Pacific Pools & Spas

Included in our original installation contract with this customer was a water line for future slideNo slide was purchased, no additional concrete for slide placement includedPacific Pools did not pouradditional concrete for slide placement, or do prep work for a slideWe did not sell this customer a slideWe simply ran a line to the side of the pool where they said they may want to put a slide in thefuture Sincerely, Joseph [redacted] President Pacific Pools & Spas

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Pacific pools placed a water line in a spot that did not allow for a future slideWe paid for his line in our original contract and would like compensation from them for what it cost us to have a new line put in as well as the grass repair we had to have done Regards, [redacted]

We would like to give you some background information regarding a slide installation. A standard pool installation includes a 3 ft wide concrete walkway around the pool. A slide installation requires additional concrete. The amount and placement depends on the slide that is being installed. A water line from the pool equipment to the slide is required to run the slide. Typically once the pool is installedit is difficult to get a water line run from the equipment to the slide. Pacific Pools simply ran a water line to the side of the pool. We did not place the water line as no slide had been purchased or selected. Wewould not know where to place the water line without knowing what slide would be used. We did not include any additional concrete. We did not sell the customer a slide. The contract calls for a line forfuture slide. No concrete, no slide, no placement. Please reference the attached copy of contract. Sincerely, Joseph [redacted]  President  Pacific Pools

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Pacific pools placed a water line in a spot that did not allow for a future slide. We paid for his line in our original contract and would like compensation from them for what it cost us to have a new line put in as well as the grass repair we had to have done.  Regards, [redacted]

Included in our original installation contract with this customer was a water line for future slide. No slide was purchased, no additional concrete for slide placement included. Pacific Pools did not pouradditional concrete for slide placement, or do prep work for a slide. We did not sell this...

customer a slide. We simply ran a line to the side of the pool where they said they may want to put a slide in thefuture.  Sincerely,  Joseph [redacted] President  Pacific Pools & Spas