a check-based system. She never got back to me.After that, I emailed the owner many times asking about the account, including how to change to a better way to pay so that their system wouldn't do weird things to my bank account. He refused to respond. After multiple inquiries about the status of our account and contract, I let him know that if he could not provide information to me that would allow me to continue as a customer, I would consider it terminated, and gave him a date to respond by. He ignored it. I literally could not even get this guy to discuss with me how to pay him in the future, after his system bled several hundred dollars out of my bank account over a single weekend.
Sincerely,
[redacted]

July 5, 2017 [redacted]Revdex.com President/CEOPO Box 1000DuPont, WA 98327 RE: [redacted] ID#[redacted] Dear Mr. [redacted], I have received your letter regarding [redacted].  I apologize for the late response.  This was brought to me during a busy time of year—the start of our summer...

camps as well as dealing with a personal family emergency. This customer was contacted many times since September 2016 regarding their account being behind.  They were getting 2 emails each time due to having two children enrolled here.  In the subject line it even said “Problem with your Tuition Payment”.  They received 20 x2=40 emails regarding this before the system stopped sending them.  In April she called and we had a conversation about her account.  I called her back and had to leave a voice message.  In April I called and left a second message since I didn’t hear back.  In April 29, 2017 we started sending collection letters (April 29, 2017/ May 6, 2017/May 13,2017).  In June we were calling and leaving messages with no return call.  June 19, 2017 I sent a final email saying we were trying to reach out to her to set up a payment arrangement and if I didn’t hear from her she was going to be turned over to our outside collection agency.  Which I did on June 23, 2017 with not hearing from her.   I feel that we have reached out to this customer.  We have a signed contract with her membership agreeing to make the payments.  It is very clear and we have very few problems with members with it.   It appears as if this family is not taking this agreement seriously and can just choose if they want to fulfill it with no consequences.  We almost feel like we are being played in a game.  It is very simple, they signed an agreement to make weekly payments.  They did not fulfill this.  They have ignored us until we were finally legally able to collect payments.  She then wanted those refunded even though she owed us.  We are open 6 days a week from 9 AM to 9 PM and she never once came in to talk to us or work this out.  She would send us emails complaining about us not responding, but would not return our phone calls.  We never once said that we would void the contract.  The silent treatment she complains about is our system stopping trying to collect because of so many bounces of the account and unresponded emails—40 of them.  It was us who was getting the silent treatment and being avoided.  If you have questions, please let me know. Diane T[redacted]Book KeeperShayne Simpsons Martial Arts